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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus saying my card is disabled

I was trying to buy blade and sorcery nomad and oculus declines my card so i try again and it says that my card is inactive or disabled and now i cant even add my card on my account anymore. I just want to play blade and sorcery…

Oculus support can’t do anything right!

I accidentally sent in my whole headset in box with the controllers to get my left rift s controller fixed. All they sent me back was the refurbished left controller. Nothing was wrong with anything but my left controller. I was in contact with suppo...

Poor Air Link performance with Quest 2

Just got this setup using my son’s Quest 2 and my PC. I use a Rift S on my PC. Works very well. I meet all the requirements suggested for Air Link. But Quest 2 connected to PC this way gives pretty poor quality visuals. Tried a few games. There is a ...

Virtual Desk and Virtual Couch position bug.

If the virtual couch or virtual desk experimental settings are active their location and position are sometimes altered when turning or moving about within the Quest 2's home screen. The couch has shifted in elevation once and shifted wildly out of t...


Tried to use welcome25 code did not work ended up paying full price for walking dead messaged oculas. They asked for a bunch of security questions but did not reply.

Urban22 by Level 2
  • 3 replies
  • 1 kudos

Lines of Color Across both of my Lenses

Today I was just playing RecRoom VR Paintball, and then my screen just all of a sudden, randomly glitched and these streaks of colored lines were just in my view point. And the fact I was just in the lobby and not playing at the time is confusing. I ...

I forgot my occulus password and pin

please help I just got my headset but cant buy any games as i forgot my password and pin as its been a while since i signed up I can log in to my overall account through my facebook but my facebook credentials are not registering as correct within th...

Rift S Randomly Going Black

Dear Rift users, last year I bought my Rift S and had alot of problems with it. I've fixed all problems and for the past year I could play with my Rift S for hours, I even fell asleep in a game in my Rift S.Now a year later, 2 days ago all of a sudde...

Disable Guardian. PERMANENTLY!!!

The -ONLY- thing I use my Rift S for is iRacing.I don't use the controllers, I don't need the guardian..I don't know. I DO NOT GODDAMN KNOW how many times I have gone through the guardian setup to get it to SHUT UP. only to again get "play area not f...

VR game save locations

I felt compelled to start a new discussion to try to collect this information in a dedicated thread.Captain_Squareyez said:But the most important thing about moving games or uninstalling them just to re-install them on to another drive, is the fact s...

ploog by Level 4
  • 7 replies
  • 1 kudos

Issue with gifted game

I bought drunken bar fight for my son so we both could play the game. He got the code and everything we type in the code it says error performing task. I have tried multiple times and everything I get the same thing.


Hey guys when I go to set up my guardian it keeps saying and it keeps closing and I cant play any games and I can’t set up my guardian but I can see my Home Screen for like 2 seconds than it closes as if nothing happened, does ...

Touch controllers with Moss

I am new )24 hours) to Oculus Quest. I have used it with several games, including Top Golf with Pro Putt. I am having difficulty with Moss, however. I am able to turn the page with the hand controllers glowing, but whenever I press the Oculus button,...

RPH1950 by Level 2
  • 3 replies
  • 0 kudos

Resolved! Right controller loses tracking and moves uncontrollably in VR

Hi,since a few days I have the problem that my right controller is not in front of me anymore, but 2 meters away from me or moving uncontrollably through VR. This happened first in "Beat Saber". Suddenly my right saber wasn't in front of me anymore, ...

Hamrath by Level 2
  • 6 replies
  • 2 kudos

trouble with online game

Hello,I have a question about the app Pokerstars VR. The app is installed on the computer and i can not join in the lobby.Maybe i have to change the firewall settings in windows or in the oculus app? Thank you for help

Multiple Logins

Lately it seems to take 2-3 login's to get into this forum. Almost not worth the effort, lol!

No HDMI Connection on Oculus Rift

I recently purchased a new graphics card which was a RTX 3050 and had an original Oculus Rift that was never opened. I recently went to set up my Oculus Rift and as I was setting it up, I connected both of the sensors successfully, but the HDMI canno...

Oculus quest 2 failing left control update

Hi my Oculus quest 2 was working just fine, I hadn't used it for a few weeks when I turned it on the left controller kept saying updating then counting to 100 then doing this over for five times until it fails to update. After reading all advice and ...

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