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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

not able to buy apps or add a payment method

on 10. 23 . 2024 i purchased a game without a problem but since few hours i've been getting errors when trying to buy any app or add payment method i tried gifting it to my gmail but the mail never came its like the app is deserted from the world ple...

Quest 3 Airlink Not working

Ever since the most recent update, my Quest 3 just refuses to connect to my computer. All it says it “Please ensure no other headsets are connected to your pc, then try again” I’ve tried everything to forgetting my device on the quest link app, unins...

Dude1105 by • Honored Guest
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Quest 2

Yes on my quest 2 I did factory reset. It shows code so I put into phone. Everything connected but the code and controller page is stuck on same page. How do I repair this situation? Thanks

Tommy_E by • Honored Guest
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  • 2 replies
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Facebook account was Disabled locked

My Facebook account was Disabled someone one Reason community standards Copyright Suspended and Locked I requested To You Technical Team Facebook and Meta My Facebook account Recover Enable Resolve Problem I hope You Facebook account Name Muhammad

Storage

Hi. I am trying to update my games on my quest 3. And when I click on audio trip it say storage is full. I deleted everything but 3 games to see if that works but nope. Still says it's full. I don't know what to do. Can anyone help please. And thank ...

Oculus quest 2 replacement controllers not a thing

There are no controllers left or right replacement controllers for sale and hasn't been for 9 months. The only way to replace your controllers for drift or buttons not working properly is to buy another 400.00$ bundle its a complete scam. This is rid...

App removal help

Hello, So i want to keep this short: 1. I install a free app to try it out2. I dont enjoy the app so i uninstall it3. I see its in my app library still4. I want to remove it from my app library because im not going to redownload it5. Get confused the...

Parental controls

I am having an issue with my son’s account. He is 12 and has many applications that are 13 plus. I am trying to get him the new Batman app and it won’t allow it. I thought the way the parental controls work with this system was that a parent had to a...

Free game with Meta Quest 3s

We bought the Meta Quest 3s on pre-order so we could get the Batman game for free. We have the headset and have tried all we know to do, but we can't figure out how to get the game for free. Can someone please help?

[PTC v71] Meta AI’s voice is a little broken

I’ve come across a bit of a humorous bug in this PTC round: the TTS during the Meta AI setup is a little slurred and difficult to understand. The voice after setup is unaffected, however. I’ve attached clips of the broken voice to this post - apologi...

Resolved! Zero Caliber

Hi Is there a demo version of Zero Caliber that my partner & I can try before buying.

cant log in to my account.

so basically, yk how whenever you make a typo in your email it says that the email doesnt exist on meta? well mine was typed correctly, i get sent the verification code, and then whenever i type it and hit enter, it says that the email/password is wr...

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can't login account meta

My friend cannot log into his meta account, he writes his email to log into his account and writes that there is no such account or that the email address is incorrect, he bought games for a decent amount, what should I do?

Floppikik by • Honored Guest
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META QUEST 2 link issues

Hello, I am writing about a problem with LINK on Oculus 2 and LINK air.I've been facing this problem for a long time and I can't fix it.I connect the oculus, set it up, everything works, everything is fine, except for LINK. When I try to connect to a...

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t.234605 by • Honored Guest
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  • 2 replies
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Where can I read about PTC updates?

So I've been in the PTC for a long time and noticed that updates randomly get pushed to the headset but nothing that actually shows what was added in these updates. Does anyone know where I could read patch notes on the latest PTC releases?

Ongoing problem on how to verify my id

HiI am still having problems verifying my ID. I've followed the links provided. There are no options to enable me to verify. Can you help me please. It has to be done by the 6th November. I don't want the account to be suspended. Thanks

Scammer stole my sons account

My son was playing gorilla tag when someone convinced him to sign into their account so they could “give” him cosmetics. They stole the entire account, and when I log in now, it’s like the account never existed. He lost thousands of dollars worth of ...

Hacked

Someone hacked my Facebook account, attached a new email to my Facebook, and used the new email to create a meta account. I cannot delete the email without logging into the meta nor can I delete the meta without logging into the email.

Resolved! Meta Quest for Business Requires two accounts.

I purchased my oculus Christmas 2021. We had no issue except the occasional drift but a couple days ago, it started asking for a business account. It’s never done this before and it’s stuck on this loop. I have rebooted, I’ve gone through all the opt...

disabled account

I have a problem that I want to report and it is about my instagram account, yesterday my account was disabled and I ended the appeal after a few minutes instagram emailed me and said it was permanently disabled because of the fake account and then I...

My child's Oculus account have been suspended

My child's Oculus account have been suspended.He did not respond to age verificatioon by April 20.How can I unlock his account?He had a few puchased games and he doesn't want to lose his game progress.Thank you!

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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