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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Quest 3 Air link problem

I can not connect to my pc via air link. it works with a usb but wirelessly will not connect.Pc is connected through ethernetHeadset is connected to 5ghz wifi not 2.4network is set to private not public

Resolved! Material Safety Data Sheets for the Meta quest 2

Hi DHL is reqesting a MSDS (Material Safety Data Sheet) for the Meta Quest 2 headset. This is for sending the headset back to Norway from a client in South Korea. Is there any souch documents for this headset? Any one that knows? Can't find this anyw...

Can not make purchases!!

Whenever I try to make a purchase I get this- “We noticed something unusual and for your security, this request couldn't be completed”what do I do?????

rift / oculus app performance issue

So I use my quest 3 fo pc vr, (using quest link) - specifically DCS. All over cabled connection - official meta cable into a ubs 3.1 connection. PC is an amd ryzen 5 with 64 gig of ram nvme pcie 4 and a new nvidia 4070 super. All fully up to date dri...

Oculus Link Still not detecting USB 3 on multiple headsets

I have had in the past a Oculus Rift cv1, Quest 2 and now a Quest 3 and guess what? All 3 headsets have and had the same issue that Oculus software saying no USB 3.0 connection via Quest Link. This seems to happen after a period of time no matter wha...

Resolved! Cv1 Audio robotic, same with Mic and crashing PC after 5 mins of usage

We have finally gotten to a Rift CV1 and was finally happy to experience PCVR in its true potential after having a quest 1 locked at 72hz. We got everything plugged in, placed sensors abt 5 times because of the center play space, and was ready to gam...

First Setup without Touch Controllers

So I have a Quest 2 without Controllers. After Hard Reset I used the phone app to activate developer mode and used Oculus Developer Hub to access and install apps . I thought that would be enough to play with some Godot Engine. But after I updated to...

How can i disbind 2FA without reveive valdition message?

I'm quest3 user,I can only create a new meta account to post question.Yesterday my META account auto logut and i have to login with message code, click "send codes" many time,not reveive any messagei want to disbind Two-factor authentication still ne...

Hacked account

My Facebook account was hacked and locked but access was given to the hackers and all my info was replaced with theirs so I can't reset anything. Facebook help is not at all helpful. How do I get my account back??? Please!!!

Quest 2 Melted Charging Port - Customer service won’t help

My Meta Quest 2 melted at the charger port when I plugged it in. i contacted Meta via their online help center, they replied asking for a bunch of information, and pictures of the unit. i provided all the information they wanted, and it’s been going ...

Controllers not waking up since the last update

I know I won't get any solution here but I thought I'll waste my time telling you that since the last update, the controllers are not waking up if I put them down for a couple of seconds. Sometimes it's one controller, sometimes even both. Sometimes ...

Flightsim: objects suddenly disappear/reappear

My problem is that, using the Quest 3 to fly in X-Plane, which is 99% of my use of VR (I never had this with Quest 2), I can't help but notice, out of the corner of my eye that many objects are continually disappearing, just for a fraction of a secon...

Meta Quest 3 will not start. Screen black Fan running.

My Meta Quest 3 headset will not show charge. will not turn on at all. Fan on headset is running and won't shut off till battery is completely depleted. Have had it plugged in, both on docking station and directly to headset. No change.

Age restriction lock out

Hello,My son has a VR headset and it was not under parental control. He changed his birthday the other day when prompted and it now falls within the 10-12 range (he is 12). I tried to create a parent account for him since his headset told him he had ...

Meta account disabled

My children have used a common account, they are 16 and 10. Since the oldest one didn't have a Facebook account at the time. we used the one set up fpr the younger one (which he uses solely for connecting to games, sometimes it is the only way). They...

lost tracking, now can't get through to meta support

This is now the 4th device that I have lost tracking and will have to replace. Every time I try to use the meta support chat. I get the error message something went wrong please refresh page and try again

Horizon account hacked

Hi there, My Instagram and horizon accounts have been hacked. I've managed to get back onto my Instagram account but I can't remove the hacker from my horizon account. They have changed my email so that I can't kick them out. Please can someone help?

Recurring latency issues with Quest 2 on Link

Quest 2 with attempts to link via VR desktop, airlink, and steam link. At random times it will have solid latency without issue. Other times it has rhythmic spikes in latency which makes gaming impossible. The issue is random and will sometimes go aw...

Absolute worst customer service I have ever received in my life

For months now I have contacted meta support, several live agents and emails to organise returning and refunding my two headsets. I explained to them the urgency of having it sorted asap due to needing to pay for surgery costs. I have now had over 10...

Quest 3 problems and observations

My observations after 10 days of using Quest 3. Dead pixel(s?) At least one dead black pixel on the right eye panel. Pretty much next to where I look when head and eyes are pointing forward, like looking towards horizon. I don't care about dead pixel...

cant login to meta horizon/quest account only through the app

I havent been on the since it updated to being meta horizon but when i was logged in before but it would say i had no internet when i did, so i tried deleting and redownloading the app but now whenever i try to chose i way to login (facebook, insta, ...

Resolved! quest 2 weird glitches happening

I just updated my quest 2 to the latest hardware update ( and controllers ) but as soon as i tuned it on there was an audio glitch where it would freeze and go buuuuuuuuuuuuuuu and continue just being in the main menu not even in a game, i also had a...

Sons account permanently disabled

Hello ,my son can not play his VR due to his account being permanently disabled . We got an email about verifying his account using our ID and they permanently disabled his account . He can not play his meta quest 3 he got for his bday nor can he pla...

Resolved! PCVR Quest 3 will not do 120hz only 90hz

Hi all, So within the meta app I am setting it to 120hz but when I start Pavlov, Vail, Breachers, all games are showing 90hz within the performance summary that you can turn on via the diagnostics application. Is this a new bug? It seems like it. I c...

Quest 3 right controller issues

Hi, I was on holiday for 2 weeks. My Quest 3 was turned off during that time. Meanwhile the Oculus App on my iPhone updated to the new Meta Horizon App. Since I came back, the right controller has weird issues. Sometimes it's not working at all and I...

Resolved! Give or transition an adult account to a teen account

My child got a quest 2 for Christmas 2.5 years ago and back then it was set up under my facebook account. I don't use the quest. This child is now 14 and just got the quest 3 and we don't want to set it up under my facebook/meta horizon account. Or I...

notification for sharing files not coming up

ive done the dev thing before and fixed it but now it wont show up with no way to turn it back on

Resolved! Quest 2 keeps leaving airlink after a few minutes

So, i load up my pc, get on airlink, and upon playing Roblox VR for a few minutes, it glitches out and freezes but goes back to normal, then after that it freezes out again and shows me my irl house for a split second, cutting to black for a split se...

Quest Air Link not sending video. Logo and 3 dots, or black screen

I have tried with a Quest 2 and 3. : Wired and Airlink.Windows 11 Pro, then wiped the drive and installed Win 10 Pro (fully updated each time).Windows installed drivers, then latest August 2024 with NvCleanInstall, then regular installer from Nvidia ...

How to escalate a complaint

I sent my headset ( faulty ) back around 5 weeks ago. Despite messaging and opening up a ticket I keep being fobbed off with its being investigated! Any idea how I escalate this as I am not getting anywhere via WhatsApp