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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Mixed Currency

I’m UK based, and having a weird issue on both my Meta app and my quest 3 headset in the store. Weirdly I am seeing some games in £’s and others in $s. Consequently I have just been charged at a higher conversion rate when purchasing Arizona Sunshine...

Unable to Use Referal Code

I sent a referral code to my sister who is purchasing a Quest 2 for her son. She gets the attached error code when she attempts to use it. We are both in the US and neither are using VPNs.


App sharing on but not sharing apps?

I'm having an issue where the games I buy on my profile are no longer showing up for the other profiles on my oculus even though app sharing is on. When they go to the store and search it it's saying they need to purchase the game. What can I do to f...

Meta quest 2 black screen developer mode unavailable

I have factory reset my quest 2 because the tracking was not working. After factory reset the screen is black and when I press the power button it turns on for one second telling me to pair my controllers. When I pair the controllers they just start ...

wont pair

New oculus go, looks like it reset, but wont pair or controller cant be founded, new batteries. help i want to play this game

MQ3 not adding a payment method

Hi,I just got my MQ3 but I can't add my credit card to the account. I know the credit card works as it is authorized by my bank and has plenty of money on it. I would love to buy some games and am beyond frustrated so I'm asking for help to resolve t...

Oculus quest 2 not detecting home wifi network.

Recently iv gone back to play on my Q2, but i noticed i didnt have any wifi, i went into the settings and saw that my wifi just wasnt being detected at all, every other neighbours wifi showed up, but mine didnt. I am only a few meters away from the r...

Krsitof by Explorer
  • 7 replies
  • 0 kudos

Trouble pairing device

I’m having trouble pairing my new meta quest 2 and the meta app on my phone. I’ve gone through steps in forum posts and getting same message when trying to pair on my phone it says something went wrong. Error occurred try again. Please help!

Parizek by Honored Guest
  • 2 replies
  • 1 kudos

Quest 3 headset keeps losing tracking

My Quest 3 headset keeps losing tracking. It was working fine all week since I bought it Monday, but today my boundaries keep drifting off to nowhere. I tried a factory reset and setting the tracking to 60hz. Do I have a faulty headset? I never had t...

elev8d by Explorer
  • 5 replies
  • 0 kudos

No referral credit

@MetaQuestSupport I used my friend's referral link before activating my device 8 days ago, but neither of us have received the $30 store credit.

Not being able to buy a beat saber pack

I bought beat saber and after that i wanted to buy a music pack to it, but it only said that it cant finish adding the payment method because of bad internet and asking to try again later. well, i did both of those things, i checked my wifi connectio...

Headset keeps turning itself on after Powering Off

When I'm done using my Quest 2, I hold the right power button for 3 seconds, and I see the menu come up that allows me to put it in Sleep mode or to Power Off.I select Power Off. It powers off. I put it down. The next morning, I pick it up, and it's ...

Golf + still glitching

I purchased the new Occulus 3 and the golf+ game still freezes up. Can I purchase it again and get a clean install. See thread below for ongoing issue.MetaQuestSupport (Community Manager) posted a new reply in Get Help on 03-20-2023 10:23 AM: Thanks ...

hawkeye78 by Honored Guest
  • 3 replies
  • 0 kudos

Blurry and bad game graphics

This is my first time buying a Fr headset and when I got it the moment I put it on everything looked blurry and I can see a lot of dots, also when I play games it looks low quality and there’s no way for me to make it better, if there is anything you...

Please enable 'wireless' Air Link for ethernet on Quest 3

Air Link looks amazing when im near my beefy router, nearly as good as wired. However, when I hook an ethernet to the Quest 3, it only wants to use AIr Link via wlan0 and not eth0. Even if the option sits in experimental, i know I'm not the only one ...

TheMentor by Honored Guest
  • 3 replies
  • 0 kudos

2 factor authentication

Hi,since last week we are trying to create a 2fa for one of our accounts but we receive no message on our phones (yes we tried with different numbers). Everything works fine until we should put in the code (which we of course didn't receive...).also ...

Anonymous by Not applicable
  • 2 replies
  • 1 kudos

Quest 2 stuck at 35fps

So I updated the queat 2 from 72 as was a solid 72fps to 90hz instantly went down to 35fps so changed it back to 72hz but it's still stuck at 35fps ? I'm new to pc from console so not sure how to fix it? Any advice would be really appreciated if anyo...

Stanchi13 by Honored Guest
  • 2 replies
  • 0 kudos

Oculus Rift Laptop doesn't recognize HDMI cable

HelloI just recently bought a used Oculus Rift as a Christmas present and wanted to try it out myself first. I watched YouTube videos and installed the Oculus program to link the headset and it recognizes the USB cable but not the hdmi one. I don't r...

btxpkmn by Honored Guest
  • 10 replies
  • 0 kudos

Cloud storage

I'm having issues with my cloud game 'saves' going from the quest 2 to the quest 3 (it is only a portion of my achievements crossing over to the new platform). I've tried the but that states that i need vers...

Resolved! quest2 cannot connect to my computer

In January 2023 I started using quest2 to connect to my computer. When connected, three dots will appear on the quest2 screen as it loads. After loading for a while, the screen goes black. I was trying to find a way to connect to the internet and I t...

Resolved! Asgards wrath 2 on a second account

I installed asgard's wrath 2 on an account i wasn't really using and i then wanted to install it on my actual account. I got the game with my quest 3.The reason why i installed it on the account i wasn't using was that i installed it immidiately afte...

Resolved! Quest 3 Blanking Out During Play

Only had my new Quest 3 for less than a week. Yesterday it started blanking out while I was using it. Happens on several games and Supernatural. Have rebooted it several times and reset it back to factory default. Still doing it this today. Hopefully...

howardew by Explorer
  • 13 replies
  • 0 kudos

Oculus quest 2 pc app not starting

I downloaded the oculus quest 2 app from the official site. I tried to start it but the app did not even show in the task bar. I want a app on my pc but I did not founded another site to download the real oculus quest app. Please help me with a link ...

beltysek by Honored Guest
  • 7 replies
  • 0 kudos

Cable link problem with Quest 2 and windows 11 laptop

New to all this. Setting up my quest 2 using the PC app. The app does not recognise the Headset using the cable or air link. When connected by cable the headset appears under file explorer as a mass storage device so is connected. Any ideas?

Croc70 by Honored Guest
  • 11 replies
  • 0 kudos

Quest 2 glitches

I’ve been having this problem where the right side of my quest glitches, like very small pixels. Whenever i move it starts glitching and the pixels appear. It’s noticeable and it’s been irritating me for a bit now. I’ve cleaned the cameras i made sur...

how do i get my games/account back

this has been so hard i never had this much trouble with any technology i deleted my face book acount a year ago and i still cant get any of my games to this day when i try it tells me to log into my facebook acount and i cant becuase i removed it so...

Cannot log into Meta Quest account

My 2FA is no longer working and I cannot do anything with my new Quest 3 as I cannot log into my account.Someone please contact me to have it reset.

sddracula by Honored Guest
  • 6 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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