Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to pair 2nd time - oculus quest 2

Hi, I recently got the oculus quest 2 i followed the instructions and set it up pairing my phone with the headset. Yesterday the app kept crashing, got advised on twitter to unistall and install the app. I logged back in and it is asking me to pair m...

Laptop Alienware M15 R6 not working with Oculus

Hi guys,I recently bought an Alienware M15 R6 Laptop with 11th Generation Intel(R) Core(TM) i7-11800H and a GPU with NVIDIA(R) GeForce RTX(TM) 3070 8GB GDDR6. The laptop has 16GB of Ram.Every time I try to start an application in VR the frame rate ho...

Cities Skylines VR Not showing up.

I preordered Cities Skylines VR, and it released today. It used to say "preordered" on the store now it just says the regular price again and its not in my library. Any help?

Apps not showing up and store not working.

This morning when I wanted to play some games I opened up the game I wanted to play, then it crashed so I opened it again and it crashed again. Then all of a sudden there were no games in my games tab, only settings and files. Also when I go to a gam...

Resolved! Cannot use referal

I tried yesterday to use referral code from my friend. It told me that it was time to buy quest etc. He didn’t get any kind of notification and today after activating my new quest 2 none of us got any credits. I tried to use referral again, but it to...

My oculus wont work

I have no idea why my oculus wont work, it shows my account but it wont let me sign in or out of it. It acts like im already signed in, but it wont show me any of my games. All I can see in my apps is filrs and app store when I first turn on the head...

Airlink Won't Work??

I was just wondering on why AirLink isn't properly working for me. I've followed everything that needed to be done in order for it to be setup: Made sure my Quest 2 and Laptop were hooked up to the same network .. 5 GHZ Enabled AirLink within my Ocul...

Log into oculus after restart

 this is not the first time this has happened, i was logged in, restarted and saw this. the first time it happened oculus said that either wait for them to fix it or factory reset. ive done a factory reset and it went away but i dont want to do anoth...


air link not working

So I actually have 2 problems herefirst one: When I want to pair my quest 2 with air link my pc isnt detecting it I go on my quest 2 and it says that my pc is available for pairing but when i click on it nothing appens and my pc isnt detecting anythi...

Unknown log in from device

So I've brought my Quest 2 to work to play on and I used my personal hotspot on my phone. But when trying to play it required me to log into my Facebook account but when doing so it keeps coming up saying I'm logging in from an unknown device and the...

Cant install anything (Windows desktop) support no help :(

Hi all, Have suddenly come across this issue whereby I can't install any apps at all on the Oculus/Meta Windows desktop app. I have notifications stating an update for a game is in the queue, and an update to the oculus app itself is in the queue, bu...

Oculus quest 2 controller

Does anyone know when the oculus quest 2 controllers will be available to buy. My son has broken his and we are keen to replace and not buy one from amazon. Seems you can still buy the complete Oculus quest pack including controllers but not single c...

Quest 2 Accounts Setting

So I am trying to add another account to My Headset but when I go to setting I do not see the Account option it is completely gone and I do not know where to find it.

MRVQ.35 by Level 2
  • 1 replies
  • 2 kudos

Connecting Oculus to computer

When I need to connect my oculus via link cable to my computer, I click, Add Headset > Quest 2 > Link (cable). It just sits on the loading screen forever, I need help with this.

Resolved! A problem with my credits...

So my friend was getting an oculus and he did my refferal link. 30 Days later (Today) I check my phone and don't see my credits. I asked my friend if he did the refferal and he said yes, He checked his credit too and he had nothing.... I've been want...

OmniKit by Level 2
  • 3 replies
  • 0 kudos

Can't connect to Oculus app after V39

Title says all. I've been trying to edit settings only available through the Oculus App (phone) and my device shows up as ''not found''. Funnily enough I can still cast to the oculus app and other niche features work but cannot connect to edit any se...

undeny by Level 4
  • 1 replies
  • 0 kudos

Any Ideas on this mess of a situation

I haven't turned my Quest on for like 6 months or so, I turn it on and it has an unlock pattern, I don't recall ever making one, there was no reason to lock it in the first place. Well the last time I used my headset I was not at home, so the wifi th...

Greetings All.

My went.I stopped eating for a few weeks in order to 'order' Meta Quest 2. Tacked on an over the ear power bank.Really have not done much with it yet, I have over dosed on you tube vid;s ..some helped...some ...oh well.Too bad the Go ...