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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38498 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift S - Streaming Movies

Hello, I am interested in watching movies in the background of my games while playing. For example, while playing PokerStarsVR open Dash, and select Desktop Display, and watch a movie. When I load up Netflix it shows me a black screen in the browser,...

Right controller not working when i click the trigger button

So ive had my oculus for about 6 months and i had been playing some games that require space and i hit my right controller pretty hard multiple times and it was working fine than one day it stopped working, and i tried replacing batteries and repairi...

Kuyii2 by Level 2
  • 283 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 won't turn on

I've gone a couple months without using my Quest. When I plug it in to charge the displays flash white about once a second. The LED on the side doesn't turn on. Nothing happens with any variation of pressing or holding the power button. Any suggestio...

VR room

Hi guys, i want to start vr room business and want to know if it's possible to connect 4 Oculus devices with KAT VR mini S treadmills to one oculus account? Or i should have 4 accounts and buy games 4 times to every device? Also with SteamVR the same...

Klimos by Level 2
  • 105 Views
  • 1 replies
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Resolved! Oculus quest 2 controller

My left controller on my oculus will not connect at all. I tried putting new batteries in and disconnecting and reconnecting it multiple times. I got my oculus 2 before the incident and now it can play anything because of my controller. When i put a ...

Kasvix by Level 2
  • 937 Views
  • 4 replies
  • 0 kudos

Support

Has anybody experienced working with Oculus support? I had a malfunctioning controller and they told me that they would happily replace it, while also mentioning it would only take around 2-3 business days after they've received mine to ship me a new...

Crash / Restart of my helmet

Hello when I start a game my headphones turn off and it turns on again and again impossible to play what should I do

IInUse by Level 2
  • 307 Views
  • 1 replies
  • 0 kudos

Quest 2 Link Black Screen and/or Restart Loop

Hello, Since last friday, Oculus Link stopped working.When I launch it, the screen either stays black, or the Oculus Link restarts indefinitely. GPU:- Quadro P5200 What I tried:- Restarting the Quest 2- Restarting Oculus PC App- Restarting PC- Reinst...

Imag_ing by Level 3
  • 1787 Views
  • 10 replies
  • 1 kudos

Why does it freeze ??

I'm having an issue. I've tried to play about 4 different games. Im not sure if it's a tracking issue or not. When I first purchased it it didnt do this but I am now on my 2nd week with it. For example I will play Swords of Gargantua and it will run ...

Cant add payment method

Whenever I attempt to add a payment method to my oculus account, it says "Error, there was an error trying to add your payment method." This happens on both mobile and on the computer. Any fix so I can start buying games?

Oculus lens too far out

Please help me. I was playing on the headset and it fell off. It landed on the floor so i kinda panicked, and when i picked it up the lens were wayyy too close to my face, as it was pushing my glasses. I tried fixing this but it didnt work. The heads...

Can't download Horizon Worlds

Rift SAs far as I can tell I meet all the age and location requirements for playing Horizon Worlds but it just shows the greyed-out "Coming Soon" button on its page in the Oculus store, both in the app and when I log in through my browser. From readi...

Ocukus

Hey so whenever i try using airlink it wont let me my pc pops up in the options and once i pair it it doesn’t connect

Resolved! Oculus Quest 2 Air Link not pairing with my pc

Hi there, so I just bought a brand-new Oculus and for some apparent reason I am unable to pair my PC with Oculus Air link, it detects my PC, but I'm just stuck on the pairing screen without any prompts (This Subject of a different user that has the s...

Jakuska by Level 2
  • 1035 Views
  • 1 replies
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Unlock pattern to lock specific apps

Facebook posted this in March - https://about.fb.com/news/2022/03/vr-parental-supervision-tools-on-quest/ It says" Beginning in April, we’ll introduce the ability for people to use the unlock pattern to lock specific apps directly from VR. Once a giv...

Pesky active runtime bug work around

I'm unable to change the active runtime it does nothing. Not even run as admin. Manual registry change immediately got my headset connected again. It broke when I tried to test mixed reality simulator"Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\...

Constant Issues

I have been having issues with the Oculus quest 2 ever since I have owned it. This is my second Quest 2 since I had to replace my first one since it could not connect to wifi no matter how I tried to fix the issue. My current issue is that my account...

doesn't working oculus link

Hi. When I connect my oculus cable to PC or Phone I didn't hear a connection's sound in Windows. I use usb C (female) to usb A (male).

lens fault

I just received my quest 2 and I realize that on each side of the lenses there is a cutting defect, is this normal?

Warranty in the UK

My Rift S headband will no longer hold it's position.Impossible to contact anyone about warranty. Does anyone have a contact thread for the UK please for warranty claims?Their support page will not give any contact details!!But looking at other peopl...

Warranty run around... regretting this purchase!!!

I purchased a Oculus quest 2 end of December 2021. I didn't use it much until about last month and shortly after the Right controller just spins and does not track. I spent lots of time with support and online forums trying to remedy this to no avail...

how to start developing

I need to make an interface integrated with programming, but I don't know where to start or if it's possible. What should I do and what to study?Sorry for spelling mistakes, I used google translator

fLuisz by Level 2
  • 107 Views
  • 1 replies
  • 0 kudos

Air Link with two routers?

HiCan someone help an old duffer set up Air Link for my Quest? I'm a veteran gamer but not so good with the techie stuffI have a PC suitable for VR. I run a Rift 1 on it and can use my Quest 1 and 2 with the Link cable without problems.My PC is in my...

Oculus Quest 2 Remotes

When will Oculus remotes be back in stock?? We pay too much money for the system and the games for the required accessories to not be in stock for months at a time!

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