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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest2 v69. boot logo glitch, forget guardian, bad tracking/shaky, tilted view, chromatic aberration

- Boot logo glitches a bit. I can live with that. (???)- Guardian keeps getting forgotten and keeps switching to stationary.. (fixed after factory reset)- Hands keep flying away and very shaky tracking after covering the camera or fast head rotation....

Mic not working on vrchat

my mic works on other applications and other games except for VR chat I’ve done all the troubleshooting and steps recommended. I’ve uninstalled and reinstalled VR chat restarted my headset factory reset my headset or my quest 3S and still the mic doe...

Resolved! Banned from Horizon Worlds

Can any staff member tell why I’m banned from meta worlds and how do I get unbanned

Pattern Update

I stopped using my Oculus Quest 2 for quite a while, but when I finally started trying to use it again, my pattern which I remember because I wrote it down, didn’t work, did the dots get switched or something?

Resolved! Account was banned

A kid who came to my house used my VR headset without asking and ended up downloading Roblox, which led to my VR account being banned. Unfortunately, my Facebook account, which was linked to the VR account, was also banned. Since I can't appeal throu...

Quest 3 battery is pathetic.

Could anyone from support tell me why the Quest 3 battery is so poor? My Quest 3 went from 100% to 5% in an hour and a half just playing VR fishing. Not exactly a system resource heavy title. And that's with a fully charged BOBOVR battery connected t...

My Meta Quest 2 is stuck in a Bootloop

Hi everyone, I'm facing a serious issue with my Meta Quest 2, and I'm looking for help from the community or alternative solutions, as I live in a country where there’s no official support or warranty for the Quest 2. Problem Description: My Quest 2 ...

Use the glasses spacer with Zenni inserts?

I just got my prescription lens inserts for the 3S and took out the glasses spacer, but now I'm wondering if I should have kept it. I've noticed my brow sometimes hits the inserts. The instructions on using the inserts were a little scarce, so is the...

Resolved! Meta app game library wont load played games

I have been experiencing a technical issue for several months now. When accessing the Meta apps and attempting to view my library of games under the device management section, only nine of the most recent games load. The loading process then stalls, ...

Changes Date of Birth by adding wrong Instagram account and now I need parental controls to play gam

I was on the meta Horizon app planning to add my Instagram but by accident I added my brother's account and when I try to change it back it says there is a limit on how often I can change my DoB. Does anyone have advice as I have just bought a meta q...

Access Denied on a thread?

I am trying to recover my account as it was falsely suspended and one of my only solution was to go to this link, but it won't allow me to access the thread??

My Facebook was Disabled locked

My Facebook account was Disabled someone one Reason community standards Copyright Suspended and Locked I requested To You Technical Team Facebook and Meta My Facebook account Recover Enable Resolve Problem I hope You Facebook account Name Muhammad

CV1 Black Screen

I recently got a new CV1, took a little bit to setup but I managed it.First loading in, my monitor first turns black same with my CV1 than everything turns back to normal. I launch Steam VR and usually it would show another black screen for a bit aga...

Transfer account data

Quick question,is there a way to transfer all data from one account to another without losing anything? Thank you.

Home screen issues

I keep having issues when i am in the home screen which is a window of a store with no home buttons on the bottom, everytime i close the store it keeps reopening. I have tried to use the Meta Quest where it was not connected to the wifi and no way of...

Quest 2 stuck on a black screen

After I factory reset my meta quest two it shows a black screen, and I cannot move it or see nothing and not let me sign up for nothing or working so I would like help because it’s not working and I have followed. The discussion is it didn’t work aft...

Horizon workrooms remote desktop not working

Hello, i have a problem with connecting my pc to the oculus q2 In horizon workrooms I installed the app in my pc (win10) every time i try to login in the app its logout after a few seconds and my VR can’t find a pc to connect in workrooms anyone know...

Can't purchase anything at all

Anytime I try to buy something, wether it's through the headset or mobile app, I cannot. It always says it noticed something unusual and for my security cannot continue.

Locked out account

Hi I am caught in a loop where I am locked out of my account and have been for several days. What is the best way to receive support as I waited 24 hours again today and keep getting told my username and password is incorrect even though I enter the ...

My computer will not connect to my VR using Oculus Link

I finally got this game I really wanted on steam and was about to play it using AirLink when my Quest 2 just did not want to connect. I tried checking every setting on the VR and reinstalled the app on my PC twice before going to Geek Squad to see if...

Cannot login to my account as my Two-factor authentication texts are not coming through

I cannot login to my account to do the age verification because the two factor authentication is not working for my normal account!! I needed to create a new account here to post this!

Proof of age - over 13 years account issue

We received an email from Meta saying that if we didn't prove our age by the 18th of November (to prove that we are an over 13 account), we would lose access to our account. It give a link to the https://auth.meta.com/ page. and lands on the language...

Stuck on "Unable to load. Please try again"

A while ago I was given an Oculus that was from someone else. It's a quest 1 i believe, judging from trying to connect it to the app (quest 2 was not found but 1 was). I turned it on, updated it (after the update it stood on Unable to load), and trie...

Delivery Delayed by more than 10 days

Hi, For reference I placed my order 4015198322027756 on 10/10. It was supposed to be delivered on 12/10 which was later changed to 16/10. Now it has been delayed indefinitely with the customer support suggesting no update on their end and asking me t...

Resolved! Extremely bad lag on air link

I have been having very bad fps drops and lag on oculus air link since like a day or two ago, i had just gotten off and about an hour or so later i decided to play some more, when i got on, it started freezing up and getting really bad fps. I have ha...

Resolved! Mic not working still when factory reset - Oculus Quest 2

So... A few months ago, My mic stopped working on my Quest 2 when I did my first livestream, PERFECT headset, so I got mad and decided to... When I was up for it, Factory reset the headset and STILL, my mic still doesn't work! PLS HELP!! * I've...

Sudden Black Screen/Right Eye Not Working

I was playing Roblox with my friends a day or two ago, and suddenly everything went black on me. I could still hear them speaking with me, and hear them running around - I just couldn’t see them. I thought at first my headset had died, so I turned it...

Controller Support

Yo. People I have a problem with my controller tracking and support has been able to fix it. It seems as if the controller is not being recognized. This is one I just received from Meta as a replacement a refurbished controller. I tried every thing t...

Is Intel(R) Iris(R) Xe Graphics compatible with oculus link

I just wanted to know if this was compatible with oculus link.

PTC v67 Black screen launching an activity while the system overlay (resume/quit menu) is open

Meta Quest 2Version: 67.0.0.562.356.618485700System version: 51062550059400150SummaryLaunching an activity while the home button menu (resume/quit dialog) is open, causes the next activity launch to trigger a black screen. The target app is reported ...