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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Log into oculus after restart

 this is not the first time this has happened, i was logged in, restarted and saw this. the first time it happened oculus said that either wait for them to fix it or factory reset. ive done a factory reset and it went away but i dont want to do anoth...


air link not working

So I actually have 2 problems herefirst one: When I want to pair my quest 2 with air link my pc isnt detecting it I go on my quest 2 and it says that my pc is available for pairing but when i click on it nothing appens and my pc isnt detecting anythi...

Unknown log in from device

So I've brought my Quest 2 to work to play on and I used my personal hotspot on my phone. But when trying to play it required me to log into my Facebook account but when doing so it keeps coming up saying I'm logging in from an unknown device and the...

Cant install anything (Windows desktop) support no help :(

Hi all, Have suddenly come across this issue whereby I can't install any apps at all on the Oculus/Meta Windows desktop app. I have notifications stating an update for a game is in the queue, and an update to the oculus app itself is in the queue, bu...

Oculus quest 2 controller

Does anyone know when the oculus quest 2 controllers will be available to buy. My son has broken his and we are keen to replace and not buy one from amazon. Seems you can still buy the complete Oculus quest pack including controllers but not single c...

Quest 2 Accounts Setting

So I am trying to add another account to My Headset but when I go to setting I do not see the Account option it is completely gone and I do not know where to find it.

MRVQ.35 by Level 2
  • 1 replies
  • 2 kudos

Connecting Oculus to computer

When I need to connect my oculus via link cable to my computer, I click, Add Headset > Quest 2 > Link (cable). It just sits on the loading screen forever, I need help with this.

Resolved! A problem with my credits...

So my friend was getting an oculus and he did my refferal link. 30 Days later (Today) I check my phone and don't see my credits. I asked my friend if he did the refferal and he said yes, He checked his credit too and he had nothing.... I've been want...

OmniKit by Level 2
  • 3 replies
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Can't connect to Oculus app after V39

Title says all. I've been trying to edit settings only available through the Oculus App (phone) and my device shows up as ''not found''. Funnily enough I can still cast to the oculus app and other niche features work but cannot connect to edit any se...

undeny by Level 4
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Any Ideas on this mess of a situation

I haven't turned my Quest on for like 6 months or so, I turn it on and it has an unlock pattern, I don't recall ever making one, there was no reason to lock it in the first place. Well the last time I used my headset I was not at home, so the wifi th...

Greetings All.

My went.I stopped eating for a few weeks in order to 'order' Meta Quest 2. Tacked on an over the ear power bank.Really have not done much with it yet, I have over dosed on you tube vid;s ..some helped...some ...oh well.Too bad the Go ...


Hello, When I access to and click on Submit a support ticket, it takes me to Please fix it !

Help find who I was playing with

Can you please help me find who I was playing with earlier. Earlier today I was playing with someone named sugie but it has some numbers at the end I think, my oculus crashed and he wasn’t in the lobby anymore, he was a good friend and didn’t catch h...

I can't open the home menu

Yesterday I updated to v39 on my Quest 1. Turned it off. This morning I turned it on, got a message about the wonders of multiple windows' workflows and after that I can't open the home menu. The Quest is useless. I can't access the library and, as a...

multi account

I have bougt 7 Oculus Quest 2 for my School. Do each VR need a separately facebook-account, or is there a smarter way. Can all 7 VR be associatet to the same phonenumber?

NCDV_01 by Level 2
  • 1 replies
  • 0 kudos

Oculus frozen Screen

Hello,My Oculus quest 2 all of a sudden starting freezing up and making a loud noise. I try rebooting only to reboot again and again. A screen with lines come across the screen and nothing can be done. Someone please help only had it for 4 days. I am...

Zoom meta meeting

I had a meeting scheduled this morning to try to find out what they have done with the link on the app that you could view the photos that you had synced from your headset. They sent me a link to join but in the code section it just said your code an...

Low performance while using steam vr

I'm currently using a RTX 3050 and an oculus quest 2 with oculus link. it used to work fine with no stutters/compression artifacts when using steam VR games Suddenly I now have low performance and a lot of compression artifacts when using steam VR ap...

Resolved! Preordered Cities Vr, still nothing.

I woke up this morning soo excited to play cities vr I preordered it and everything, says it came out 5hrs ago on the store yet there is nothing on my games, pops up on my library on my phone as preordered but still nothing.

Oculus Outage - missing library potential fix

Hi all,I managed to fix my missing library after the recent v39 update. Here's the steps I took: Reinstall the Oculus app on mobile phone. Ensure Bluetooth is switched on, on mobile. Go into Oculus app on phone. Reboot your Oculus. Go to Devices insi...

Google Drive 4k streaming

Is it possible to stream 4k-8k VR 3D stereoscopic videos directly from Google drive to Quest 2 without PC? Using some player or browser? In Oculus browser when I login to Google drive and choose to play some 4k video there is max 1080p to choose and ...

audio broken after using link cable

after using the oculus quest with the link cable, I am not able to get audio to come out of my speakers for my computer. The only fix I have found for this is to either disable the driver for the oculus (and then re-enable when I want to use it) or t...

Refresh Rates are Missing...

After The recent update the only refresh rate available is 72hz. ive tried updating it reinstalling, rebooting my pc... nothing seems to work. support couldnt seem to figure it out either.

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