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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 68 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus move to health sync problem

In the iPhone oculus app. I have a problem syncing data from Move to Apple Health. When in Connected Apps in Move on the oculus iPhone app. When i turn on the slider behind Apple Health the app crashes to Apple Home Screen. Next time I open oculus ap...


Resolved! Oculus Quest 2 Parental Dashboard not updating

Last week I got set up with Parental Supervision over my son's oculus account. I can get notifications of the games he's buying, but the time spent in VR never updates. That's mainly why I set up the account - to keep track of how much time he is spe...

m9201715 by Explorer
  • 11 replies
  • 1 kudos

Text or subtitles box

Hi I’ve just got meta 2 and it’s amazing but when I’m playing a game and they are speaking to me there is a dialog box but it’s so low I’m unable to see it how do I raise it or turn off the box altogether

Lost data

Hi! Can someone help me out here?Just did a factory reset on my headset but I lost all my purchased games and can't get them back, it's like loosing ownership rights and only have the option to repurchase instead of restoring.

DJyoungRo by Honored Guest
  • 3 replies
  • 1 kudos

Resolved! Can't switch accounts

I just bought the Quest 2 VR headset for my son for Christmas. We're hoping to set it up so my account will the the main admin account, and then he'll use a supervised 13 year old teen account. I was able to set up a meta account for him using his em...

ande1352 by Honored Guest
  • 3 replies
  • 0 kudos

Burnt in lines on meta quest2

hion the screen of my (occoulus) meta quest 2 256gb blurry lines have started to appear. (I bought it in December 2020). It doesnt appear immediately as I start the system, it is most prevalent when theres a big contrast change on the screen. For exa...

szwiki by Explorer
  • 10 replies
  • 1 kudos

Meta Horizons has old phone and i can't use it for MFA

My account when I try to login via facebook, prompts me for either a recovery code (that i never setup) or my old phone number (to a phone I haven't had for a few years), so when the system converted my account off the oculus to Meta, it brought over...

Resolved! Quest 2 & 3 won’t download games on Starlink

My Quest 2 has had this problem for a while. I just got my Quest 3 and it is still happening. I try to download an app and it gets stuck and won’t complete. Won’t download in sleep mode and basically cannot be downloaded at all. On Quest 2 I could tu...

Resolved! Where can I see all the IAPs I've purchased?

Where can I see all the IAPs I've purchased?On main page, in upper left right corner there is a Meta icon, and behind it "Orders and returns". This page seems to only show purchased apps - I see "Unplugged: Air Guitar" game, whi...

Ezez333 by Protege
  • 9 replies
  • 0 kudos

Fresco Logic FL1100 USB-C controller - not working with Quest 3

Just wanted to leave a trace on the forums for anyone looking for USB-C PCIe controllers with power delivery capability. I have yet to find one that works, but what I can confirm them Yeelia controller, based on Fresco Logic FL1100 chip does not work...

Geezik by Protege
  • 2 replies
  • 1 kudos

Can not log in

Recently I switched to a new phone and failed to transfer my authenticator app and recovery codes. I am unable to log into my main account because of this. This is an alternate account and I still have access to the email to the main account. Please ...

Rec room not loading properly.

Rec room will not load, flashing on and off in left eye only.I can see for a split second.I have uninstall and installed twice and rebooted after installation.

New Modded App Warning

An update for BMBF for Beat Saber was just released. It still has some issues, but it exposed a new behavior. When you launch it you get a stern warning. And the app has text on it saying "Unofficial App"I have been modding Beat Saber for a long time...


A solution for Quest Link frame drops and stutters

There's a known problem with Oculus Link frame drops out of nowhere. You know, the ones even with the lowest resolution, 10Mbps encoding bitrate and 80% peformance headroom. I googled a lot and in different times there were different solutions. I tri...

Quest 2 does not find PC, with Air Link nor Link Cable

I'm trying to access PCVR with the Quest 2, but the Quest nor the PC can see each other. The Quest Link connect in the Quick Menu says it is searching for PC. I have tried both Link Cable, and Air Link, and none work. Please help!PCVR

Need help

So basically on my quest 2 I'm already logged in I can do everything but, when I enter the people tab it says I need to create a meta account. I'm already logged into my meta account and have already done this. (Started about a couple weeks ago)

Has anyone encountered this error??

For research, I am trying to connect meta quest 2 to meta quest developer hub.However, I cannot log in to the meta quest developer hub from my desktop.My desktop has a good internet connection and the internet works fine.However, I cannot log in with...

Im having an issue ith my meta quest account

I stopped playing vr for a bit since one of my controllers broke but I have a new set now and I reinstalled the app and I cant get into any account I am able to get into my account on stuff like the meta website and the app on my phone but I cant get...

darksafe by Honored Guest
  • 2 replies
  • 0 kudos

Left controller spinning

Can anyone help. My left controller is spinning. I’ve changed the battery, cleaned the headset camera and adjusted the dead zone and still hasn’t stopped the spinning. I contacted Meta for help 3 days ago with no reply until this afternoon asking if ...

Quest 2 storage draining overtime

For a while now, my storage has been draining, and in about 3 days, I would have no storage left. But when I reboot my headset, it would be back to normal. Since I updated the headset about 20 minutes ago, the storage is stuck on 72.72MB and wont go ...

Nebroc12 by Honored Guest
  • 2 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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