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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 81 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus Rift HDMI not detected.

Probably one of the most frequent issues that appear in the forums when referring to the Rift CV1 Headset . . . there is not an HDMI connection or the Oculus App fails to recognize the HDMI cable is connected. This is most likely a unique case. Recen...

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Quest Pro controller stop charging

My right controller shows 22% in the app. So it cant be updated (needs more than 30%). The left one is stuck at 33 %. both LEDs are on.

vrtrain by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Cannot install Myst PCVR and play on Quest Link

I purchased Myst on Oculus store and now when I go to add it to my Library there is no download button. In the Store the link says 29.99 but I cannot click it.I have a Quest 2 and it is installing on the Quest 2 and not the PC. I would rather play th...

Meta quest 3 passthrough too dark.

So when I use passthrough it's so extremely dark, an extremely well lit room will look barely dim. I have to light up my room with around around 20,000 lumens to get a bright enough display. I use VurtaMate and used steam VR through vurtal desktop be...

Resolved! Compatibility of Acer Nitro 17 laptop for PCVR

Hello, I am looking for an Acer Nitro 17 gaming laptop to run PCVR on my Quest 2. I am almost certain that this will run, but I just want to make sure the specs are correct. Acer Nitro 17 Gaming Laptop | AMD Ryzen 7 7840HS Octa-Core CPU | NVIDIA GeFo...

Tako76 by Honored Guest
  • 4 replies
  • 0 kudos

Sorry, this content isn't available right now

When I try to access, it works fine. As soon as I log in, it says "Sorry, this content isn't available right now". I'm using Chrome. I tried in incognito mode, tried with Edge, tried to clear site data (anything related to the keyword "ocu...

Lyverbe by Protege
  • 32 replies
  • 3 kudos

App share PCVR on second account

I shared games from primary account which is able to see the games in library for PCVR but on the second account i cant see the games on the library for PCVR only on the VR is where i can play those games but i would like to be able to use my link to...

“Could not pull user data from Facebook account “

Hi, I’m trying to log in to Meta with an existing VR account that was linked to Facebook but I’m getting this error: “Could not pull user data from Facebook account”. I’m unable to use the support because I don’t have a device yet (I lost my old devi...

Online games will not work

Hi, do I try to play any online game and it will not work. It usually doesn’t connect or says Login failed. I’ve tired factory reset, uninstalling and deleting data. I think it’s a account issue does anyone know why?

M1thumb_1 by Honored Guest
  • 4 replies
  • 1 kudos

Meta Quest 3 in Thailand broken after 6 months, no warranty

Gooday, thank you for reading. I bought for my son a Meta Quest 3 in Thailand as we live there. After 6 months it was not booting anymore, tried instructions from Internet with holding the buttons for a long period. I checked the charger and the cabl...

Alanso by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Quest 2 Managed by IT admin other than me

My quest 2 headset has a banner that states that the headset is being managed by an organization and to change certain settings that I should contact my IT admin, however this is my personal headset that I own. This only happened after switching to t...

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Images pixelated in file viewer.

I have rendered several 360 panorama's in Twinmotion at 16k resolution, yet when viewed in file viewed on our Quest 2 they are crazy blurry. its not IPD or anything like that because other application are clear. Typically we just show clients these s...

Resolved! How to get rid of mouse cursor during desktop gaming?

So recently I started using Oculus app desktop view to play games on windows 11, but i have a problem with mouse cursor not disappearing. My windows cursor arrow is persistently placed in the middle of the screen while i play games like cyberpunk, al...

kretguy by Honored Guest
  • 12 replies
  • 1 kudos

Can't pair controller to replacement headset

Hello I have been trying to get help with a replacement headset. My original unit failed and it was replaced. the replacement unit also had issues with controllers and display so that was also replaced i have now spoken with several people regarding ...

Can't validate payment method

I am trying to set my daughter up with an account and she is under 13. Every time I get to a parent or guardian validation screen where I need to enter bank account information. Everything has been entered correctly, but every time I receive an error...

Locked out of devices March 6

Customer support is terrible, locked out of device for at least 7 days for not providing my ID on March 6, there was no trouble on account or problems for near 2 years. Then the system does this crap, would want a full refund of the device and app's ...

AJTK007 by Explorer
  • 7 replies
  • 0 kudos

Quest 3 Disconnects From Every Game

My friend purchased a quest 3, and right off the bat he had issues that just kept getting worse. he disconnects from EVERY GAME we try to play, and thats if it cooperates long enough for us to get into a game. (Ghost of tabor, contractors etc wither ...

Can't connect to my meta account

Hi. I haven't logged in over a year. It's telling me to login meta account with my FB account then enter a code when prompted. I am never prompted and stuck eternally on this screen. Can anyone help or is my device now worthless?

(Right) controller heating up

My controller wasnt working, it kept on buzzing and the light kept flashing rapidly, we tried replacing batteries, yet it didnt work still kept flickering, so we tried to find a solution, 30 mins later, i went to check id they worked, but when i touc...

Meta Quest won’t sign into games

When trying to sign into a game some kind of error will occur. This happens with every game I’ve signed up using my oculus account. Meta Support hasn’t been too helpful. I’ve been emailing them for a month and they keep forwarding me to different peo...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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