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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Can't Log Into Meta Horizon Mobile App
I really need help. My Meta Horizon mobile app was previously set up for two-factor authentication. I wanted to cancel, but I never received the verification code for my mobile phone number. Now I have changed to a new mobile phone and have the same ...
Quest 3 Controllers - Laser angle too high
Hello,Essentially, something about the controllers, be it the grip, the trigger, or just the laser orientation, doesn't seem intuitive for shooting. I haven't had this problem on my Rift S controllers or my friend's Index- so I think it's something w...
Quest PC App Won't Install
With the recent addition of the capability to use USB 2.0 cables with Oculus Link, I am trying to install the Oculus PC app. It will download all the way through, and install, but as soon as the blue bar reaches the right side of the screen, I get an...
recuperar cuenta oculus no migrada en su dia
Hola, necesito ayuda.Tras varios años sin pc, he vuelto con ganas de usar mis oculus rift s. Mi sorpresa ha llegado cuando he tenido que crear una cuenta Meta y que, al parecer, debí migrar mi cuenta oculus en el pasado y no lo hice. ¿Pueden ayudarme...
Resolved! How to retrieve my purchased games
Hi, I just just a factory reset my Oculus and I can't find any of the games that I paid for that were on it before. I read that I can get them back, I just don't know how. I think that I may be logged into one of the many accidental that I made, but ...
duran.118456
buenas tardes les cuento que mi oculus quest2 se me calleron al piso luego de ahi no se ve mas nada ya le echo de todo y arranca se vn los mandos vibran tiene sonido pero no se deja ver el menu solo queda pantalla negra que puedo hacer
Facebook was hacked - Meta Horizon account still locked
Hi,A few days ago I lost access to my facebook account as it was hacked, and linked with a foreign instagram that violated rules of Meta, and got everything blocked.I got help via Instagram support from my account (SteffenFriis) and they escalated to...
Quest 2 Head Strap no longer charges with a cord connected or charges my Quest 2
As I truly enjoy my Quest 2 headset from a few years back for my two children and later on during last year, I bought a second set for my youngest son so they both could enjoy having one. However, on my Steam Account from within Steam, I found that I...
Factory reset
After factory resetting my Vr headset i couldn't unpair my headset off of the meta horizon app and I've been struggling with this for days. When i create a new account to do everything overnew my headset won't even pair to the app and every tutorial ...
Access to Facebook Accounts
I am not able to match to the device you are using to the account I am trying to recover? I am not getting the code to authenicate my identity on my new Samsung V Flip 6 phone. The texts are being sent to my old Samsung S22 cellphone which I shut dow...
Facebook Account Disabled Without Warning – Requesting Support
Dear Meta Team,I am writing to request assistance regarding my account, which was disabled on February 10, 2025, without any prior notice. I was not given the opportunity to verify my identity or submit a review request before the action was taken.Si...
Re: Facebook Account Disabled Without Warning – Requesting Support
This just happened to me. I got no warning and they say I had 180 days to disbute, how can I disbute if I don't get a message. I am on facebook at least 3 times a week. Now I can't get back on my account to contact support. And facebook's help site i...
Unable to change my birthday
I am unable to change my birthday either through Facebook or through auth.meta.com.At some point last year, around October, my birthday changed automatically when a person managing a connected social account made some changes to that account. Since t...
Is there another way to Cast from Meta quest 3 to a TV?
I just showcased a project of mine at a conference and ran into an issue while trying to cast from the Meta Quest 3 to the Google TV streamer. The image would cast for a few seconds, then it would freeze and stop working. We had our own ssid and netw...
Sorry, I’m not very good at making paragraphs and things like that just a neurodivergent
name is Anthony Steirer about a year ago. I tried to reclaim a hacked Facebook account the cable along with a hacked Google account of mine is my first and only certified Google account on that Google account had a Google Drive that I was paying for ...
Games say "Installing" immediately after downloading and never finishes updating
After going in to the store to update a game, and prioritizing the queue it immediately says "installing"I thought at first that this was a normal install, and that the update was so small that it instantly went to the installing screen but it wasn't...
i cant load into my game
Ive been playing contractors showdown exfilzone recently but yesterday it craseshed my quest 3, i tried to boot it up again but it didnt work a few minutes but then it started. i tried to relaunch the game but im then stuck in the loading thing even ...
Meta quest pro controller not charging
My meta quest pro right controller is brand new just got it today and it is not charging at all even though my left one is. I have reset it multiple times and cleaned it.
My controller joy stick is not working for my meta quest 3s
One day I tried to play a game and noticed that it shows that my right controller joy stick is point away when I’m not touching it and not result movements, at first I didn’t think much until when I join I started spinning it kept happening i restart...
Objects in boundary bug
each time I touch a object it says objects in boundary and it constantly pops up i have a small area so unavoidable
needs help for the meta account with oculus rift
The story is: I had an oculus rift cv1, I did not use for like 2 years. in these 2 years, I miss the email that meta was deleting my Oculus account (I did not use that email very often). So I did not transfer to a Meta account from the Oculus account...
How to stop Auto launching apps?!
Hey everyone,I'm hoping there's someone that can help me.I bought a meta quest 3 a couple of days ago and it's okay I guess but there's something that's really doing my head in EVERY single time I turn on my meta quest; the horizon feeds app and the ...
Vr screen
VR screen loads says finding position in room and jumps around and keeps going black. Cannot reconnect to wifi after factory reset
Account restriction
Hi there,I have made two meta accounts and both have been restricted from 18+ worlds in Horizon Worlds. I also feel like I am being reported and harassed by a member or two within Meta which is leading to my accounts being reported. I have done absol...
Resolved! quest 2 airlink not working saying "please ensure no other headsets are connected to your pc"
every time i try to connect my quest 2 to my pc it appears but when i click on the device to press pair it still has pair greyed out and i cant click on it, then like few seconds later it says "please ensure no other headsets are connected to your pc...
Submitted an appeal on Instagram account
“Hi, I’m following up again on my issue. It’s been over 2 weeks since my appeal on April 20, 2025, for my Instagram account (Toxic._.b0iiiii), and I still haven’t received any updates. I’ve emailed support, posted here, and reached out on X, but ther...
Horizon Workrooms Oculus Remote Desktop Linux support
Hello!Horizon Workrooms is pretty neat, but it's pretty unusable at my company, considering most employees use Linux. I assume the Horizon Workrooms product team is already thinking about this, but I can't find any mention of this on the forum or int...
Account for 12 yo son.
I have my own Oculus 2 and my son has his own gogles. His account is logged out, because he is 12 years old.What can I do to allow him use his gogles? On my account I made new profile for him, but I don't know how he can log in on his gogles.It's any...
Resolved! Charging quest 2, turns on, shuts down, repeats endlessly
When charging my quest 2, it keeps turning on, loading with the meta logo, showing the powering off/shutting down loading screen, then turning off, about 5 to 10 second delay then repeat. This has been happening when I've been charging it for the pas...
