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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 won't charge through Link Cable to PC

After reading several posts about this issue, this still isn't clear to me. (Except this issue, my Quest 2 works as expected).1. Should the battery charge, when the Quest 2 is off, and only connected to PC with Link Cable?On the Quest 2 screen, it sa...

Nintendo Switch in VR

I had a bright idea earlier:. If I can use my pc to play games on a large screen on my meta quest 2, is it possible to do this with a Nintendo switch in any way? It would be awesome to play Splatoon 3 or Smash Ultimate on a humongous VR screen. I am ...

I didnt get my replacement!

I sent my meta Quest 2 back for replacement, I thought it went smooth, without a hitch, I get my replacement delivered, and all there is, is two controllers. I sent everything back as a complete system. I am in tears!! What do I do? I can't find any ...

Resolved! Home not Loading

It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB ...

elwynl by Level 2
  • 21 replies
  • 0 kudos

Payment menthod not working

I've been trying to purchase a game over and over with this Visa gift card and it gives me error 1353048, I've removed and updated card info several times and tried buying on my phone, laptop, and Headset itself SOS

Game won’t work

I am trying to open the app “Star Wars: Tales from the Galaxy’s Edge”, but it won’t get off the loading screen and the game keeps crashing. This is the only game that is crashing on my oculus headset, so I’m not sure how to fix this. The headset was ...

Sports Scramble connection error.

We have two Oculus Quest devices, that have a different facebook accounts. We have both purchased Sports Scramble. We manage to play together for some times. But the last 2 days, we cannot connect together. If player 1 sends a request to player 2, th...

Resolved! Oculus Link with cable

Im trying to use Oculus link with a cable, it has prevously worked before but now isnt. when i plug the headset into my PC while on the connect your headset page, the continue box quickly flashes blue then blacks out again, so the PC is picking my he...

Can’t invite/message my friend

Me and my friend were follewers for a long while, but suddenly, we couldn’t see each other on our main friends list. I’m our accounts, it showed them as a follower, but I couldn’t invite them to a party or even message them. We tried blocking and unb...

Oculus Rift S Crashing (Freezes, then power cycles, Repeat)

Have had this Oculus for 2 years now. Issue arose about a year ago, stopped using it because it became inoperable. Extremely frustrating as this has been a very common issue for others and there seems to be absolutely no support from META/OCULUS in a...

MI2527 by Level 2
  • 2 replies
  • 0 kudos

Can't install OVR Metrics Tool

I keep getting the error:failed to install OVRMetricsTool_v1.6.2.apk: Failure [INSTALL_FAILED_VERSION_DOWNGRADE]There is no OVR Metrics Tool installed on my headset.I tried to install it with ADB commands and Sidequest.Any suggestions?

Pin reset

I am trying to reset my pin, but when I request the email, nothing is sent to me.

Quest 2 volume too low even with max volume

My quest 2 volume sounds lower than it used to be,even at max and I aint using speakers,I'm using headphones it most likely is a software issue caused by an update or something,I aint the only one facing this issue.Anyone knows any fix?

Resolved! Refund Taking To Long

I bought this game called SOLARIS OFFWORLD COMBAT , and only played it for maybe 4 or 6 minutes and I request for a refund yesterday. I requested the refund because the game is abandoned, I looked at the reviews and other people had that problem This...

Wellzs by Level 2
  • 4 replies
  • 0 kudos

Took money but no game

I just bought among us vr on the app and when I entered my pin it took the money and then said purchase failed and I don’t have the game

Factory reset

My son has had to factory reset his vr headset 4 times this month. It keeps telling him something isn't working and I'm wondering is this a normal issuse?

Connecting to PC (wont connect)

Hey all! I just bought a meta quest 2. The cable and air link pairing options aren't working for me. My drivers are updated, and so IS My PC. I'm not sure what to do. My pc is definitely strong enough to handle VR games. I have windows 11 on my pc. I...

Left controller stopped working all of a sudden

After my oculus turned a year old my left controller suddenly stopped working during play. I assumed it was the battery so I replaced it but the motion was too unbalanced and would repeatedly disconnect. It won't pair back to my oculus because it die...

Paid for an app and didnt get it

I just bought Virtual Desktop and I didn't get it after checking my library and it appeared as still available to purchase when I had already purchased it.

Smogyy by Level 2
  • 1 replies
  • 0 kudos

Resolved! IronMan Program Quest

I purchased Ironman quest for my grandson as a gift. I logged on and accepted the gift on his Quest headset. The program looked like it was going to download, BUT instead had a spinning blue ball that just set there spinning, no obvious download acti...

My Quest2 is locked. How to unlock it?

Yesterday, I use my device and it ask me to login. When I type in the correct infos. It told me to update firmware. I rebooted several times. After one reboot, it booted but there was nothing in screen. Today I reset the quest2, after the welcome pro...

zztt168 by Level 2
  • 5 replies
  • 0 kudos

Being permanently muted in pokerstars

How do I take off my permanent mute on pokerstars VR. Since having to replace my headset end of last year, I have been permanently muted and can't unmute using the clock settings etc.

Beatsaber on wrong account

So I recently brought the headset with beatsaber included and I was having difficulties signing in on my account so I signed in on this account (parents account) and I've just found out I can only redeem it here is there a way to get it on my account...

Resolved! Oculus on fire

Hi just returned my oculus to Argos just under 12 month old and it decided to melt charging socket and lead not very good when Meta have never done a recall after so many have gone up in smoke but now argos are going to investigate it as a major conc...

I lost all my games after switching to a Meta Account

So, when I migrated my oculus account to meta, I lost all my games when i look it the "Purchased Items" thing under my Meta account. And I can't get past the 8-letter code thing after switching to Meta because it says it's not linked to the info I us...

Resolved! Facebook disabled

Facebook was disabled and lost access to oculus account. I need to merge my new email to the old one so I can get my games and progress.