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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Controller Update error
Hi,Unable to pair headset with controllers.. keep flashing "Controller Update Eroor .. Contact Oculus Support".. Also a code 36006 is flashing on top of screen..This issue has been going on for almost 3 months now, but I've been on travel since and h...
Authenticator app
A while ago I lost my authenticator app codes and I can't Log in on my meta account anymore! Is there any way to fix this? I have my e mail and password and a parent who has some kind of parental control.
Resolved! My refund money was accepted, but I did not receive it
About 4-5 days ago, i requested a refund on one of the games I had purchased for $19.99. I looked at my oculus account and it said the refund was accepted, but when I tried to buy a beat saber music pack, the visa giftcard declined. I checked to see ...
I can't log in to my account
I'm trying to log into my account but the 2-step verification thing won't let me. Its needs a phone number to verify it's me but that phone number is my old one that I can't get access to. I don't want to make a new one since I have autophobia (fear ...
can't log in roblox
i've been trying to log into my roblox account but both the quick and the traditional methods seem to not be working. no message appears, it simply doesn't let me in. is anyone else struggling with this issue? is there a way for me to solve it?
Resolved! Quest Pro controllers giving overheating message
My quest pro controllers were working just fine for a few days. Now after about 15 mins of using them i get this warning saying they are over heating and to put them down and dont charge them for 30 mins. So i do that and in about 20 mins they do it ...
Account verification
I keep getting the email saying my account will be suspended due to age verification and I need to verify my account I’ve clicked the link several time but it’s not clear what or where you should do/go any one have any idea what to do before they sus...
Is there an option on Quest 2 to "always allow" access to my PC?
Greeting: Just get the Quest 2 and am tired of putting the headset on to click "allow" every time I plug into my PC. Is there a way to "always allow" access to my PC? Your help is greatly appreciated.
Resolved! The problem with receiving the email and changing it on my account
Hello, I'm from Russia and I wanted to change the mail on my account, I tried to change it, but to my old mail I don't receive a message from meta, I wanted to change it to my permanent mail which is already used in my instagram
Continually Having to Re-Log Quest Units into Meta Account
We are a college using 106 meta quest devices for education. We continually have to re-log our devices into our meta business account. This interrupts our classes and is very time-consuming for our instructors. How can we avoid having to re-log our d...
OCULUS RIFT - NOT FINALIZE TOUCH CONTROLLER SETUP
Good morning, during pairing of the left touch, by pressing the down button + Y, the controller starts flashing and after a few seconds OK appears both in the controller search and in the controller pairing. The last controller finalization step rema...
Other Account Storage/Can't Remove Other User
On my Oculus Quest 2 I have my account and an account for my daughter. My daughter never uses the quest and so there are no games on there. I want to update a game (golf+) but only have 12GB spare. It is saying not enough storage. I look at my storag...
Old meta account was hacked
My old meta account was hacked my email was deleted and password was replaced with the hackers email and password. What do I do and how can I get it deleted?
not able to enable developer mode
Hello,I am new do quest development.I am unable to enable developer mode on quest2. When accessing https://developer.oculus.com/manage/verify/ I am asked to enable 2FA using text message.on "Add extra security to your account" I select "Text message"...
Resolved! Meta Quest 3 won't automatically connect to LAN without Internet Access
Hi everyone, I have a tp-link router without internet access to which I connect my Quest 3 without problems. However, when the device goes into Stand-by or I turn it off and on again, the connection is not performed automatically, in fact even when a...
Resolved! Some Quest 3 standalone games are lagging / stuttering
I own a Quest 2 and a Quest 3. When playing, for example Beat Saber or Walkabout Minigolf, on my Quest 3, there are moments when there´s stuttering (the ball is stuttering like its reprojection, even though the movement of the hands is fine - in Beat...
My daughter got my wife facebook & oculus account disabled via Oculus VR
Hello everyone, My 9 years old daughter wanted to play on the Oculus VR, and she was asked for a birthday because a system update was performed. She entered her own birthday as requested because she wasn't aware that the VR was using her mother's Fac...
Resolved! Quest 3 wont work via link cable airlink and virtual desktop
Hey there.I recently purchased a quest 3 excited to arrive when I get home and do pcvr. Its all i did with the quest 2 and i never used it standalone. So when i tried to connect my quest 3 with the same link cable I use for my quest 2. It didn't work...
Redemption of Quest+ & Game
Hi Quest team, I would like to buy the Quest 3 now but it is a present for my wife. As such I don't want to give it to her till Christmas (or closer to that date). When does the Quest+ 3 month free period start? Does it from first registration or fro...
Need help changing my email
I have been trying tp change my email for almost half a year now and im bleeding money due to domain costs and google costs. This is so freaking annoying that i get an error message wheb i try to change my email in meta account center. See image (ple...
Random screen blanking?
So, I bought a Quest 3 from GameStop less than a week ago. I have been playing VRChat, Asgards Wrath 2, and Beat Saber here and there. I will say, best standalone headset I have used ever, but for some reason mine keeps having this issue where the sc...
Quest 2
VR is stuck on ask a parent for help prompt Unable to continue further
Resolved! Meta Quest 2 keeps disconnecting from WifI
My headset keeps disconnecting from the WiFi, I saw that someone had to turn off WiFi6 in their router, but I don't know how to do that. Can someone tell me how to turn off WiFi6 in AT&T's BGW320-505 router? That's the model I have.
Meta Quest 3 link not loading.
For some reason my Meta Quest is not loading on PCVR. I don't know why but the only thing it shows is the Meta Quest logo and the 3 dots under it.
Sons account banned for age verification
Bought my son quest 3 for Xmas he opened it up set up an account quick put in wrong age and is now banned. He did send in pics of his passport with proper age but is still suspended. He is 12, who can I contact? He can’t login to his account to even ...
No order number on Quest Store Receipts
Hello I'm having trouble with my Oculus Quest 2 account. My granddaughter inadvertently entered her birth date when it was requested and locked the device. In addition I'm unable to access my original account email and two efforts to authorize using ...
can't redeem free 6 months Quest +
hello I did redeem the batman game but when i try to get the 6 month trial it show me only three month did i do something wrong ?
Recording / Casting Screen angle too high!
I have read several posts that this is an ongoing issue. Why hasn't this been fixed by now? I have to assume because it doesn't qualify as a recall and isn't worth the effort? Not everyone has an iPad to stream from. When can users eager to cast and ...
Microphone echo cancellation
The quest 3 microphone is okay by itself. Only problem is that the echo cancellation gets in the way when trying to play instruments through the microphone.I know its not that big of a problem for a lot of people, but for some people that want to pla...
Help !!!
I bought a Quest 3 516 and cannot get log on to wifi. I am exhausted trying. I have very good BT internet and have never a problem with all apple devices and stable signal.Cannot get the Quest even through iPhone app. Please help otherwise I will ret...
