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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2924 Views
  • 71 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My right controller is broken

I was wondering if there’s any way to fix My controller or if Facebook can send me a new one, I Just wanna play VR and it's hard to play with Only one control.

Setting up meta quest 2

I go to buy golf+ but every time it says “it looks like you haven’t set up your meta quest 2 which you need to play this. I don’t know what to do

Sunken floor

So my guardian didn’t work but I managed until contractors was sinking me into the floor. I factory reset my quest 2 which fixed my guardian problem however even I adjust my floor level now and I have reinstalled contractors it’s still sinking me int...

Thumb tracking

So, recently, I had to do repairs on my Quest 2 controller due to the serious drift in the left controller. Now my thumb tracking is messed up. Like, when I rest my thumb on the left joystick, it doesn't register and registers it as if my thumb is po...

friends always appear offline

now when i were to play with my friends and see if they are online every single 50 of my friends always appear offline, before it wasnt like this byt for some reason now all of them are offline all time time 

Resolved! Second account problem

Trying to add a second user. After press add account some error message appears in German language "Etwas ist schiefgegangen".

ju.seidel by Honored Guest
  • 276 Views
  • 4 replies
  • 0 kudos

Resolved! Oculus link disconnect and reconnect after around a hour

I been having this issue for a while now and here where the things I did1.use the official cable2. have usb suspend settings off3. Update the headset and pc4. updated the gpu5. turn off gameoverlay (like always)6. check steam vr files7. turn on publi...

Refund

Hello,About a month ago I refunded the game (bone lab) and it was a simple mistake, I would like to gain my game back please.

Resolved! Internet not working, but wifi is connected

I'am connected to the wifi with a strong connection, but everytime I try to do something related to multiplayer for example Beat Sabe online it doesn't load. On some other games and also the store it says that I have no internet connection but that I...

Sebasi by Explorer
  • 414 Views
  • 4 replies
  • 0 kudos

8k VR180 videos not showing up?

I've transferred a few VR180 videos to our Quest 2 using SideQuest on the Mac platform. Only the 5k and lower videos show up and play even though it "says" the 8k files did transfer. Zero issues with anything 5k and lower and file sizes for the sake ...

Golf 5 eclub locked up again on Oculus 2

Hello, I was attempting to play a game with two of my friends earlier tonight, and all 3 of us suddenly glitched out, and now all we get is this annoying screen with "Checking for Updates" on it for several minutes, then we get a "Could bot Connect, ...

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BigDAlpha by Honored Guest
  • 314 Views
  • 1 replies
  • 0 kudos

Formal complaint

My wife bought me a quest 2 14th may for my birthday 22nd July, when she bought it it stated that it came with 2 games golf+ and space pirates. There was no time limit stated when purchased. It was set up 24th July after receiving it for my birthday ...

My meta account has disabled

I have been disabled from my business Facebook account. I am not sure at all why this has occurred. I have provided the relevant identity documents and certifications. I cannot contact Facebook directly and have appealed. Could there be a possibility...

Battery life is draining quickly

Hi there! I purchased my Quest 2 March 26, 2023 and battery life was about 2 hours per charge. When I went to use my device the other day, the batteries went down substantially without even playing for 10 minutes. Looking for some assistance as I don...

ordering a game

I'm trying to order a game and on the site it says that I can get 30% of with the code of oculus30. my question is where do I put it because it not giving me a chance?

Cannot cast

Can someone please help me with casting to my iPhone? I am connect to the same WiFi and it gets to the point of “connecting” to my iPhone and just spins. Please help!

My oculus isn't turning on

Just now i was playing with my girlfriend on the oculus quest 2 and while playing i tried to put a shirt on while having the headset on but when it didn’t fit over my head i pushed it down a little and when i took off the shirt my oculus was glitchin...

If my Facebook is hacked will it mess up my oculus?

so earlier this week my Facebook page was hacked and they changed my email, password, phone number. Now my oculus quest 2 is acting up. It keeps restarting over and over and we can’t get it to do anything. Could it be because my Facebook has been hac...

Resolved! Registration problem

Hello, when I record my game sessions from my meta quest 2, it offers me that I can also record my voice. However, when I play with a friend and he talks, at the end of the recording I see that his voice was not recorded at all. How can I do to solve...

I am locked out of my headset!

I just got a notice on my quest 2 that I have to enter a verification code - provided in the message - to use my headset. Repeated efforts to enter several verification codes have FAILED! I have no idea what to do. Of course Meta is a hermetically se...

Avatar Settings not loading

I just got the Oculus Quest 2 and when I try to change my avatar's physical appearance it is not loading any of those settings. I can only change the outfit to the avatar. Any help regarding thisAppearance settings are blank

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laflo09 by Honored Guest
  • 1062 Views
  • 4 replies
  • 1 kudos

problems with airplay from iPhone to Apple TV 4K

I'll start by saying that Meta support told me to "try a different TV" which is just ridiculous. I can cast from the Q2 to my iPhone, but then two problems:the record button is constantly on the screen, even tho I have that option turned off in setti...

Low memory

My games keep crashing whenever I play them, it says not enough memory even though I have over 90gbs of space left. What do I do

Delta009 by Honored Guest
  • 340 Views
  • 6 replies
  • 0 kudos

Help with pin

Hi all after some help got a quest 2 set up my account which was easy , went to set up another account for my son which was easy now on the headset screen its asking to set a pin but won't let me it keeps telling me it's invalid any ideas as I can't ...

Tinab777 by Honored Guest
  • 123 Views
  • 2 replies
  • 0 kudos

Missing Five Nights of Freddy

I purchased the five nights at freddy’s game and then went on a break from playing the vr and i got back and was logged out. i logged back in on the same account and the game wasn’t there and said i had to buy the game again

ilymalu by Honored Guest
  • 307 Views
  • 6 replies
  • 0 kudos
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