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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! transferring apps from one account to another
hi, i accidentally bought beat saber on my mom's account. is it possible for me to transfer the beat saber purchase from her account to mine? she is labeled as my guardian via supervision thanks,sharky
How can I add a second account to my quest 3 without needing a work email?
So i tried to add my old account to an oculus quest 3 as a second account. But after i put the code in www.meta.com/device I was asked for a work email which i do not have. Is there any way for me to add my account to my oculus 3 without needing a wo...
Connect device to new account
I am really needing some help. My son has a metaquest 2. And he had a child account linked to the headset when we purchased it, I have deleted that account and I created an account for myself. We currently play on that account. Our Cloud backup is on...
Stuck in an endless 2FA loop. Unable to access a Meta Account that I did not create.
Please help. I am trying to create a Meta Account for the Meta Quest 3. Hackers found my facebook profile, and created a Meta Account and some how were able to link it to my Facebook identity. I cannot remove the account, because I did not create it,...
Factory reset/unable to locate my installed game apps
I am totally lost. I've tried everything that I know (which isn't much) and I can't loacate all of my purchased game after I did a factory reset. I tried switching accounts hoping that that account had the games. Please point me in the right directio...
Does anyone know how to get my series s controller to work on cloud gaming on oculus 2
The controller connects just fine to the vr but when I try to go on cloud gaming it will not connect the controller to the app. I’ve tried cables and Bluetooth and nothing is working.
How to unhide a Meta Quest group chat
I hid a Meta Quest group chat. I want it back. Is there a way to unhide it? (i didnt leave it i just hid it)
Unable to veify with 2FA and Recovery
I really hope someone from Meta can help with this. Back in June I lost all my Google Authenticator verfication codes, which resulted in having to contact every support team for every account to recover my accounts. Unfortunately I've been very unluc...
Unable to access main account - Unable to access 2FA Code
Hi, A while back I changed mobile phones and did not have the appropriate setting enabled for the 2FA (Authenticator) details to transfer across. And needless to say I cannot locate my recovery codes either. Hence I am unable to access my original ac...
When is Horizon Worlds coming to Australia
Hi there, do you know when Horizon Worlds will be open to the rest of the world (in particular Australia)? I have sent my registration request and I am eager to start creating content! Thanks Steve
How do I restore purchases from the meta app on pc
I had to factory reset my computer today and when downloaded meta again gorilla tag said I hadn’t bought it yet. Dose anyone know how to get back the game?
Quest 2 - Connected to wifi but suddenly "No Internet"
This issue just popped up on my new Quest 2. Was working for since launch no problem. Suddenly tonight no matter which network I join I get the "no internet" message. Internet is working fine on my router as I'm typing this on a computer connected to...
Oculus TV Keeps Stopping
I am having an issue where Oculus TV crashes whenever I try to open it, It eventually tells me "Oculus TV keeps Stopping" I tried contacting oculus support but they were unable to help me and has taken our chat to an email where I was told they are l...
Resolved! Meta Horizon Worlds not available (NL)
Hi, My dad and my colleague are already able to download and play Horizon Worlds. They both live in the Netherlands and both have a Quest 2. I also live in the Netherlands (different state though, but our country is small), I have a Quest 3 but to me...
Your meta quest includes "authoirzed charging dock"
I was looking through the safety and warranty guide and found that it in the beginning it said it included a charging dock. Was this a mistake by the manufacturers or does it say what you can get for your headset?
Resolved! Sound problem in my pc after use my oculus 2
Hi, I was doing stuff with the oculus link and when I stopped playing with the helmet and when I unplugged it, I had no sound on my computer. I tried a lot of things but it didn’t work. please help me
Oculus platform error during usur proof check
I've been getting this message anytime I try to log on VRChat. I've done multiple factory resets on my quest 2 headset. I've updated both the headset software and VRChat. Cleared my VRChat content cache. Made sure that my VRChat home world is quest ...
Resolved! Steam link crashes in the middle of gameplay
I has recently gotten a quest 3. When I got it I started to use steam link. Everything worked fine until two hours ago. I recently stopped playing vtol vr and when I went to load it again, steam link crashed the moment it connected. After the crash t...
Resolved! Left Controller Drift After Update?
Hi. I hadn't used my Quest 2 (PCVR mostly) for weeks and weeks and today, after all the updates on both Quest 2 and computer (Windows 10 with Link Cable), I am stuck with a MAJOR left controller stick drift. Both controller had updated as part of the...
Parent managed account verification issues
I purchased a quest 2 for my son last year for his 12th birthday. Now the rules have changed, I have set up a parent account as he is not 13, but it asks for a bank transaction of 81p to prove I am the guardian and after approving it in my bank app, ...
Resolved! Quest Link keeps kicking me out and not recognizing my pc
I got a new computer and got Gorilla Tag on Quest Link. Quest Link worked for a day or two but now it has just stopped recognizing my new pc and when it does work my Quest 3 lags out and quits Quest Link. I am not using a Link Cable but using Airlink...
Factory reset and pairing issues
I factory reset my headset without any controllers paired. When I tried to pair it I'd came up with an error, I followed all the troubleshooting steps and looked through the community forums to find any solutions with no luck. Can anybody help
Wifi captive portal issues after v69 update
Been trying to get my headset to connect to wifi at the hotel ive been staying at for work. Ive been here plenty of times and never had an issue with getting the captive portal to connect and begin using wifi. Now after v69 dropped, I have not been a...
Locked Out Of Account Due to Lost 2FA App
Hello, I am currently on an alt account to make this post. I set up my main account with a 2FA app on my main account. However, my phone's battery blew up and I lost access to the authenticator once I switched to my new phone. I am really upset becau...
VR smudge that's probably inside the lenses
How do I get rid of this without damaging the headset? Or is it time to get a new one ...
How do you play local multiplayer on Cook out?
I've got a Quest 2 and recently purchased a Quest 3. If I play with friends using both headsets, neither of them allows us to create a room code if we host a game, so we can't play together. Even if we create a room without a code, we can't seem to s...
Quest 3 headset tracking lost, persists after factory reset
I own two Meta Quest 3 devices with Meta Warranty Plus coverage. On one, I am experiencing an issue with loss of function due to a "Headset tracking lost" error, tracking loss persists after a factory reset. This appears similar or identical to the e...
Resolved! Quest 3 will not boot and fan is blowing at full speed
So, I have borrowed a new Quest 3 which I've used a couple of times. Today, the GUI was stuck 30 degrees up in the air and I couldn't fix it, so I followed the recommendation to do a factory reset by holding down the power and volume buttons. Now, as...
QuestPro v71 default refresh rate bump from 72hz to 80/90hz
Quest Pro v71 update seems to have set the default refresh rate to 80/90hz from 72hz and now the homes screen runs very poorly as the device cannot hit that target frame rate. Using sidequest you can set it back to 72hz to restore performance in the ...
Accidently dropped my headset from a small distance and controller and headset wont work
Hello! I recently dropped my headset on the floor and when I looked into it, it said head tracking lost and when I moved around the screen wouldn't move. The controllers will not connect as well they just constantly light up and vibrate. I have turne...
