Damaged Lens - Terrible Customer Support Experience

To start this off, I do not typically like to complain, but I've never been so disappointed in a company as I am with Meta right now. I'm a 32 year old techie and I've had my share of tech issues over the years with varying levels of support. I have ...

Cannot connect to the wifi

I tried to connect my meta quest 3S with the wifi but it fails to show the captive portal login. And when I want to reach out the customer support and enter the serial number, they said they cannot find the serial number. What I can do to get custome...

Meta Quest 3 recordings misalignment between what you see in your headset and recordings

So everything look great with my Quest 3 overall. I just have a problem when i have my Passthrough in the recorded videos, the panels appear miss align and seam not to be sticked to the position they where in my view when recorded. It just happens wh...

Window auto follow

Is there a way to make the windows from the start menu or others such as WhatsApp or YouTube automatically follow you in your field of view so that you don't always have to drag them manually when you move or look somewhere else?

Help connecting Meta quest pro controllers

Hey, I just bought the meta quest pro controllers, i paired them on the app my meta quest 2 can find them but it said that they ar updating its saying updating in progress but i waited for almost 4 hours with always 0% and i wonder if the update is j...

Cubemap picture on Oculus Quest

Hi,How do I view cubemap (side-by-side cubic format) picture 6x1 or 12x1 (stereostopic) on Oculus Quest? I tried two pictures form below, but it is shown as an image cut into pieces, regardless if I use option 360, 360 3D, 2D, 180, 180 3D in gallery ...

Can’t get into my account

So a few weeks/month ago I got this notification when I got into my oculus. I thought it was a normal verification, but here is the problem. So when I try to verify with my bank it says I can’t add my card. Then i tried with my id, didint work either...

Locked Out of Meta Account

I no longer have access to the phone number associated with my Meta account, and cannot regain access thanks to 2FA sending verification codes to that number and the recovery code system being so broken. I've been locked out of my headsets for probab...

Is this a scam?

WIFI - won't automatically connect – Why?

After sleep my quest 2, won’t connect automatically to its 2.4ghz Wi-Fi anymore. On the settings it says next to the SSID: “won’t automatically connect” .What decides this? Factory and Wi-Fi resets make no difference. Can I please force it to connect...

Unauthorized Meta account created and linked to my Facebook Account Run lot of ads

Dear Support Team, My Facebook account was recently hacked, and during the breach, the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this Meta account to my Facebook profile. ...

Facebook and Meta Account of my got suspened because age verification mails came into Spam

Hi community, This week the Facebook and Meta account of my wife got suspended because she did not complete the age verification in time. This happened due to the mails about this were placed in the SPAM folder. We urgently need her accounts back as ...

VR - Asgard wrath 2 in "THE LAST HOPE" crash and went to home on meta quest 3

I would appreciate your help please, I played this game, everything was fine, then when I got to "THE LAST HOPE" suddenly the game crashed and brought me back home. I tried resetting the game's data, turning the glasses off and on again, turning Wi-F...

Air link with 3s

My meta quest 3s can connect to my pc, but whenever I try to use air link it will stay in the loading screen. Can anyone help?

Meta Quest 3s Batman Game Trade

I just bought my relative the new meta quest 3s and it came with Batman but they are to young to play it, so it is possible for them to give me the game so I can play it on my 3 and I buy them something else instead, or is it tied to their 3s unit? C...

Meta quest 3s casting

Good evening i know it’s not possible with the 3s to cast to my tv only google app or pc , is there any way anyone knows that I can cast to the tv using something like chrome cast ? thanks

Cant add payment option get sorry we couldn't add your payment method ever time

Just got quest 3s yesterday and tried to add payment option and keep getting same message. I have already tried resting the headset. I have tried adding payment option though the meta quest app. I have tried on the headset its self. On meta.com and o...

How to develop

Hi everyone. I'd like to know if what I want to do is feasible and if so, by what means should I develop it. link the PC to the VR headset display the web browser on the PC side on the VR headset side operation is done on the PC side, and the VR head...

Quest 3 Joystick only moving on diagonal.

Very similar to this issue.Tried cleaning with alcohol, removing battery, stuff like that. It's only happening on the left controller, and I would prefer not to need a replacement, because I don't really have the money for that.

Package difference of Quest3 between New vs Refurbish

I'm considering purchasing a Meta Quest 3 and would like to know more details in term of outside package look about the differences between refurbished package and new units package look like before making a decision. 1. Could you please tell me what...

Quest Pro Controllers flashing purple light

I bought the oculus pro controllers for the extra tracking and the heavier weight because I want to feel like I’m holding something. However recently I paired them to my quest 3 and they have been stuck flashing purple and white. I’ve tried resetting...

hint on escape game

I'm not sure if this is the right place to ask this, but I was playing 'Mike's Puzzle Maze Escape Game' in the Meta Horizon World, and I am stuck on Level 5. I don't want the answer. I just need a hint on how to get out of Level 5. I have solved all ...

Oculus Quest 3 Air link broken

New issue, new annoyance, I felt like doing something with PC airlink, i went to my computer to find out that i needed to update, when that finishes, my computer refuses to connect to my Quest 3, I remove my Quest 3 from my devices on my Meta quest l...

Paring headset with phone for heart rate

Hi Need Help, I tried paring my headset with heart rate but I get more code then the 5 digit to put into my Android phone not sure if I'm missing a step. I tried to make sure WiFi setup correctly but nothing working. Thank you for the help.

i need series help

My gmail was hacked and now 34 of my online accounts have been changed and wiped even my bank account was breached. I had to make a new oculus account because my originol account was breached and info changed and my headset got wiped via remore data ...

My wifi keeps disconnecting on my quest 2

Hello, I have found some people with the same problem. I don't know how to deactivate Wi-Fi 6. I have Tmobile and I haven't been able to play for many days. I don't know what I can do. I hope for your help. Thank you.

i dropped my headset now its giving me a black screen

so i was playing gtag and i got jumpscared and when i jupped the headset strap was sweatty and loose and it fell off and hit the ground, after hitting the ground i picked it up and unlick other times this happened it wont turn on. Its a constant blac...