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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
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  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Issue adding a second account to my Quest 3

Hi allIm having issues adding a second user to my Quest 3. I have a 13 year old and he has created a Meta account, I have invited him to be supervised and he is now under my supervision ( all good so far), added the Meta app to his phone, logged him ...

Resolved! billing address

I’m trying to add my debit card as a payment method in the meta quest app but every time I enter in my info it says “incorrect billing address details.” All the information is correct. Does it want a different zip code or something?

VR videos not working anymore in the Oculus browser

I've posted in other forums and found other people having the same problem after recent Oculus app updates for the Gear VR (galaxy S9 phone for me). Playing VR videos on the Oculus browser worked fine until some updates killed that last week. Now vid...

Horrible Support, Cant Access Account.

First of all, wow, Meta Support and Facebook Support is absolutely **bleep**ing horrible.My issue started when I received my Quest 3. I had a Quest 2 prior to this, I had a Meta Account connected to it, which was connected to my Facebook account.When...

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Can’t purchase games with gift wallet

My son was given a gift card for £30 (UK) for my meta quest 3 which I redeemed to the app. I can see I have this amount in his wallet but I can’t purchase games with it. How do I purchase games from my gift wallet?

RTX 4060 laptop is supported?

Hello there!I have tried to use MQ3 for playing Elite Dangerous, and it was absolutely horrible but even more - a little later I saw that msg in Oculus Soft:so the question - is RTX 4060(laptop), i7 13700hx , 64gb ram not enough for vr playing?

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Rakkot by Honored Guest
  • 1045 Views
  • 2 replies
  • 0 kudos

Cant return item, Meta support cannot fix this issue

I got an RMA to return a quest 3, i got a return label with a waybill number that DHL systems does not accept. I have been told to take it to a shop, which i have done then told take it to another shop 60miles away, use a different browser, use a bro...

Log in isnt working on oculus pc app

Good Afternoon, Oculus CommunityI have a question. I'm trying to use air link on my quest 2 to play PCVR its connected and everything is already setup. Then, on my VR headset it asks me to login onto the Oculus app on my PC. When I enter my email and...

MFN243 by Honored Guest
  • 641 Views
  • 6 replies
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Losing controller tracking quest 3

When using my quest 3 (only recently this wasn't a problem before yesterday) if I move my arms quickly I lose controller tracking in my right controller I noticed it on beatsaber and switched to assassin's creed which pauses when one of the controlle...

A Message to Meta about PCVR

I have been very unhappy with Quest 3 since its launch 90+ days ago. It still does not have 120hz support for PCVR Air Link / Link, which is a vital feature for me. I regret selling my Quest 2, which was a more reliable headset in many aspects in the...

No letters in zip code/ postal code entry

Im trying to enter in information to confirm parental/gaurdian status to add controls for my kid's account. However when it gets to the zip code part, there are no letters to use to enter my canadian postal code. I have selected Canada as my country,...

Quest 3 client: Multiple services

Hi guys,using my Quest 3 only to fly in MSFS (Win 11). I’m happy, performance is good (looking for optimizing). Yesterday I checked the Quest client settings and got this config view: Checked the taskmanager and found these three Quest services: I ma...

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Connecting Link Cable to PCVR disconnects wifi to PC

HelloI have been playing SteamVR games on Quest 3 headset using a Link Cable for a few weeks with no issue. My PC is connected to the wifi router wirelessly, but with Powerline adapters to boost the connection. I was away from home for four days, wit...

Account suspension

Hi can someone please help. My sons account is to be suspended today ! We have tried everything I am supervising him and he spoke to someone via private message two days ago saying that we needed to finish the verification email he got on the 25th of...

Right controller will not connect

So I'm super frustrated. I am having issues with the right controller. In the app it says paired and has 96% battery (I've just recently changed the battery) but on screen it will not connect. I have tried to re pair and it says it has done it but th...

JCikonik by Honored Guest
  • 272 Views
  • 2 replies
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Can't see apps and data when using Link Cable

I didn't read the manual when I connected my headset. Specifically, I didn't read the bit that says 'You should see a pop-up; "Allow access to data. The connected device will be able to access files on this headset." Select Deny.'And I selected 'Acce...

My headset is having issues with a lot of things

Here is the rundown of all of my issues:Controllers won’t pair; they are not dead. I changed the battery and cleaned the battery slotsThe headset isn’t in “vr mode”; wherever I look, the screen follows, as if I had a phone taped to my faceWhen I try ...

adb

Hey I've been wanting to know how to change the built in Quest 2 predictions like the valve index. I've heard about it a couple times and I'm trying to learn how to modify my Quest using adbs. If anyone can tell me that would be great, thank you.

lennoxxxg by Honored Guest
  • 630 Views
  • 3 replies
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Quest 3 controller beeping

Hello, I received my Quest 3 yesterday, but I noticed that my right controller beeps like a fire alarm that’s low on battery every 5-10 minutes… it seems like it’s beeping more often when pressing the triggers.Does anyone have an idea how to solve th...

Burk01 by Honored Guest
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  • 3 replies
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Controller beam change

Recently I notice that the beam target of my controller has changed from a small spot to a larger ring which becomes a spot again when I press the trigger.Is there any real reason for this?I don't like it at all and to me, it is no improvement at all...

Refferals doesn't work

Today I referred third friend to buy Quest 3 and the credits didn't add automatically to our accounts. AGAIN. My refferal link worked only one time, out of three. I am not surprised, because at Meta almost everything is broken. So if you want to reff...

Permanent black screen with three dots while on Air Link

Hello,I've been having an issue using the Quest 3 via Air Link. It works initially upon booting it up, but after I boot up SteamVR or any game on it, I can't exit the oculus menu and enter VR. If I turn the headset off and on again or exit and reente...

Things Don't Load on Oculus Quest 3

Nothing loads on my relatively new Quest 3. I can access both the shop and horizon feed page, however both are just filled with blank UI bubbles. Occasionally text will load in with the UI, like in the store it'll sometimes have "Beat Saber Bundles"....

Btmoder by Honored Guest
  • 1141 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus quest 2 cable connection issue

Hello, regarding the Oculus quest 2 and cable connection to the app.I am trying to connect the quest 2 via the official usb c to usb c cable to my pc which has a usb c port.I press on add headset in the app and select cable, then the app gets stuck (...

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unauthorised payment

@ 2 days ago meta platforms tech uk Ltd took a LARGE unauthorised payment from my bank account.. I don’t have oculus or any other device such as this.. the payment went through PayPal so my bank say they can’t help and I need to get hold of metapay w...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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