Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My refund was denied

About 5 days ago I purchased onward and I’m not having a great experience, I requested a refund and it got denied. If someone can please help me to get my refund, please reply.

Quest Pro with child account

Getting this message when trying to setup the quest pro as a kids device."this device doesnt support accounts for your childs age group"Support cant confirm or deny the qpro is not a valid device for a child account, so its just an endless loop of "t...

1 account and 2 quest 2 : bug with youtube VR

HiI have an account for two quest 2 AND i have 1 account for youtubeVR. i fi want to see a video of my playlist on the first quest 2, it's OK BUT if i want to see a video of my playlist, it didn't work : "Simultaneous access from multiple devices to ...

Metaquest 3 link cable to PC port issue

I purchase the link cable which is USB-C to USB-C. I have a USB-C port on my desktop and it is USB3.1In the user interface it stated I should use a USB 3.0 port. So is it better to get a USB-C to standard USB 3.0 ?

Volume Spiking Issue with Quest 3

Hello, I recently purchased a Quest 3 headset, and I'm really happy with it! I've been using it with AirLink to connect to my computer.However, I've been encountering an issue during my sessions where the volume on my headset suddenly maxes out (I se...

Dex_u by Honored Guest
  • 2 replies
  • 1 kudos

Quest 3 battery won't charge with direct link

As previously stated by many, the Quest 3 apparently can`t charge while using the direct link cable supplied by Meta for THEIR product. Not only that, controller battery life is horrendous. I use VR for my flight simulators and only use my right cont...

Tesla2004 by Honored Guest
  • 0 replies
  • 0 kudos

How to contact Oculus

I'm pretty much posting here as a last hope. It seems I've been ignored the entire time. I recently bought the Oculus Quest 2 along with the Carrying Case. I got the Oculus Quest 2 and everything is fine with it but I have yet to get the Carrying Cas...

Just purchased meta quest 3

Having just purchased my 1st VR headset being the meta quest 3 was really excited today but found myself in the dark about the whole set up,eventually I've got there but found the whole experience frustrating tbh,had to google loads of stuff just to ...

Meta quest 2 issues- not fully loading

I have an oculus quest 2 and the browser, app library, and shop just load and won't ever finish loading, I have tried to update and it still does the same thing. Can someone help?

Question about quest 2 and 3 store

Hey!I want to upgrade my meta quest 2 to quest 3. I have beat saber on my quest 2 so I was wondering do I have to buy beat saber again on quest 3?thanks in advance.

Laptop app empty

I am trying to view my games on my laptop in the library, however it is showing as empty? It is not giving me an option to sync. I am logged in and not sure why it is not working. I have downloaded the app on my mobile and that works and I can see th...

Your Credit will be available in 0 days.

I'll start with stating this has been an extremely frustrating ordeal. I'm sitting on 85+ referrals and after reaching out to support and even providing screenshots they've either kicked me off chat or just stop responding. I have dozens and dozens o...

Image from iOS (1).jpg

Left hand tracking menu doesn't work

I'm open this question again as a similar question was posted and you didn't answer the real question. Right now the left-hand tracking menu is working or is Beta and is not yet working. I'm talking in particular about the hand tracking menu, so the ...

pepin1234 by Honored Guest
  • 4 replies
  • 0 kudos

$50 credit with purchase

Purchased the Quest 2 yesterday with the $50 store credit promotion. I see some great discounts available now on the Meta game store and would like to buy them now using that credit. If I wait till the headset arrives, the deals will be expired. Can ...

Aronious7 by Honored Guest
  • 0 replies
  • 0 kudos


How can you get Monetized? To have kudos in your world? 

Gift card is only 16 digits

I got a gift card today and when I entered it it was only 16 digits, I don’t know if this is a bug or something but if anyone knows what to do please tell me

lelofifo by Honored Guest
  • 1 replies
  • 0 kudos

Very weak haptics w/ Quest 3 + Pro Controllers + Quest Link

The controller vibration when using Pro controllers on Quest 3 over Link is so weak that it's almost imperceptible. I've tried:- Confirming that controller vibration is turned up in the Quest 3 settings- Re-pairing the controllers- Ensuring that the ...

Sluttty by Protege
  • 1 replies
  • 0 kudos

Gift Card is only a 16 digit code not 25

Dears,I purchased a gift car "meta quest gift card". after the purchase I received my activation code which consisted on solely 16 digits I tried using it but the app tells me the gc is 25 digits long??? Please Help.Thank you in advance.BR,Michael

M22141218 by Honored Guest
  • 3 replies
  • 1 kudos

Can’t subscribe to meta quest + service.

Hi just recently got my quest 3 but I can’t redeem the 6 month free trial of meta Quest +.Going to settings on my app and getting to the right page is fine. It’s only when I tap on “start 1 month trail”, it takes me to a blank page that says “unable ...

Tracking and controller problems

I’ve had my occulas for a year and a half and I’ve looked up evrey posible way for my occulas to stop saying “tracking lost” and my controllers vibrating each 3 seconds and I’m a little pressed

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest