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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta app doesn't recognise my email address to log in
My son accidentally logged out of his meta app account on his phone. He remains logged in on his meta quest 2 headset. We have tried logging back in but it says there does not appear to be an account with his email address. He has previously received...
Asgards Wrath 2 Bundled game when you already own it.
So I bought Asgards Wrath for my Quest 2 the day it came out.im now so into this game im going to get a Quest 3 to experience it in all its glory.therefore I will have 2 copies of the game. Am I able to gift one to someone? Or does the second copy ju...
Battery life streaming video
What's the approximate battery life if I'm streaming an 1080p video from my Plex (on my local NAS) from being fully charged?Everything is at default, no changes to refresh rate.. everything as it's configured out of the box. Audio at mid...What shoul...
Almost a whole month and no reply from support
On April 16th I opened a support ticket, and received the following message:Thank you for reaching out to Meta Store Support. Support case #06937474 has been created for you.I've never gotten a reply or any updates after that.Am I supposed to open a ...
Here we go again
So after an almost month long debacle of missteps taken by meta, finally received a replacement controller. Come to find out, a REFURBISHED controller. And to make matters worse, it was not functioning correctly out of the box. The controller would n...
Your computer does not meet the new minimum specifications banner message
OMG LOOOLLLL ! your computer does not meet the new minimum specifications ! Really ? llooolll I really think that to launch a quest 2, I have the minimum configuration! !!!!!!!!!!!!!! Intel I5 - 12600 k / 64 GO 5000 / ssd / 4700 ti 12go / Watercoolin...
Resolved! Oculus quest 2 on Quest Link disconnecting instantly
Hello people, I need help. I recently got a Quest 2 and I'm trying to connect it to my PC with the link cable. For some reason, Windows thinks the oculus is a phone, so it's automatically trying to import photos and videos from the headset, which int...
Resolved! Quest 2 v64 casting to computer is lagging
Updated Quest 2 to v64. When casting to a MacBook is lagging. If casting to iPhone via Oculus app works perfect. I am using the same network with no other users or devices. Tested with different routers, different MacBooks with different browser ( Ch...
Resolved! nintendo switch controllers?
so i'm trying to play cloud gaming using switch controllers wirelessly (two joy-cons together in a grip) on the meta quest 3, but if i try connecting them they dont go together. they just try to send input as if im using one controller sideways when ...
Resolved! Waiting almost 1 months for a replacement Quest 3
I pre-ordered the Quest 3 and got it day one. For some context, this is my third Quest, I also have two 2's, so I have a lot of experience with the product and their aupport. I have never had major problems that weren't quickly rectified by support u...
No audio from downloaded content
I have had no issues with audio until last night. Downloaded content from my laptop and added it to movies. Been doing this for 2 weeks no issues. All of a sudden I can't get any audio from. Big screen or just opening the file. Watching a movie last ...
Bought a Quest 3 and connected with my Facebook account, but lost all games I had on the Quest 2
Hi!I reviewed the Quest 2 a while ago and got a few codes + bought a few of my own and had a nice little library going of must-play titles (BeatSaber, Pistol Whip, Vader Immortal etc). But now I bought a Quest 3 and logged in with my Facebook account...
Resolved! Cannot receive confirmation code
Hello,I am very frustrated of meta support but I'm not giving up.Here is my context :I logged out of my account, I forgot my password so I tried to ask a confirmation code to be sent to my email but I don't receive it. I started dealing with Meta hel...
Payed twice for pre-oder
I pre-ordered fnaf help wanted 2 on December 12 of 2023 and I just got a notification that I payed for it now, even though I already payed for it on said previous date! WHAT THE HELL!?!? Why was I charged again!? And I have proof! I actually have the...
can't add another account to quest 3
my dad recently got a quest 3 and i had a quest 2 but it broke and i saw the option to add another account so i tried to add my account but it is stuck on the screen that says i need to go to auth.meta.com/device and finish the setup there but when i...
Refurbished Quest 2 will not connect to the mobile app, prompted to contact support
Hello, I just got a refurbished headset today as my last headset's charging port melted due to the charger overheating. I was able to get to the point in setup where it prompts you to use the meta app to pair your headset so I followed the directions...
Resolved! Has anyone else had this issue?
The side piece that holds the strap appears to be cracking on the quest 2. mine has just broke apart. Who let this go through Quality Control? Anyway has anyone else experienced the quest 2 being written off as "unusable" due to the poor design that ...
Update - Child's Date of Birth
Hi AllTrying to update my child's DOB and the page states' There is a limit to how many times you can change your Birthday. Please contact us to request a birthday change'. I have contacted Meta support and been advised that they can't change the dat...
Hand Tracking is acting weird
For some reason, when I'm trying to use the hand tracking, it acts kind of weird and I don't know if it's something that's supposed to happen or not.When I'm trying to press buttons, it works fine. However, when I'm trying to do the pinching thing fr...
Meta Quest support suggestion - Great service until it wasn't
I was asked to share this with the Meta Quest support team. My Quest 3 facial interface lost adjustment on one side and needs to be replaced. The support rep I dealt with via WhatsApp was very polite and helpful. I provided all the requested informat...
Resolved! Problem with Casting on PC, the tooltip button and the microphone button disappeared
I have two quest 2, for each of my two children, but since this Friday, January 12, one of them began to have a strange problem when I use the casting on a PC with Chrome, they like to transmit their games and games to the family, but one of them cha...
how can i use hands with PC link?
Hi, i am trying to not use the controllers while playing pc flight sims or racing.however when the oculus connects to the PC link, i lose the ability to see my hands and select the app i want to run. I then have to find the controller to click and se...
Meta Quest Companion App Broken - can't connect to Headset Settings
It appears there is no possible way to connect my headset to the Meta Quest companion app and access Headset Settings. Please advise any possible viable solution...I can't enter developer mode, I can't cast, I can't reconnect a controller. I can only...
Missing Games
Hello, so I think I factory reset my oculus quest, and now all my games are gone. I just want to know if I can get them back!
Meta Horizon worlds
So I cannot seem to get Meta Horizon worlds on my Meta Quest 2. I checked my account status and it says I havent violated code of conduct but when I am able to find it in the store (it doesn't come up when searched for...I have to access it through '...
I get a no command screen when I'm trying to access the boot menu on Quest 2
I tried to reset factory my device. By entering the Boot Menu but I accidentally got too hasty with the buttons and as the boot was opened menu I pressed on the "exit the boot menu" option.Ever since then, every time I try to access the boot menu, I ...
Quest 3 controller not working in Horizon OS
Hi, my right controller stopped working in Horizon OS and I can control the headset only with left controller. When I launch any app/game, QuestLink, etc., I can use both controllers just fine. When I'm in OS, looking at the right controller and pres...
I can't enable developer mode for some reason.
I used the phone verification, I get no text. I use the credit card, it says there is a problem.
Why am I being asked for a credit card number to verify my age?
I am 14. I got banned because meta quest says I have been reported for being under 13. Now how do I prove that I'm 14? I don't have any ID. So their solution is a credit card. Sounds like a scam to me.
