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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Missing Email

I recently was logged out on my meta account on my phone and my Vr Headset, I am unaware of the email my account was made under so I am unable to log back in.

Resolved! "My computer does not meet the minimum requirements" / AMD XFX RX 6700 XT / Quest 2

How to get rid of 'your PC doesn't meet recommended spec' message on my Quest 2 (Headset and Link Home)? 樂On Oculus Software V29.My Graphics Card (AMD XFX RX 6700 XT) is on the Whitelist: Oculus Link-KompatibilitätI've deleted all the Oculus Files in...

Deleted account help

Hi instagram team I’ve tried appealing plenty of times, but i need a report number. when my account got banned I never got an email. I got banned because my friend logged into her account on my phone and her account got banned, and for some reason so...

exclaimation mark on my quest 3 chat, keep restarting on my quest and meta horizon app, please help

V76 killed pop one

My headset got stuck on V 76. It bricked and I had to reset it. I got it back up. But now it’s got 76 installed on it which I didn’t actually want. Now I can’t play pop because I can’t log into the server anymore. Any suggestions?

My quest was stolen, is it possible to block?

My Oculus Quest was stolen today, is it possible to block it, like mobile phone? Or maybe track it?I see in my facebook account my logins attempts with oculus quest, but now i am changing my passwords and add second factor.This is enough to track it ...

Batman Arkham Shadow: Stuck at Point of No Return

I'm stuck at the point of no return in Batman Arkham Shadow. After tearing down the statue in the Batcave and blowing up the wall, instead of reveling a tunnel I only see open space. There is only the moon in the background, but no where to go. First...

Weird dead zone for grab/grip button

So I have a Quest pro, with 2 pairs of controllers (initially bought one as an upgrade for my Quest 2).Recently, following last update, while using Steam VR (through Steam Link, Virtual Desktop, Air Link, ALVR, ...) I noted weird dead zones where gra...

Population One not loading

Hi. Tried to get onto Pop One today & it will not load. I have tried uninstalling/reinstalling, checking for updates etc but had no joy. Can you assist please?

I have blocked account

When i create different account in meta horizon within 1 minute my acount is blockade,i do nothing i'm create information and next i have email my account is blockade,and i have in account verificed my selfie.I have photo selfie nad a have error:fail...

My instagram account hacked with email changed

Hello, my instagram account that used to be linked to this email was hacked. The hacker changed the password, created a secondary verification, and changed the email to (osoriawisdorm@yanemail.com). This is the hacker's email.I would like to either r...

Setting up Meta Quast 2 in High School

I'm in the process of setting up a pilot for a few META Quest 2 devices in our high school. I've been scouring the forums to better understand the safest way to do this and I've arrived at the following: 1\ Create a META account connected to our 'Lea...

Probleme de conexion

Bonjour,Je rencontre un problème pour me connecter à mon casque Oculus : il me demande une adresse mail que je ne possède pas.Serait-il possible que l’assistance Meta me contacte pour m’aider à résoudre ce souci ?Merci d’avance,Cordialement,

When will the Gen AI Geatures release for eu?

The GEN AI stuff is awesome. I am looking forward to type script via AI in the desktop editor and create 3d models. Honstely can't wait to use it but the fact that it isnt available in EU is quite frustrating. Are there any informations when it will ...

mirroring my MQ3 to my roku

can i cast on to a roku withouta chromecast?

Is there a way to pair without the app?

So, I was playing gorilla tag, and I threw my controller across the room, and the ring of the left controller broke off, which I later found out that the tracking sensors were inside of, I bought a new controller and couldn’t pair it, then, my dad di...

My quest 2 and account

Basically a while back I broke my left quest 2 controller. Out of distress i factory reset it and now I can't set it up because I can't connect a new one that made me lose my oculus account, again

Facebook Account Disabled! Help!

Hey Guys, I recently joined Facebook because I wanted to joint a few groups in my area.I joined a few lost and found pets groups for my area because I lost my cat two days ago. I tried to post details of my lost cat on group pages but I ended up havi...

How To Fix Instagram Ad Account Restricted , Instagram Facebook Ads Account Disabled

Why is my account restricted? I have never run any ads with this account. Why can't I link my Facebook Page to this Instagram account?

meta account

i stopped using my oculus for a while and when i got back it told me to log in again but when i tried to i couldnt because it said the password was incorrect and we couldnt reset it because i wasnt getting any emails to reset my password. i now have ...

Request to Transfer Ownership of Business Assets from Deleted Facebook Account

Hello Meta Support, I’m reaching out for assistance regarding my Facebook Page “Minhaj Jicks.” The page was created in 2021 using my old Facebook account, which I had set up back in 2012. After creating the page, I added my new Facebook account as an...

Vr

I need help setting mine up and it's a s3

2FA code

Hi, I lost the 2FA number for my Meta account. I have the headset, I have the account details, I just need you to remove the 2FA or give me a way to access it. I don't want to lose all my games and data, please help me.

Código de 2FA

Oi, perdi o número do 2FA da minha conta da Meta. Tenho o headset, tenho os dados da conta, só preciso que removam o 2FA ou me deem uma forma de acessar. Não quero perder todos os jogos e dados, por favor me ajudem.

Specialised support team

Hello having an issue with a return where I sent more than I should have .the items been replaced though it’s only the headset that’s being returned and not the rest .Has any one experienced a similar issue .ive raised this through customer support a...

Quest 3 USB 3.2 2x2 Not Detecting But Charging

Can not get Oculus app to detect Quest 3 when connected via a USB 3.2 2x2 C port. It will charge however. I have verified this cable works by connecting my phone to the computer using the same cable and port and it will charge and allow data transfer...

Quest 2 picks up then drops WiFi constantly

I’ve had my Quest 2 for a year and a half. I’ve had the same WiFi provider for longer. My T-Mobile WiFi works great. Zero problems with any device including the Quest, until this last time I tried to use it. It connects to the WiFi, then within a cou...

Resolved! Hacked Instagram Account – Phishing Link Involved, ID Submitted, Still Awaiting Recovery

Hi Meta Support,My Instagram account @bridge.collette was recently hacked through a phishing link. The hacker also created a fake account using my photo and name (@brid.gecollette). I was able to gain access to that fake account and secure it, but I’...

Facebook support

My business Facebook account got permanently disabled for violating their guidelines. I post everything for the business on Instagram, Facebook and TikTok. I have not received anything on the Instagram account that says my content is violating the gu...

Resolved! Quest 3 won't load games

I have the Meta quest 3, I haven't had it very long and it's having issues. It's not wanting to load games. The main ones it won't load are Pavlov and ghosts of Tabor. Pavlov will load then go black screen and nothing else. Ghost of Tabor will have t...