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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 67324 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My headset Won't turn on

My Quest 2 has been charging for days and I've checked the outlet and charger both work, and every time I hold the power button the meta logo shows up for half a second then the screen goes black. I don't know what to do because I cant connect to it ...

DankkPl by Honored Guest
  • 286 Views
  • 2 replies
  • 0 kudos

Meta basically stole my money. They should be ashamed.

Buckle up, this is a long one.Last Christmas (Dec 2022) I purchased two Quest 2 headsets during a holiday bundle deal, where each head set came with Beat Saber and Resident Evil 4 included with purchase. Seemed like a good deal! I called support (yes...

Sunrize22 by Honored Guest
  • 384 Views
  • 0 replies
  • 2 kudos

Asgard's wrath stuttering?

So I recently decided to actually get through Asgard's Wrath with the second one coming real soon. problem is it stutters so bad as to be unplayable. I made sure nothing else is running. I have tried the physx fix I found on redit to make sure it is ...

Verify age on 14 year olds account

Hello all, Last Christmas (2022), we purchased an Meta Quest 2 for my kiddo. She was 13 at the time. I set up an account, then made a teen account for her under mine. For over a year she has been playing on this thing. Purchased a couple of games and...

Unable to open a url in oculus quest 2 browser

I have tried this URL of an x-ray image it opens on all my devices but quest 2 browser wont open and shows error of internet blocked , this is the URL :- http://122.176.21.59:9000/ftp/report_id--140--newfile.jpg

95Animesh by Honored Guest
  • 1267 Views
  • 8 replies
  • 0 kudos

Restoring apps back after factory reset

Hello anyone that can help me I did a factory reset on my oculus quest how do I restore all the apps after the factory reset can anyone answer this question thank you.I couldn’t pair my right controller and that was the only way to pair it again but ...

Valter071 by Honored Guest
  • 2895 Views
  • 12 replies
  • 0 kudos

Meta Quest 3 artifacts, lines, glow on right eye

Hi all, I recently purchased a Meta Quest 3 in the US while on vacation. I am from Argentina. I tested it while I was in the US and it seemed to work fine. Back home, initially, it seemed OK as well, but I noticed that often, certain artifacts would ...

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UnderDC by Explorer
  • 1031 Views
  • 1 replies
  • 0 kudos

Resolved! Prime Video VR app not playing videos on Quest 2

I have just received my Quest 2 and have have been setting up the apps I have on the original Quest. Although I loaded the Prime Video VR app and signed in, videos will not play. I receive the following message:"Error loading informationWe encountere...

Anonymous by Not applicable
  • 17678 Views
  • 17 replies
  • 5 kudos

No email to redeem code for a gifted game

I am upset and my son has been waiting patiently for The Walking Dead Saints and Sinners Chapter 2 Redemption game that I gifted him through the meta app. It has been a week and no email to redeem the code. Meta support keeps sending me emails asking...

Clhar153 by Honored Guest
  • 1062 Views
  • 8 replies
  • 0 kudos

How to add an existing Childs account to Parent account

My child got the VR headset for Christmas, he set himself up an account and all was well. Now he has to verify his age, he did what most kids would do put in a fake age, so I went it his account and corrected it because he later told me his account n...

Injured patient

Is there someway to configure the oculus for you lying flat on your back recovering from the spinal entry?

This replacement process is crazy - Empty box

I started the return process about 8 days ago ok I've only had my oculus about 2 months now but I've only been able to play about 4hrs due to work oh and it tearing up showing me the lil green android guy and not coming on. Anyways the replacement wa...

Error in loading a code to update account info

So it currently says Update account info by april 21, And when i select ''Get code,'' it says error, But i have no idea what to update, ive looked all over oculus app, It doesnt say i need to update anything on there. Im extremely confused

Control issues for quest 2

Has anyone ever had an issue with there controllers not waking up? I have put 2 new batteries in and it still will not wake up. I cannot do anything with my quest and can't shut any apps down either.

Haddix6 by Honored Guest
  • 823 Views
  • 10 replies
  • 0 kudos

First encounters doesn't handle multiple rooms well

I've scanned my entire home as a big playspace, yet first encounters doesn't seem to properly destroy walls. Whenever I shoot at my nearest wall (but the room down the hall also has a wall facing that direction) the broken hole in the wall will be pl...

TheCone by Honored Guest
  • 525 Views
  • 2 replies
  • 0 kudos

Resolved! Beat saber unable to buy music packs

Greetings i am unable to buy music packs in beat saber. I can purchase other games fine but once inside beat saber whenever i click purchase music pack i get a "something went wrong try again error"

r2d20 by Explorer
  • 1528 Views
  • 12 replies
  • 0 kudos

Poor quality controllers

Will the quest 3 units have better controllers? My family has went through controllers 3 times (left is 3 times, right is 2 times). It's very frustrating and expensive. I would've been more interested in the quest 3 but now I am skeptical. I bought a...

Resolved! Yodel keep sending my replacement controller back to Meta

Got my Quest 3 at christmas and was having fun but then the right controller stopped working properly, was not able to use it in the menus. Okay no problem I will send it back to Meta.Send it back and there was a nice quick turnaround, Meta had sent ...

elsk by Honored Guest
  • 618 Views
  • 4 replies
  • 0 kudos

quest 2 link menu

so this has happened till now so I have no clue on what to do and hoping one of you lovely people can help me The problem: the quest 2 link men for PCVR keyboard is not working same thing with the desktop controller mouse thing is not working as you ...

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OTWDoctor by Honored Guest
  • 383 Views
  • 2 replies
  • 0 kudos

Quest 3 Charging Cradle LED not lighting

I am looking for some assistance. Yesterday i have set up a brand new Quest 3 and all has gone well except one point. On the charging cradle the right controller LED does not seem to light up. I have properly inserted the re-chargeable battery that c...

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Can Find My Quest In Horizon Worlds

Hello I Can’t Find My Quest To Complete In Horizon Worlds Because They’re Not There. This Has Been Going On For Quite Some Time & I Wanna Know The Problem?

Ru_Kidd by Honored Guest
  • 868 Views
  • 5 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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