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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Я не могу войти в свой мета-аккаунт в течение 3 дней!
Good afternoon I can’t log into my Meta account for three days now from a MacBook from any browser because they write to me that too many codes were sent to the phone, but I’m trying to log in a day later. always the same answer. I logged into my acc...
LET ME DISABLE GAME CONTROLLER ON THE META LINK. I WANT TO USE MY CONTROLLER TO PLAY GAMES ON MY PC.
Why is there no option for me to disable the game controller for the meta link? I want to play games on my pc while using the my game controller, but the game controller overlaps and controls both Meta Link and my game. I played my game for a good da...
Meta Quest 3 - cannot display left or right menus
I did several reboots of my Meta Quest 3, including a full reset. But I cannot get the left or right menu to appear. That has been true ever since I received the Meta Quest 3 as a gift. How can I fix it? Thank you.
Resolved! Reinstalling games/ reinstall
Hello! I want to change the account that I am in to my other account, would the games I got with the oculus like the games ( batman) on oculus quest 3s that came free with it, can I still redownload it or do I have to pay for it? thank you
Air link specs
I have an Asus Rog Strix G614JV-AS74, and it says that my computer doesn't meet the updated minimum requirements. Help please!!
Quest2 battery gets hot,
I was playing project wingman trough steamVR and while most of the reading looked ok (I was using OVR metrics to monitor things) my battery reached temperature of 45C which from what i understood its borderline on the danger zone. just for the sake o...
2FA on broken phone
So, my old phone died and now I can't connect to my Meta account. Every time it asks me the code from the 2fa app which I can't access. I am also unable to find a way to contact support.Is there a way to regain access to my account ? (This is a secon...
fanspins spiking to max at random for a few seconds after last update
Today I updated my quest to V71, and now seemenly at random, the internal fan goes to max for a few seconds and then goes back to normal, and it happens every 5 to 10 minutes. what can I do to fix this, is there a way to roll back to another update?
Human fall flat purchased as pre order
I have purchased this as a pre order this morning but it hasn't downloaded when it came out at 5pm on to my vr can anyone advise?
Resolved! Quest 3 - No Display in Right Eye
Received the quest 3 last night and immediately noticed odd streaks in the right eye on brightly lit objects in the display, didn't think much of it and proceeded to use the headset for the entirety of Christmas Day. Now, the right eye shows that it ...
Pairing issue with Quest Pro and replacement Pro Controller
I'm struggling to connect my right quest pro controller to my Quest pro headset. The one I'm trying to connect is a replacement one bought from the official store and I got it paired up and working since I bought it in May with no problems. Last nigh...
V71 - Can't hide apps
I've got a Quest 3 and have had it since launch and don't seem to have the hide apps option. I've read new features are rolled out gradually but this one came out in June (I think) so it's been a while. Is there any way to get this feature enabled?
Issue with Configuring and Updating VUZE 3D 360 Camera
Hello everyone, I'm experiencing several issues with my VUZE 3D 360 camera, and I’m reaching out to this community hoping someone might be able to help. Problems Encountered: Incompatible Firmware: When I connect the camera to the Android app "Vuze C...
Resolved! Issue purchasing Meta Plus Month Subscription
I am having issues enrolling in the 3 month free trial after purchasing my Meta Quest 3 today it is not responding to my credit/debit card info and I tried linking it to my PayPal and it is refusing to enroll me so I am unable to start my gaming jour...
Quest 2 will not connect to Quest Link
@MetaQuestSupport Please help. I cannot connect my Meta Quest 2 to Quest Link. I get stuck on the "Finding PC" page. Please see the attached screenshot. I turned off Airlink and I am using a USB-C to USB 3.0 cable. Although Airlink doesn't work eithe...
Zero Calibre Multiplayer Connection issue
Hello, can anyone help me. I've tried everything. On both zero calibre reloaded and zero calibre 2, if i tried to open squad missions, the server times out every time and says to check UDP 7777-7779I've opened those ports on firewall but no change .I...
change my username
I really want to change it cause i made a mistake and it takes 6 months.. Who can i talk to about changing it faster, all i find is predetermined help center solutions and its not really helping. Is there a person i can talk to about changing it, i d...
Can’t make a boundary
I have been using the floor adjust meant in setting quite a bit trying to find a good height that suits me but now I have little blackouts I’m on my be for only a second but it’s stops my game and there frequent and it gets quite annoying. When I pre...
Restriction Problem
Hi everyone, I’m facing a serious issue with my old Meta Business portfolio, which contains a Facebook page. Unfortunately, this portfolio has been restricted for reasons I’m not aware of. I need to transfer the page to a different portfolio, but I c...
Verification request
Hi I've had an e mail requesting me to verify my meta account by the 6th November. If I don't it's going to be suspended. I've tried all ways but can't get it sorted. My daughter said she initially saw the message which said I could verify via a bank...
I can't purchase game "I am Cat"
I tried on laptop, on phone, and I still can't buy the app "I am Cat". I cleared cookies. Please help.
Resolved! I cannot log in to my account
Hello, this is @Bloonkyyyy In ALT account because i cannot log in to my Main account no matter what What i do. I got logged out from my account 4 days ago when i would not to log in to my facebook account on my Quest Link(rift app) Then i unlinked my...
Quest Pro Tracking Lost whenever it tries to turn on face or eye tracking
Starting out of the blue two days ago, my Quest Pro kept getting 'tracking lost' errors over and over in a loop after having no issues up to that point. This happens anytime the headset attempts to start either face or eye tracking. For example in th...
Quest Cash
So i wanna buy this music bundle on beat saber but i have my dads card on my headset but problem is i dont know if it will take money out of my dads bank. Will it or will it not take money out of the bank
Quest pro controller
So my quest pro left controller lost tracking do I disconnected and now it won't connect. It was flashing white and purple i understand that this is a update however its been 3 weeks now and still the same i contacted meta for support and they took m...
"Your headset was disconnected" on mobile app rift cv1
Im trying to turn on developer mode but i keep on getting this error message, i tried uninstalling the app and redownloading it, didn't work, and all of my cables are connected.
Can't unpin apps and limited to 5 pinned apps
Hello, I ran into this very annoying issue where I'm not able to unpin those 3 apps from the toolbar (store, people and feed) which wouldn't be so annoying if I was able to put more than 5 pinned apps (actually 2 because I already have 3 useless unpi...
Headset lost tracking
I have had this Headset for only 17 days and everything was going great until an hour ago. I had to attend some personal business and decided to save my battery power by turning off the headset. I come back, turned it on and started getting "lost tra...
Cannot install Meta Quest Remote Desktop
When I run the Meta Quest Remote Desktop setup.msi, the installation window appears and loads up to 80%, then it pauses for a moment, only to have the progress bar reset to zero. I am using laptop ASUS TUF Dash F15 11th Gen Intel(R) Core(TM) i7-11370...
Resolved! Suspended Facebook link to suspended IG hacker
Hi FB Team, My facebook account was suspended cause the hacker link his IG account that was suspended or disable please help Meta Quest please help
