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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Accessing downloads from Oculus Quest 2

Hi everyone,I’m very new to the oculus quest (I’m actually using it as a part of a study). I’m having issues accessing downloads I got from the browser on oculus quest. They won’t open up and I need that information. I was hoping I could access it fr...

Invalid zip

When trying to add my card to the oculus it says the zip code is invalid. I tried several times with the correct zip code it was never invalid and it said I tried to many times and to try again later. It’s been an hour & it still won’t let me try aga...

Threading not available on Oculus Quest 2?

Hi guys!The weather is so nice in Korea today!I'm currently using Unity 2020.3.17f1 to create UDP network content for my Oculus Quest 2.In this project, we want to use the multi-threading feature of the Oculus Quest 2 for network communication.I chec...

Resolved! Quest 2 tracking and updating issue

Each time I start it since plugging it in and updating, it says tracking lost (even when in optimal conditions where it has previously worked no issue since I got it). It tracks for a few seconds then glitches out and says tracking lost again. Furthe...

Vartexy by Level 2
  • 3 replies
  • 0 kudos

horzont worlds (Meta) profil törlése

Üdvözlettel. Örülnék, ha valaki tudna segíteni, hogy lehet törölni a profilomat, mert ki akartam próbálni, de sajnos nem állnak rendelkezésre a megfelelő eszközeim, lehetőségem, csak kiváncsi voltam. Előre is köszönöm  Csaba

Anonymous by Not applicable
  • 1 replies
  • 0 kudos


So I just purchased a 3rd oculus for my household. I read that you can app share on 2 additional devices. When I tried it does not allow you to share on more than one additional device. Oculus support now says I need to purchase all of the games that...

My 7th quest

Is their anyone that has a bit more then technical experience with these quests that can help me understand why mine just stop working? Im on my 6th 64g rma. I played beatsaber on it last night for around 2 hours. No issues, everything was fine. Toda...

corry by Level 3
  • 0 replies
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Air Link issue

Hello, I try to connect my Oculus Quest 2 to my computer with a link but I can't do it. The Air Link setting is Enable in the headset, but I don't have this setting in the Oculus app in my computer. (Picture 1).In addition to this, the Oculus app det...

Picture 1 Oculus Quest 2 .png Picture 2 Oculus Quest 2 .png Picture 4 Oculus Quest 2 .png


WHen i am trying to airlink my QUest 2 i cant i loads and loads looking for a PC i have the same Wifi as the quest but i wont still load then i read that i had PTC on but when i looked it said it was full so i couldn't open it. I dont now what to do ...

Left controller not working

My left controller on my oculus 2 does not work. We have tried all the trouble shooting steps such as changing batteries, resetting ect. I have tried to purchase a new left controller but it is on back order. My family is sad that we still can’t play...

Can't Verify Developers Mode

Hello all,I have an Oculus Quest and i need to switch developers mode on. When i try to do this i have to verify my oculus developers account to proceed by providing either a payment method and/or phone number to help establish my identity.i don't wa...

V-RAF by Level 2
  • 2 replies
  • 0 kudos

Trouble casting and connecting phone to oculus

When trying to alter the developer setting I found I couldn’t connect my phone which led me to try and cast to my phone out of curiosity. The entire time it says not found. My quest 2 and phone are on the same Wi-Fi.

Cant merge occulus and correct facebook account

Trying to merge this oculus account with a facebook account through the app. When asked about the facebook account I pressed on continue as, which is my own facebook account, the problem is im trying to do it for my dad. Have'nt merged them yet, but ...

turh67 by Level 2
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Resolved! How to access apps on Headset when in PC Link

Hi everyone,Sorry for being dumb - I'm sure these two questions will sound inane, but here goes...1) When I connect my Quest 2 headset to my PC with the link cable and get the oculus's virtual Dashboard - I can't see a way to access the apps that are...

Doc_Gee by Level 2
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Oculus Hardware Error !

Hello Everybody,Here is my problem, I having a issue with the setting of the rift.I have already send my ticket to the support.I would like to say that it worked great before.I have try several things :- Plug and Unplug USB port ( I tried several mix...

Headset sensor check - Sensor cant track headset

Hi support,hoping there is some simple fix.I have roughly a 10 year old motherboard with USB2. I had an Oculus Rift previously and worked without issue. I now have an Oculus Rift S. When running the initial setup, both the USB and headset was not bei...

Gorilla Tag sound bug

I have lost the sound in gorilla tag. I can hear the music and foot steps, but I can't hear the other players. I have ALL CHAT selected. Ive checked that my mic works in other games. So frustrating as it did work OK originally. Anyone got a solution ...

Quest no longer working with Oculus Link

Hi, up until yesterday, Quest 2 was working fine on my PC with link. I have been playing Lone Echo 2 without issue, but yesterday, when loading the Oculus software, I get a red bar that says oculus isn't compatible with this system's hardware.I conta...

Link cabel not working anymore

Bought quest 2 headset almost a year ago, and bought the official cable as well. Worked fine, until today. The headset connects to the phone app no problem, and when I plug the cable in it's charging. I tried connecting it to my laptop as well, same ...


I purchased fnaf game for my sons oculus, the money has come out of my account, but the game says install failed.

account change

When I went to create the account in the eyewear application of my nogtebook the last digit was different from the account I believe in the headset. I've tried to change it to stay the same and I've also uninstalled and reinstalled the app but I can'...

1paulo1 by Level 2
  • 1 replies
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