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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3348 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

ocules quest 2 connects to pc but doesnt connect to app

so basiscly my ocules quest 2 connects to my pc, i can enter all the files and stuff view it edit it and etc... but the app somehow doesnt detect it.. it tried all teh steps i found online but nothing works, can anyone help me??? specs: intelcore i3 ...

Can't see friend online

I have a quest 2 and after the recent update i can't see him online if i go to his profile it always stands as offline although i know he is online. He can also not see me online

Ojan007 by Honored Guest
  • 2249 Views
  • 5 replies
  • 0 kudos

Quest 2 Black Screen

  My Oculus Has a black screen after about months not playing it. I’ve Tried to Hold down the power button and the volume. Factory Reset, Reboot,ETC. Someone PLEASE help me fix my oculus.

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Purchasing error

Quick question for anyone that can help I bought a game and when I entered the pin to complete purchase, it didnt let me enter it all and jumped to a different screen- my problem is the game is saying I’ve purchased it, but i just get a blue loading...

Resolved! Pressing Oculus button makes UI turn off???

Sometimes when I am in the oculus menu and press the oculus button for whatever reason the whole UI disappears. I can still see my avatar and use hand tracking and even bring up the Quick menu but the whole oculus menu and the home environment is jus...

Controller Tracking in Beat Saber

Sometimrs my controller or headset does not acknowledge when I hit boxes on Beat Saber. Thought I was doing something wrong. Did a factory reset and it worked GREAT after and until the next day, hour into playing, it started again. Usually right side...

Resolved! Oculus move data lost

Downgrading from the PTC firmware to the public build to troubleshoot, this triggered a factory reset and I have lost all my move history. Is there any way to get this back, I have 3 years worth of data on there? Thanks all

J40NYR by MVP
  • 346 Views
  • 6 replies
  • 0 kudos

Screen not centered

Hi! My screen does not appear centered. It slightly to the left and perhaps a little bit up. I dont talk about the normal recenter function, i mean everything. When i start my Q2 up the meta symbol is not in the center and loading dots appear slightl...

DrNunquam by Honored Guest
  • 189 Views
  • 2 replies
  • 0 kudos

How to change what graphics card quest 2 uses for PCVR?

So my motherboard has onboard graphics but I have a 3060 that I use for all my graphics. The quest plugs into my motherboard via USB C so it's defaulting to use my onboard grapics, which is causing issues. Is there any way for me to make it so that m...

seiji9 by Honored Guest
  • 419 Views
  • 3 replies
  • 0 kudos

Suspened for 7 for no reason

Look I got banned for 2 days for no reason and its really annoying getting banned for 7 days which I just got a game which I didnt do anything i'm getting annoyed I swear i didnt do anything so can a staff help me please fix this situation because I ...

Brand new Quest 2 very hot

New Quest 2 issues - had trouble getting menu to stay, is glitchy. Sometimes just blank nothing on screen at all. Headset gets very hot within a few minutes of use. Is this normal or should I exchange?

Redhood9 by Honored Guest
  • 100 Views
  • 1 replies
  • 0 kudos

Developer mode

I'm on a android and I have watched a few videos and I do everything they have said and developer mode still is not there. Where is it on the meta app. Thxs

Left controller will not connect.

My left controller will not connect, the light Just continually flashes. I have manually unpaired and then paired it. I have left the battery out for thirty min. I have restarted the device and conducted a factory reset.

MEDKG by Honored Guest
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! quest 2 thumbstick wont detect thumb

i recently opened up my controller and removed the thumbstick as suggested by most videos, just pulling it off, to fix an issue i was having with drift. My drift went away, but now the thumbstick can't detect my thumb. I've tried unpairing the contro...

Quest store wishlist failing on Chrome on Windows

Some time in the last week it seems that the Quest store wishlist broke for me in the Chrome browser on Windows. I can login, but when I navigate to the wishlist page, the portion of the page that displays wishlist items is replaced by the error mess...

Mepper by Honored Guest
  • 489 Views
  • 10 replies
  • 0 kudos

Help with CV1

I'm currently using an old device and PC, and I'm aware that I need to upgrade to a new setup once I have enough funds. However, at the moment, I can't afford it, so I'm making do with the specs mentioned in this post. The issue I'm facing is that wh...

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Resolved! Can't login because of tfa

Every time I try to log in I have to go through tfa but I can't use my phone number or recovery code. I have had the account for about 2 years and I have no access to it (except for my quest 2) I would like to have an email or a notification sent to ...

foxoffay1 by Honored Guest
  • 491 Views
  • 8 replies
  • 0 kudos

Allow file access

I'm trying to allow file access to my quest but have run into various barriers. When plugged into my computer my quest is not showing up in File Explorer, I have looked for developer settings several times, but they're all obfuscated, so I tried sett...

Lasricat by Honored Guest
  • 164 Views
  • 2 replies
  • 0 kudos

Resolved! Meta Quest + Games on an Original Meta Quest

When I signed up for Meta Quest Plus, I understand that the games included will refuse to download and play on my Original Meta Quest headset. Would I not be able to purchase access to these games for that headset until the subscription was to expire...

Resolved! Quest 2 headset factory reset problems for a return

So im supposed factory reset my quest for a return replacement request but the thing is i cant. every time i try to connect my quest to charge my quest just decides to turn off and not charge even a bit so it stays on red so i cant factory reset for ...

controllers wont connect

hello im trying to connect my little sisters controllers to her head set they arent waking up ive went into the app connected them manually and still nothing i factory rest her head set and still nothing

Unable to see messages from oculus support

I have submitted a support ticket to oculus support, which I get responses from on my email, however I am unable to see the contents of the messages, simply seeing a prompt saying that my inquiry has been updated. I have also attempted to reach out t...

Where can I buy the official strap ?

Hello I made a mistake to follow some youtube tutorial about how to wash the dirty strap of the quest 2.I used hot water and soap for dishes. But after one minute or so, the strap was not fixed anymore on the plastic pad. (the ones used to attach the...

toshfox by Honored Guest
  • 104 Views
  • 0 replies
  • 0 kudos

Oculus link not working

When i turn on my oculus and try to open oculus link it wont let me because it says searching for pc even thou i have air link disabled(my pc cant connect to it) soembody plz help

Resolved! Purchased Bananas and did not receive them.

We purchased 1000 bananas on capuchin game and they’ve not come?? I’ve checked the app and it says they’re purchased and it’s come off my card but they’ve not been credited to the game balance

Resident Evil download

I’m having trouble downloading the full game. It only gets to 4.23GB then stalls. Sometimes even a shorter amount. I have 86GB available. tried:Restarting, diff Wi-Fi and turned off/on, system is up to date however when powering down it states before...

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