Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Need help & Advice on downloaded vr videos

I have been downloading vr videos to my pc then transfering them to my meta quest 3 for weeks trying to get them to work. Nothing I do works as every video i download and transfer all look like seriously degraded flat non vr videos and selecting vr m...

Meta Quest Link for Quest 2 isn't working for multiple games

I am unsure if this is a Blade & Sorcery bug or a coincidence.Since I have updated my B&S (Blade & Sorcery) to version 1.0.4, my Meta Quest Link system has been broken. Games like B&S, Bonelab, and Grill on Wheels have not worked. When launching the ...

OVR Error keeps causing random crashes within MSFS2020

Within the last couple weeks, attempting to use the latest builds of Quest link (with Beta Channel enabled) with the latest NVIDIA Drivers on a 4080 has resulted in random video crashing -What happens Entering VR mode, when these crashes occur, the s...

The headset suddenly stops tracking and then starts again after a moment.

Hi, I’m having an issue with my Meta Quest Pro controllers. Suddenly (probably after one of the updates) they started disconnecting like crazy. For example, I’ll be using the headset, and then suddenly the controllers stop tracking (first one control...

Resolved! Game cancels download at about 6Gb size

Hi, Im trying to download Red Matter 2 on my quest 3, at around 6ish Gb the download stops and I have to start over. This is a brand new headset, plenty of free space, I have restarted the headset several times, tried different connections, wifi, pho...

Meta quest pro controlers won’t charge

I just went through the troubleshooting process. There’s no damage in my controllers, no damage in the charger, I did a full reboot for both controllers. Everything the forums was telling me to do. What else can I try?

Resolved! Quest 2 stuck on pairing code screen

So i just got my quest 2 and went to pair it. I go on the app select quest 2 and it pairs to my headset, it says connected, but when i look into the headset it still shows the pairing code and screen. I cant get it to go anywhere else but that. I did...

Payments disabled - please help

Hello,My payments have been disabled and I've been unsuccessful to fix this issue through facebook support. Whenever I submit my case it gets denied within minutes and then I get ignored on my follow up messages. I believe I accidentally triggered a ...

Oculus Quest 2 is Stuck on black screen - possible solution

I have been consistently struggling with my oculus giving me a black screen when I try to turn it on and so far none of the forums have been very helpful. I thought my quest 2 was a lost cause until I started messing around with it, and I think I may...

questpro controller can't restore tracking after lost tracking after updating to v69

V69, the worst update ever. After I update to v69, I found my questpro controller can't restore tracking if it lost tracking for some reason. In the past, the controller would recovery tracking automatically within a few tens of seconds; but after up...

Quest 3 no sound via steam link

Hi, I’ve just got a quest 3 to play on steam and ordered a few games on steam ready to play , however I cannot get any sound out of the quest 3 when connected to steam , I have tried every thing I’ve found online and nothing works , is there a fix fo...

Kiosk Mode

We have headsets for student use available at the University. Until recently we were of the understanding that we could utilize Kiosk mode on the Quest 2. Now it appears this isn't correct unless you have an Oculus Business account and this is also g...

Resolved! WIFI connection problems with Quest 3 (certain hosts unreachable)

I just got my Quest 3 (updated to Version 69.0.0.576.352.641228209) and have been having trouble connecting with to my router (FritzBox! 7590) via WLAN. Initially I saw that some apps complained that they were in offline mode (e.g. Ragnarock, Immerse...

Quest 2 Boot looping

To whom it may concern, My quest 2 is boot looping just showing the blue meta symbol, I have factory reset the device, forced update via the meta website on pc with the side upload function. Fully charged the device and still won't turn on it has nev...

Resolved! I cant transfer files from Q2 to PC

So first of all I just want to say that my problem wouldn't exist if Meta would just allow us to sync videos over 1 GB to the mobile app.I recently recorded myself beating a game with a challenge involved. I didn't record it in multiple takes like I ...

Epic Roller Coaster Shooter Mode No Video

Epic roller coaster has been working fine in all modes- classic, racing and shooter. Went to use the other day and discovered that shooter mode won't show video on any coaster. Classic and racing work fine. But if I pick shooter and hit the start but...

account has to prove age

meta wont load whenever i use a payment method

Meta Quest Remote Desktop on Macbook Pro M2

Hi guys,I'm trying to install the Meta Quest Remote Desktop on my Macbook pro M2, but it seems to not work.There are incompatibilities for this software in this mac?Regards

Re: Option to Skip Controller Pairing on Meta Quest 2 & 3 Setup

OK I'm stuck and don't speak computer how am I supposed to pair my controller to my $300+ toy

Can't pair my Meta Quest 3 headset

I just was able to find the code on my headset to pair with my phone. Thanks for the assist! I still can't pair with PC as the headset is not listing it (Air Link), even though the headset is listed as an available device in Bluetooth settings on my ...

Gorilla tag won’t launch or load

gorilla tag won’t load. It shows the three dots black screen, and then goes back to the menu when I hit to launch has anyone had this problem I reset my device I’ve uninstalled and reinstalled. I’ve reset the device to factory reset and reloaded

NFL Pro Era Broken Rosters

I just bought defense on NFL PRO ERA and the rosters are now broken. J.J. Mccarthy is playing O-Line, Justin Jefferson is playing D-Line, and the quarterbacks on the other teams I have never heard of before! Please I need help.

Pairing meta quest 3 headset

I found that I have to pair my headset to my phone before it can connect to my PC. The issue I'm having is that my phone screen is expecting a 5-digit code but my headset shows a 6-digit code. What's the solution?

How long before using a new device can I delete an Email from my account?

Title says it all. Been googling answers for days and never got anywhere with trying to remove an email tied to my Meta/Facebook account.

Spring in grip button broken for my Quest 2 controllers.

The spring in the grip trigger of my left controller just stopped working. The button works but it does not spring back and I have to shake it back out. This already happend to my right controller once and I had to replace it. I don't wanna replace a...

Warranty Coverage

I let my friends come over about a week ago and long story short they ended up breaking both controllers. I was just wondering if these broken controllers would be covered in meta warranty or not.

Arizona Sunshine

Says my subscription is expired and I have to repurchase.

My boundry keeping moving while im playing

So whenver im playing something or just at the home, my boundry will just start shifting around and messing up tracking. Ive already tried: fixing lighting, having no reflective surfaces near me, clearing boundry history, reseting settings, and clean...

Quest 3 Lock State after work.meta account deleted

Hello MetaI tried out the work.meta.com trial period with a Quest 3. Not necessarily convinced, I proceeded to delete my account after a surprise billing requested and a technical impossibility to remove my Quest3 from the work admin. Finally, I rece...

Bug with immediate crash when starting meta quest link

On my PC, Meta Quest Link crashes as soon as I start it.After crashing, it automatically restarts and crashes again.I have tried uninstalling, restarting, but no improvement.