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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


I purchased fnaf game for my sons oculus, the money has come out of my account, but the game says install failed.

account change

When I went to create the account in the eyewear application of my nogtebook the last digit was different from the account I believe in the headset. I've tried to change it to stay the same and I've also uninstalled and reinstalled the app but I can'...

1paulo1 by Level 2
  • 1 replies
  • 0 kudos


I am very frusrared!!!. I love my oculus quest 2. But the past four days my account/profile will not load ,nor my games. WHAT DO I DO? please help. i dont wanna start over at all


The headset just keep saying the guardian isn’t working, we’ve rest rebooted and nothing works , unable to access anything


when I use my headset it says the internet is connected but when I go into a game it does not work the internet is just gone even though it says its connected someone help I'm pretty pissed

Error 1353048

I used this card a few weeks ago and it worked fine but for some reason it refuses to work with Oculus even though I have purchased a game with this EXACT CARD before, I know the card has a balance and I've tried making this purchase on 3 separate de...

hi new to this vr oculus 2

i getting a problem everytime i try to get install going onthe error is : unable to start processi tried in other pc and it worked..i have strong pc with 32 gb ram gtx 1660 super and i5 9600 k can someone tell me what can i do?? also tried to find si...

Bought oculus but won’t initial update

I bought a new oculus and everything went smooth until the updates it stays at 0%. No matter how long I wait or reset. nothing changes. Let it sit for 2 hours while charging and still no update. I thought it just be my oculus so I went to exchange it...

Windows 11 stutter link cable

Just a heads up that there's currently a bug (or issue) with oculus link and windows 11. It took me hours to find a solution, but one does exist. Hopefully if enough people have this problem then it can be patched quickly. On windows 11 21H2 stable, ...

Bizla by Level 4
  • 6 replies
  • 4 kudos

Remove quest 2 from my Occulus app

I had a rental pair of glasses connected to my own occulus account for a short while before I bought a pair of my own. How can I now remove the rentals from my list of devices in the occulus app?

Quest 2 visual glitches

Decided to boot up my quest after a while and I am greeted with this tried reinstalling using different cables but only seems to affect me when using oculus link

mute button

when playing poker with others in group, they cant hear my voice when mute button is off or on...

Storm.1 by Level 2
  • 1 replies
  • 0 kudos

Bug Report - Loss of Guardian while in Couch Mode

I was playing a PCVR game of Demeo using AirLink last night. Long game. During the game, only once, it lost the Guardian. Focus went away from Demeo running and I was force to re-apply the Guardian Zone. I did not have to re-draw it, just re-apply it...

USB C to USB 3.0 converter

I have this USB C to USB 3.0 converter and I was wondering if it would work with my Rift s? I dont have any USB 3.0's on my PC, just some USB 2.0's and a USB C. I have a displayport ofcourse. But I was just wondering if it would work? - Arian.

Oculus not charging

My Oculus quest2 is practically new. I’ve used it maybe 4 or 5 times. I’ve probably only used it 6 hours total since I got it 2 months ago. My Oculus will not charge. I’m using the original charger. I’ve plugged it in all over my house. Nothing works...

kjbiggs by Level 2
  • 1 replies
  • 0 kudos

Cant pair, code not shown in headset

App on iPad was paired And working with quest 2.didnt use for 8 months (no decent content). When fired up headset and app for daughter to show her friend rollercoaster, the iPad app is just blank with non working icons at bottom.deleted app and reins...

sprog1 by Level 2
  • 0 replies
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Verify Developers account

Hello all,I have an Oculus Quest and i need to switch developers mode on. When i try to do this i have to verify my oculus developers account to proceed by providing either a payment method and/or phone number to help establish my identity. i don't w...


When I start my quest 2 and get into home screen icheck my apps and there all gone... I can't browse or view the store and my internet is perfectly fine... I go to storage and it's the right we're it should be number wise but there are no application...

payment method problem

i know my case has been escalted but surely if this known problem by many people it would be solved and fixed i tried 4 cards and paypal got ticket raised , i get told by live chat dont keep chasing, well one of my card not been working for 5 months ...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

My Myst photos keep disappearing.

While playing Myst, I’ve been able to take screenshots and then view the photos in notifications so that I can look at them while still in the game. Twice now, when I’ve come back to the game, my notification photos are gone. I can still go to “shari...

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