Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
My daughter was using her Quest, logged into roblox vr and was told to provide info as to her age or her account would be suspended. She is 12 and is unable to provide a photo ID, her school does not even have those. I can provide her birth certifica...
we just got our Meta Quest 2 and we have purchased several games. Unfortunately, for some of the games were not able to get through the first screen. For the game, we can’t click the start button, for the snowball fighting game, we can’t click our bi...
I'm having some trouble with this thing for 2 days i've tried changing cables, changing the ports, going in to the BIOS, installing new drivers, using the ''USB tree'' , reading other posts to this problem, but nothing. I am using a USB-A to USB-C ca...
So, I have tried contacting Meta several times about this issue and I never get a response. A few months ago, I went to log into my oculus to play Compound VR. I noticed it was missing from my APP library. When I go to re download it, it is prompting...
Just got my son an Quest 2 for Christmas. Fat fingered his dob and tried to correct it. When I did, I was sent an email telling me I had to provide proof of id. Tried creating a new account and got the same email. What 13 year old has an id? What per...
So i got the meta quest 2 for my son for Christmas trying to set up the account and headset. i did most of the account i am pretty sure i was using the head set i set up the wifi n did the calibrations then it gave me a code to go to the computer and...
When using VR to watch a 2D movie on the web, the controller will not move, and there will be a small white dot in the middle of the quest2 screen. How do I set it up to cancel the white dot?
This happens seemingly at random, but most often when I'm starting up an application.First, the VR in the headset will stop working, followed by the PC taskbar on my failing to work, then my entire PC freezing, then getting stuck on a black screen.Th...
Bought 2 games in the store and tried to get a refund for them through the mobile app, wouldn't let me. have not played either for more than 2 hours and bought less than 14 days ago, why is it not letting me refund?
Hello, my son got the meta quest 2 for Christmas I set it up and put in his actual date of birth under my parental account. So now I can’t change it and he’s ordered a game I’ve been charged for a game he’s unable to play because it’s an 18. I’ve req...
I have an emailed confirmation receipt for the purchase of Beat Saber, but the game is not accessible on the Oculus 2. Please refund my purchase or help me access the game.
My little boy purchased rec room tokens without my consent. According to my email, he made multiple purchases of $21.89, $5.46, $10.94, and $54.74 that total $93.03. I would like to be reimbursed and you can remove the tokens, thank you!
So I'm having intermittent charging issues like alot of other people. Mine seems to charge better when it is turned off... however there's a switch in the Settings to "Turn on when detecting activity", so I switched that off. Then I just turn the hea...
Hi My meta quest 3 keeps displaying 'tracking lost'. When I try to continue without tracking, the message keeps popping up. I can't access a menu when I press the meta button. I've tried all the troubleshooting including reboot, but I'm getting nowhe...
I downloaded a $100 gift card on 12/25 and can’t find the balance or the ability to check the balance. I also had a game charge be taken from my bank account instead of from my gift card balance. Help
I’m having the exact same issue. However, when I go to submit a ticket to have an actual person help me there is no way to do that. It’s just questions on the types of products that having issues with and links to other articles. How do I actually ta...
Hello,I've been trying in vain to use my Quest 3 with Air Link...In a nutshell:I've tested Air Link with different routers, an Asus on 5GHz, an Asus Wi-Fi 6 access point (not 6GHz), and now with the Livebox 7 on Wi-Fi 6E (which is 6GHz), but I always...
Seriously... where is it?I ordered on the 18th and immediately received an email with UPS tracking number showing it would arrive on the 22nd. Before Christmas. As of today, no updates to shipping info, UPS had confined that no package had been recei...
Ever since I downloaded the freestyle update when it became available, I get a "no connection to server" message at the top of the screen above the menu. Is anyone else experiencing this issue? How do I fix it without uninstalling the game? I don't w...
Inside the Virtual Desktop App I have inadvertently curved my keyboard and am unable to restore it to its original postion. I see how to curve the screen, just not the keyboard.
Hello,Since the last firmware update of my Quest 3, when I connect my Quest 3 to my PC using Quest Link, when using the Quest 3, the guardian limit of a room next to mine is always displayed. Even when I start a PC VR game (Flight Simulator for exemp...
I just go the pro controllers and the right on has drift and I can't turn right in any games . They are connected to my quest 2
My old phone number is still attached to my meta account and I no longer have access to it. I am still logged in on my headset and my phone but I can't remove the phone number without having a code sent to me, even though I don't have access to the n...
the mobile app shows I have made a referral but also says no funds added despite meta having the promotion of $70 CAD per referral currently.
Hello, my meta quest 3 started with the tracking issue, there aren’t any light issues or reflective surfaces, let it sit for a little and came back and same issue. My controllers say paired on the app but are not showing in the screen, there’s been a...
Basically whenever I turned on the Meta Quest 3 It basically just booted off without any sound. Is there any any fix to this? I’m just getting really worried cause this has a three-year warranty
hello,I'm new to Quest and I dont understands how are the shops working.I bought 2-3 game on the website www.meta.com/fr-fr/experiencesWhen I opened the desktop app "Oculus", my library was empty !For some games, I needed to go to Desktop app > Store...
I tried to install bone works, I pressed install it said it was queued. After a bit of waiting and it not changing I decided to press it again and it then said, “Headset offline, this will install when the headset has connection” I’m not sure what to...
I can buy and gift my child individual songs in Beat Saber but not the pack so I don’t get the pack discount. Why?
I bought two Quest 3 headsets for my grandsons for Christmas and sent them my referral link so we all can get the referral credit. When they try to activate the link it won't let them. I spent over $1000 on these headsets!
