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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My Unity VR app stuck on loading... (3 dots)

Hi,After trying everything I am really frustrated because I got over all your documentation and got all the requirements but still the "empty project" (apk) with just 1 empty scene won't open on my headset. When opening the logs from the Oculus Devel...

V39 Login to sub account failed

After adding sub-accounts.Choose to switch sub-accounts, and in the bubble scene, a window keeps flashing. Cannot enter the system. A reboot is required to access the admin account.system can work.V39 only works in the administrator account.Before my...

D_Yan by Level 2
  • 0 replies
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Unable to purchase Puppet Fever for Quest 2

Both the Puppet Fever website and the Meta/Oculus website show that Puppet Fever is available for Quest 2; HOWEVER, Puppet Fever foes not show up in the Store on the Oculus Quest 2 headset, and on the Meta/Oculus website where Puppet Fever is listed,...

Analog stick part

Hi I need Analog stick spare part. Why You not selling this part ??? I dont want to buy new controller if i can dissasemling and replace this part ... I will try to buy analog stick from nintendo switch and replace inside parts, but question is ninte...

NO SOUND on RIFT? Replacement or can I fix?

Hi guys! my sons Rift (not rift s) stopped emitting sound. I double and triple checked cords, computer settings and all the usual. He may have damaged because a piece came off (put back together). Plays fine, everything works but sound. So it’s a hea...

Quest 2 doesn't turn back ON from sleep

HiMy Oculus Quest 2 doesn't turn back on from sleep, I have to restart it (sometime multiple times to make it work)issues I am facing after 23v update1. doesn't turn back on properly from sleep, the controllers don't work2. if it does, there is no tr...

Resolved! Sending in my Quest 2 256GB model need advice

Hey guys. I'm really paranoid about this. So the other day Oculus has sent me info on how to send in my Quest and they're paying for full amount for the Headset, both controllers etc. I'm supposed to be getting a full refurbished replacement apparent...

SsjSora by Level 5
  • 7 replies
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Quest2 Onward Multiplayer-NOT!-

Hi all, posting here in addition to Onward VR group since not sure whether this is a Quest2 issue or Onward: I’m not having any luck successfully creating a Multiuser Server in Onward App to multiplay with other Q2 users. The Onward game server setup...

oculus wont allow app sharing

Hey can someone help me. I recently got my new quest after my last one had to be returned because it was faulty. I had app sharing on it and didn't turn it off. I logged into my oculus account and removed the device without turning off app sharing be...

Infinite Installing

So yesterday I updated an app of mine and when it was done, it installed it, but when I checked to see if it did installed, it kept saying it's installing the update, I don't know what to do.

Broken controller

My left hand controller broke. I sent it to Oculus for repair/replacement. It is still under warranty. 3 months later Oculus has failed to live up to their part of the warranty. I was told they are I stock and they can’t sent it to me. No reason give...

bigpup0 by Level 2
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Sidequest games not installing but AppLabs Will

Hello, I am asking this so that I can get a better understanding. I am new to Quest2 and saw that there were some mediations games on Sidwquest after doing some digging before buying mine. Well, I bought was have successfully set everything up all th...

Darkt6 by Level 2
  • 6 replies
  • 0 kudos

Resolved! Trouble connecting via airlink Plz help

Good evening everyone.Just got my Quest 2 yesterday and have been setting it all up today.Hardware wise I've got:3060tii7 10700kTp-link Ax1800 4-Stream Dual Band Wi-fi 6 Router I had no issue connecting the headset to the 5gh internet currently not b...

Sorry this content isn't available right now

When I signed in under my Facebook account to cast on my computer it tells me that sorry this content is available right now and I can't access anything on Oculus website on my computer


I did the update on both my vrs and now i can't play games together between the two different accounts on the headsets it says we are on the same account

Has anyone solved the problem of not tracking space?

After the v38 update, this symptom of not being able to track the space itself occurred.Only intermittent screen popping occurs.(The video was recorded with the head constantly moving)It's not a mechanical problem, I had this issue right after the V3...


I was playing palov shack and my character moved randomly to the left and its not stopping its spreading to other games like mini golf gun raiders then vr chat , there is nothing wrong with the joystick its either the controller or the oculus i need ...

Linking my oculus to my phone app

I can not link my app to my oculus and that also means I can’t put my account . I have tried everything I already putted the linking code a lot of times, checked the version of the app and restart my phone, uninstall the app and nothing it just keeps...

My replacement quest still hasn't arrived

It's been almost 6 months since I've messaged Oculus support about my replacement issue. Every time I send an email they almost always reply with the same message "Our logistics team are already working on your case". Please do something about it.

oculus app on pc wont install because of "antivirus"

When i run OculusSetup.exe it comes up fine then i click get started then agree after that is says my antivirus has blocked it, I tried turning it off then i tried turning the fire wall off then i tried both but nothing is working iv'e reinstalled it...

Not connecting to my account

My oculus is not working because it won’t sign into my account. So I have no games or anything. Please help me fix this I need to get back to beat saber

Can`t connect to PC

Can I connect the Quest 2 to a PC without the Link software on my PC? I thought it would show up as a drive when I plugged it in but it doesn`t. My PC is too old to run the Link software and I would like to transfer some movie rips to the headset. I`...

markmgk by Level 2
  • 2 replies
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oculus go controller wont light up, so i can pair

put in new battery sever times. no light comes on the controller. headset boots up fine but says cant find controller. i unpaired it and tried to go throught the pairing process but cant get the light on the controller. please help

Oculus MRC blurry and Pixelated

I checked my internet speeds and it's very fast. I'm using OBS and I tried changing the bitrate of my video capture but it still looked blurry pixelated and terribe. Every youtube video I watched said the same thing but it didn't help. Is there any o...

lilbunn by Level 2
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Unlink Facebook Account from Quest 2

I can no longer log into Facebook and would like to unlink my account so that I can use my Oculus account on its own. Am I able to do this? Would I lose anything by doing this?

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