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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3794 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

8 Digit Code and I dont see friends

So I just got my Quest 2 and I made and account without using my facebook account and now I linked it but when I look at friends it tells me to go to a site called (www.meta.com/setup) and when I try to login with the 8 digit code it doesnt show up b...

Dr7yyy by Honored Guest
  • 82 Views
  • 2 replies
  • 0 kudos

Resolved! White horizontal stripe across screen while using link

Headset seems to work fine stand-alone. I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so. It doesn't feel like the headset is overheating. This doesn't show up o...

Panzer_mk2 by Honored Guest
  • 213518 Views
  • 1110 replies
  • 34 kudos

Facial Interface cracked (Meta Quest 2)

So I don’t think this is a stupid question but do the facial interfaces that come in the initial headset box break easily? Mines cracked and I’m just wondering. (it’s a meta quest 2 if that changes anything)  

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Pxzl by Explorer
  • 291 Views
  • 4 replies
  • 0 kudos

Gorilla Tag Stuck in vave

I have downloaded Gorilla Tag. When I open it I'm in a cave. I can see my hands but there are no instructions and no controls. I don't know what to do next as I can't move around the cave. I've tried uninstall and reinstall but just end in the same p...

heathjon by Honored Guest
  • 444 Views
  • 3 replies
  • 0 kudos

Gorilla Tag Mic Issue

So I have tried many ways to get my mic working in Gorilla Tag but nothing works. All Chat is on. All permissions are on. I have reset, reinstalled the game many times. Nothing seems to work. Anyone have a clue what is going on or how I can fix it?

VVESM4N by Honored Guest
  • 438 Views
  • 5 replies
  • 0 kudos

Resolved! Messenger problem !!!

Messenger problemSuddenly, Messenger stopped working. When trying to launch it, a message appears about the need for an update and a dead link that doesn't work. Of course, everything is up to date.

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Resolved! I lava you pack gorilla tag under 13

My son would like to get the I lava you pack but it says it’s not available to his age group. Is there any way I can purchase it and gift it to him?

Resolved! Rename device with Oculus Quest 2

Hi, we have purchased a big amount of Quest 2 for a client and would like to rename the devices as they appear all with the same name "Quest 2" when you want to stream one of them. Is there any way to rename them? Quest2-01 for example Thanks in adva...

Quest 2 overheat

Hi, my headset just came up with a warning to turn it off for a while due to overheating. can somebody please tell me everything about this, maybe if i'm safe, how long until i can play, and maybe link me to a q&a about it? thank you.

Resolved! Quest 2 controllers not working

Both of my controllers will constantly not be able to be tracked or have any buttons work. They are connected and have a full battery but still nothing works. I've also tried reseting my headset and I am not sure what to do because I have tried every...

Various Sudden Issues?

Out of nowhere I have started having SEVERAL issues with my Quest 3. I have not dropped it, exposed it to water, or otherwise damaged it. I have factory reset and updated.1. Flashing black and the homework as I start it up.2. Right controller won't s...

problem with internal storage

the viewer does not recognize 60gb of storage.I have 16.6 free, 17.83 using the system, 33.95 installed apps. That gives a total of 68.38 and it has 128GB.I'm missing 59.62.There is nothing in folders and files.

EL.VAKA by Honored Guest
  • 101 Views
  • 2 replies
  • 0 kudos

messenger

Messenger stopped working I did the update and it still would not launch then I uninstalled it but now I can't install it. the only way I can use Messenger now is through the browser and the features are limited. how can I reinstall messenger?

Resolved! Cannot connect to PCVR with my Quest 3.

I uninstalled everything and did a clean install. This is my first experience in VR.But unfortunately, I cannot connect PC VR via cable or airlink. In VR the 3 dots remain on the loading screen.Please help me 

Resolved! Oculus PC app dosent want to work

I hard reset my PC I have a 4090 and a core i9. The Oculus app worked fine today but when I reset my PC and installed it again it bugs out. For example, my rift doesn't want to display anything, my quest two doesn't display anything either when I go ...

Cv1- by Explorer
  • 119 Views
  • 1 replies
  • 0 kudos

I'm missing my cosmetic in gorilla tag

Hi I was on gorilla and I had about 4000 shiny rocks few weeks ago and I don't remember buying anything and I don't have any new cosmetics but i only have 60 or 600 i dont remember please help

Resolved! Bought game as gift. Son never received email for code.

Husband bought son a game. Child has still not received an email containing the 25 digit code.He never received the last email either from the last game that was purchased.We cannot request a refund because the recipient has to.Recipient can't reques...

ecachuh by Adventurer
  • 342 Views
  • 10 replies
  • 0 kudos

I cant hear people in vr downshot vr Oculus rift

When i play downshot vr i cant hear anyone but they can hear me but then when i press the oculus looking button on my right controller i can hear everyone i can only hear people when i go on the menu then when i exit the menu to the game i cant hear ...

My games are making me rebuy them

I bought project Demigod off of the oculus store and played it for a bit. My controllers were running out of battery so I charged them while my oculus was off but when I restarted my oculus it said I didn’t buy project demigod and now I have to rebuy...

Resolved! Mic muted meta horizons

  Hello my mic has been muted for 2 months on meta horizons due to a “violation” in trying to figure out how much longer my ban is cause everyone I get on it says it’s for 45 mins but it never goes away, it won’t let me unmute on my wrist or in setti...

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MetaOwner by Honored Guest
  • 137 Views
  • 4 replies
  • 0 kudos

Meta quest 3 stuck on "applying software update"

I just bought new Meta quest 3, and on the first time while going through normal activation process after I connected it to a WiFi it started to apply software update. It does that for a short while , saying " applying software update" and then resta...

churoboec by Honored Guest
  • 5636 Views
  • 11 replies
  • 2 kudos

Are new Quest Pro controllers supposed to look like this?

I just received a Quest Pro today from Amazon sold and shipped by Amazon and the box was in plastic with an intact pull tab. This is how both controllers looked right out of the box. Like they had some kind of residue on them. Each had a partial X sh...

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WestX64 by Protege
  • 1089 Views
  • 12 replies
  • 1 kudos

has rdna 3 been less problematic with quest link?

hi folks, i've been planning to make the switch to RDNA 3 (specifically the 7600) from my rtx 3050 and there's very limited information on how and/or if the performance has been improved or not. i specifically run my quest 2 with cable and obviously ...

fakrian1 by Honored Guest
  • 156 Views
  • 1 replies
  • 0 kudos

Quest 2 menu keeps popping in and out

What the title says. As soon as I start up my Quest and try to navigate the menu, it will drop out and come back after several seconds. Then do this over and over and over. I have tried power cycling and restarting my headset, and know that I am not ...

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