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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Adding a second profile quest 3
Hi, I’ve just bought a MQ3 and set it up using my details and all working fine. I am trying to add my 10 year old son to it as a second profile. I’ve setup up his meta account and the added it to the headset. However when I try and switch to his prof...
Resolved! Quest 2 games going on to the Quest 3s
I was just about to pre-order the Quest 3s but am wondering if my games from my quest 2 will just be able to download or will I have to buy them again?
Resolved! Change region on Horizon App - Error message
Hi. I need to change regions of my headset through the oculus app, because I travel a lot and cannot use hyperscape as it’s suddenly “not available in my region” I’ve looked through forums but I can’t believe that Meta requires written letters with r...
My Occulus is locked and nothing is working
Hi, I have my occulus 2 running till last month but now I’m getting the error I tried to have my CC added and verified but it gives me error and I uploaded my documents that provides my age proof like 5 times till now but no help so far. I want a sol...
VRChat error - Oculus Platform error during user proof check - Timeout during fetching DSAT
I keep getting this error message when I load into vrchat. “ oculus platform error during user proof check: Timeout during fetching DSAT“ I’ve tried everything resetting my headset, used my phone hotspot and I tried uninstalling and reinstalling! I n...
Instagram hacked! still no help
Hello team,Our Instagram account was hacked. The account's username and password was changed along with the culprit changing our bio, removing the pfp and posting strange selfies. We tried to recover the account, however all the methods at the link b...
Quest 3 cannot load spacial anchor data properly when it is not connected to the network.
Hello everyone, I have a question. The spatial anchors app I developed runs smoothly on v67 and previous versions of the system. Starting from v68 and v69, Quest 3 cannot load space data properly when it is not connected to the network. My project is...
Resolved! Possible solution for : "adding paypal problem"
hi, because of the Support "Help" i removed my paypal account and then tried to add it again, using the meta app.but i only got the same error message again and again: "Something went wrong. Paypal is not accessible" or something like that(i got the ...
Help! I keep getting denied access to Meta Ads! URGENT!
Hello! I have been a Facebook user since 2017 but never had any use for Meta Ads. Recently I self-published my first novel and ads on Facebook and Instagram are CRUCIAL to my business model. The problem is, for some reason I was locked out of Ads Man...
Resolved! No 'do not validate' under the certificate option (wifi)
Our college bring your own device network requires a 'do not validate' option to be set in the certificate area when connecting to the wifi. That option has disappeared from a coupe of our Quest 2 headsets. Is there a remedy to get it back?
Facebook unable to login with endless loop because of 2nd Factor authenticator
HiI had an issue with my Facebook password. I tried to reset it. The system sends me a new password to my email after I upload my ID photo. When I log in and change my password the system is asking me for my code from the Authenticator that seems to ...
Cannot get left controller to work on Quest 2
I have 12 setup in my classroom 11 work . 12th right controller works left controller - change batteries - take battery out for 1 minutes- but still does not work THanks
'Meta quest 2 headset' not pairing
qod willing whomever is reading this your health is well, as well as your friends and family, and you continue to prosper at the things you wish.That being said• recently i paid for two 'Meta Quest 2 headsets'•one 'Meta Quest 2 headset' has failed to...
Older Quest 2 Hand Tracking Issues
I'm a VR developer and I have multiple Quest2 and a Quest3. I noticed my that my older Quest 2 (256GB) cannot do hand tracking anymore although my newer Quest2 is working flawlessly. I'm not sure when it stopped working on the older headset. It's not...
Quest Pro Controllers only tracking in certain boundaries
Hello, First of all let me just say this is not my first rodeo going through issues with these pro controllers. I just recently got some new ones a few months ago and now they aren’t tracking properly. Well, they are only tracking properly in certain...
2 factor authentication code for child’s account not being sent by meta
Hi all I want is a 2factor authentication code sent to me for my child’s account. Meta says it is sending to my phone (I assume by text) but nothing ever arrives! The number is correct. Meta has moved my request to ‘accounts’ and despite 17 emails ba...
Ping is going skyrocket on Quest 2
Since today as soon as I turn on quest 2, the ping increases from 15 to 600 without any app being started. (Speedtest run on a pc). So I can no longer use quest 2 because everything slows down even streaming. If I turn off the device, everything goes...
Resolved! I dropped it on the floor
So today I dropped my headset when playing and it hit hard and it’s okay but it says 0 percent battery when I charge it and the battery won’t go up and I’m worried I broke the thing
Meta Pro Right Controller Not Working
My meta touch pro controller (right) is not working. I've factory reset my meta 3 headset, had the meta pro controllers charging, unplugged the charger, held the button on the controller down until the blue light started flashing, opened up the app a...
Any spare Oculus rift cv1 cable?
So my cv1 cable finally caved in, i would love to upgrade but im from argentina and a quest 3 goes over 1k and a quest 2 almost 1k, wich is insane. I went trough meta support and they confirmed the cable is dead but they said they dont have any units...
Family center managed account suddenly not workning
My son's account for playing Meta Quest 2 suddenly stopped working. When logging on it says that the account is for 13 year old's but that he is 12 or younger. He is younger. It has always worked and I have been able to manage the account in family c...
Resolved! V69 system, right controller pointer lost in virtual environment
In the virtual environment, the pointer on the right controller suddenly disappears. I can use the buttons on the controller and see the controller, but I cannot click any buttons on the system with the controller because the pointer in front of the ...
Resolved! Scam messages
I have received two messages from two different profiles asking me to be their sugar baby in the last month. It's an obvious scam. Do you know how I can report it? Is Meta doing anything about it? I thought Meta Quest messages were only available to ...
Meta Quest 2 -Battery Issues and Unable to Boot
Having an Issue with my Meta Quest 2 not Starting it shows a battery with a slatted line in the middle of the screen and will not charge no more. What can I do to get it back working?
Controllers & headset stuck on factory reset part.
Hello, My controllers aren’t turning on at all. I tried switching batteries and relairijg. In my Meta Quest app, both my controllers are grey indicating they aren’t on. I tried to factory reset my headset due to maybe a connection issue, but now im s...
Quest 3 is plugged in to my PC--No issues with the cable until this weekend
Using USB-C to my USB C and it has never had an issue until this weekend ???? The Quest keeps checking my WiFi cnnection BUT I am not with Wifi Is that why it is not using the QUEST link I use...A little confused as I have not had this issue before
Resolved! Quest 2 and rift s showing as available
Hi is just got a quest 2 second hand and it works perfectly, but in the app now that I connected a link cable it shows both my quest 2 and a rift s, as connected, I don't own a rift s. I know that quest used to be rift, I just need help figuring out ...
Oculus Rift S constantly black screening, with other monitors also black screening.
Just got my rift s and at some point during use, it will invariably black screen, with both of my other monitors also black screening. The computer continues playing sound, but does not register inputs from any sources. For some reason, Beat saber wi...
Resolved! Referred App keeps showing Invalid Link
I'm currently having a problem on any app referral links. It keeps showing me an Invalid Link page regardless of who send me a referral link. I've already tried unlinking my Meta account out of my Facebook account and have tried using private/incogni...
Quest 2 issue pairing and the support is usless
I cant pairing wt the horizon app after a factory reset. I try wt differents phones,make a hotspot only for the quest and phone,making a new accaount,try wt my old account,developer manager on pc and anything work. And the support team is uslees they...
