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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Home2-Win64-Shipping.exe is crashing

I just installed Oculus on a brand new computer running Windows 10. All of my games work fine, but when I try to access my home, I get the following error: Faulting application name: Home2-Win64-Shipping.exe, version:, time stamp: 0x60624fa2...

My Rift s will not download games

I have talked to support i have tried everything I know how. example: disabled antivirus software, ended all tasks and repaired the file for the oculus app, even deleting every trace of oculus in safe mode then rebooting pc and redownloading. I don't...

Resolved! cant do anything

when i click on my profile it shows nothing and says please try again later. Also all my games and apps are gone. This is the 2nd time this happenend.

Audio recording disrupted during Move Notifications

This didn't use to be an issue, but some time ago one of the Quest 2 updates changed things to where gameplay audio recording gets disrupted if a Move Notification is being displayed. I don't need / want the notification pop-up blacked out but don't ...

Wish Id never bought an Oculus

Bought an Oculus for my son for christmas 21 from Argos and I also took out an extra insurance to cover things like accidental damage (within 4 years) for the extra charge of £50.By mid Feb the left controller had stopped working so we sent it back t...

Worst customer service

I am beyond frustrated with the customer service within this company. I have been emailing for a month trying to get my sons controller replaced. This device broke after a few weeks of using it. There is no way to speak to anyone, email response is s...

venma by Level 2
  • 6 replies
  • 2 kudos

Can not login

I can’t login in my oculus account, because account wants my password, and I don’t remember it, when I tried login with Facebook, accounts asked for password, and when I tried to reset password, I saw the message that I already have this account and ...

Air Link Grey Empty Tab Issue

I seem to be the only one, but when I'm using Air Link, a gray tab appears that follows my head movements, is empty and doesn't dissappear no matter what I do, even when I'm playing it is still there and it is really annoying..Any ideas?

Resolved! Test VR app in unity directly

Hi , When I test my VR app.I only goto "build and Run" .Then test app in my headset.I found some VR developer video in youtube.They can test VR app in Unity directly. But, I can not do it.Am I miss something ?

Oculus Payment Error

Something its happening that I can't purchase tha game I want (Frenzy VR) I always get an error like this: GraphQL error code 1353050And I don't know how to fix it, i've tried with paypal and card. can someone help me how to fix it?

menu Button not pausing any apps or games.

Since the last update, I am unable to pause games using the left hand menu button! the only way of coming out of a game is to reboot the headset!!!Is there an option to reset the menu button in settings?Any help would be gratefully received! Carl

Face Pad Cover Doesn't Fit Correctly

Lately I've been having issue getting the silicone face pad cover that Oculus sent me, to fit correctly. I've never over stretched it, but it all smoothed out over the face pad, one or both sides buckle up. A few times I've gotten perfect but when I ...

Quest 2 Fit Pack small facial interface.

How much smaller is the Fit Pack small facial interface than the stock one width wise? When I wear my Quest 2 with the stock interface I can easily insert my index fingers on both sides of my head at the same time. And here I thought I had a normal s...

Won't turn on after it's asleep

Every time I put my quest 2 to sleep by pressing the power button once, it goes to sleep no problem. But when I press it again to wake it up the screen goes grey and doesn't do anything. And requires me to press and hold the power button and restart ...

Air link infinite laoding screen

My air link was working perfectly fine until a few days ago. Suddenly I end up on an infinte 3 dot loading screen when I try to connect my quest 2 with my pc. I have this problem with air link and normal link. I searched the Internet for possible sol...

Rattling in speakers

Sounds like my speakers are blown. They make a loud rattle/buzz. Anyone know if I can get them replaced?

Shared accounts

So my 2 nephews have a shared oculus account, shared email & facebook accounts & 2 oculus head sets. My son has his own accounts & vr head set. When they try to play together only 1 of my newphews can join at 1 time. Is there a way all 3 of them can ...

Rift S sensors can’t track headset

Hey everyone, Sorry for the lengthy post but any help would be greatly appreciated. I’ve been rocking the oculus rift S for about a year and a half now. Absolutely love it. Recently, I took my CPU out for a cleaning and reapplying of thermal paste. I...

Battery drains on standby

I noticed battery can sometimes be almost fully discharged while Quest 2 is just lying idle within one day.I have no idea what is it doing in the background, but it's too frequent when I pick up my Quest 2 to play, and it has 1% of charge. And I know...

Pattern has locked me out and can’t connect

I created a pattern but apparently can’t remember it. I’ve been tryin to reset it and now trying to return to Factory Settings, but the headset won’t even connect to my app cuz the pattern won’t unlock. WTF??? How can I reset my headset if it won’t c...

Brabner by Level 2
  • 3 replies
  • 1 kudos

Rift S party audio

Hi, just wondering if anyone knows how I can increase the volume of the oculus party without changing other volumes. Me and my friend are in a party via the oculus software and I am having problems hearing him, therefore i would like to only increase...

3050 ti help

I just recently got a vr headset and I saw the compatibility chart and it says that all nvidia rtx 30 series cards are supported but when I try to use my rtx 3050 ti laptop it says the gpu is not supported. I already know it can run vr due to the ste...

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