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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta Quest 3S having extreme graphical issues with SteamVR and Quest Link Virtual Space
Hello! I'm fairly new to VR, only just recently getting my hands on a Quest 3S, however when trying to connecting it through a link cable into a USB 3.0 port my pc and trying to use both Quest Link and SteamVR I just have serious graphical issues ran...
Pavlov vr meta wont launch
My Pavlov on my meta quest 2 wont work , all it does is show a black screen loading and when I click on the menu button it closes, I have tried restarting, reinstalling it , and a lot of things for it to work but it doesn't work, and its just Pavlov ...
I can't login to my meta account
I previously purchased Quest 3 and created a new meta account ([Redacted]) to activate it. Recently, I want to log in to this account again, but I am unable to login. During the login process, the following error situations occurred. Scenario 1: The ...
Hacked meta account using my FB to run 15k a day ads via my business acount!
Please help, this is extremely urgent. I have sent a Pm to support.
Edited Title: SteamVR updates can arbitrarily change your settings
I've always preferred using my PC speakers for seated PCVR... nice subwoofer and more defined surround. V68 seems to prioritise headset output over PC speakers, I have to repeatedly select 'speakers' during a game launch until the setting catches. Ye...
Quest 3 does not power on
Hi, I own a quest 3. I did not play for like half a year. Yesterday I tried again and found out, that my quest 3 does not power on. And no, the power button combined with the volume button for 30 seconds did nothing. Usually when I plugged in a USB C...
Quest 3s connection issues
The quest link app on my iPhone has trouble for some reason and sometimes it says my connection error when i try to load up some games ( ex. population zero, breachers) and loading up any app on the 3s is also slow it takes ages for the store and my ...
I need help paring my quest 2 with my PC
when I pair my quest 2 with my PC through quest link app it keeps crashing my screen (on VR) and the controllers too. can someone pls help me?!
Resolved! Gorilla tag crashing
I turned on my oculus today I tried to play gorilla tag and when I go on the app it's a black screen then, it makes me go back to my home what do I do?
Quest app won’t let me finish buying anything
So I’ve been having problems with trying to buy stuff on my app for my headset, namely I’ve been trying to buy more music for a game I play so an add on, however once my bank has been allowed to authorise a purchase payment, I come back to the meta a...
Referral credit not received
Hi I recently purchased a meta quest 3s using my friends referral link. Neither of us have received the promotional offer of £23 of meta credit. I was just wondering if I need to do anything else as set up my new device is there any links or emails I...
Is it worth it
I was thinking about getting a meta quest 3 or meta quest 3s when it comes out is it worth buying the quest 3
Just got a Quest 2, does not have a USB port where shown in photos... where do I plug it in?
Our headset does not have the charging port on the left side like I see in photos, and videos when I google search "how to charge oculus quest 2". We just got one for Christmas, and we can't figure out where to plug into it to charge it!
Hacked account issues
What are you supposed to do when someone created a fake Meta Horizon account and then ties your Facebook & Instagram accounts to it? There doesn’t seem to be an automated support process or any way to speak to an actual human being at Meta about it.
Meta support couldn't help and horrible experience
About a year ago my Instagram account got hacked. It blocked my access to FB and Instagram and through the help of a friend working in FB he was able to unblock my accounts. The only issue was that my access to my Meta account for my Oculus Quest 2 w...
Quest 1 apps do not update, cloud backup not working
As per subject. I can see in my meta horizons mobile app that I have multiple apps that need updating but they will not update in my Quest 1. The apps do not show as needing updates at all. I checked my cloud backup date and the last good backup was ...
Resolved! Update stuck un first boot
hello I just bought meta quest 3 and on the first start I got stuck updating How can I solve this?
Tracking Lost Loop
whenever I turn on my quest 2, it shows the meta symbol, then shows th "tracking lost" notification. If I press "continue", it shows my home for a split second, before going right back to the "tracking lost" screen. Has anyone else had this problem r...
Asgard's Wrath crashing on startup with "Fatal error!"
I've been playing Asgard's Wrath every day for the last two weeks and last night it started crashing on startup with the error message "Fatal error!". I've got over 10 hours in the game and have been streaming so it crapping out is a real pain,https:...
Problems running Asgard's Wrath
Really want to play this game but I can't get past the Kraken battle in the beginning of the game. After defeating the Kraken my game crashes while loading in one of two ways. I'll either get a message on my monitor that the game ran out of video mem...
Unable to contact support in any way!
Hi, I just need a new strap for my controller. That is all. It broke out of the plastic connector so there is no way to fix it. I still have warranty on my Quest 3. I have tried contacting support with 4 different browsers. Two of those just got stuc...
Resolved! Can I Install Items From the Meta Horizon Store Via Meta Quest Link App?
I pre-ordered a game from the Horizon store (Metro Awakening) thinking that I'd be able to install and play it on the Meta Quest Link app rather than rendering in standalone since it has cross-buy. However, the fact that this game doesn't appear in t...
How to downgrade meta quest link to a compatible version?
Hi so I recently received a notification to update my Meta Quest link application on my laptop only doing so says that my graphics card is no longer compatible. Now I do not want to have to buy a new card and take my laptop to a shop to get it instal...
Meta Quest 3S Unboxing
Welcome to Meta Quest 3S, our newest and most affordable headset. For more information or to contact Meta Store Support, visit the Meta Quest Help center at https://www.meta.com/help/quest/quest3s/
Unable to install games
Hello! I've came across a small problem recently while trying to run Meta Quest Link to play games. It uninstalled the games I had, and when I tried to reinstall it, it prompted "Unable to install..." I also tried this with many other games that I di...
Quest 3 body tracking not working
I have hand and body tracking on, and I'm on the latest version (PTC), but my arms aren't accurate. I'm on a Quest 3, so it should have inside out body tracking. I verified the arm tracking isn't working: my arms don't match on my avatar in home, and...
"Bring Your Couch Into VR" option not appearing on Version 38 (Quest 2)
Basically just the title, I wanted to try out the couch feature but when I looked in the experimental features list it was not there. I tried resetting all the experimental features, but still it did not appear.Any help would be appreciated, thanks
Meta has not responded to my support ticket.
Hello, I made a support ticket back on October 15th and received a response on October 17th saying they would look deeper into my issue ever since I have not received a response even after my follow-up email asking if there was any sort of update. he...
Multimodal not working
I'm on quest 3, but if I pick up a controller my other hand goes away, and I can't use multimodal.
Horizon Feed Not Loading
When I turn on my headset, I have full internet, but Horizon Feed does not load in and when I load into certain games, nothing loads. This has been happening for a few days.
