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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Cant remove old headset from my devices

Its an old meta quest 2 i returned after factory reset etc a long time ago When I attempt to do the remote wipe as in though the Web I eventually get to the stage of where it says in red and I quote "An operation was requested for an unknown or inacc...

Resolved! Oculus Rift S Sensor issue

My Oculus Rift S is not working because of the Sensors is displaying the Oculus Software. And there is an "blackscreen" with the Loading Symbol.This is my Hardware: CPU: AMD Ryzen 3600GPU: RX6800XTRAM: 32GB 3200mhz(Every picture is in the German lang...

Stuck grip button

Hi,my oculus grip button is stuck halfway and can be pulled all the way out but it just shoots right back halfway in,this happened while playing gorilla tag,yes,gorilla tag,that game is deadly man,but anyway,I hit the metal on my chsir because it is ...

My meta Quest 2 melted at charge point

Hi trying to contact someone at Meta. My sons Meta Quest 2 has melted at the charging point and is a fire hazard. Cost me a lot of money when purchased and now I am very concerned as this is a fire risk and I have small kids. Only had it for a while ...

meta quest pro right controller wont connect

@MetaQuestSupport my left meta quest pro controller wont connect to my meta quest pro headset.the LED will turn blue and blink then shut off again. i have tried restarting the headset and controller but nothing works. My left controller works fine bu...

Beat saber songs missing on Quest 2

It appears that all of the song packs that I've purchased aren't working. It says "error loading" under the difficulty selector for some, and others it just says "buy song" 

HOW TO MUTE SYSTEM SOUNDS

There has to be a way to turn off the system sounds! The clicking when I scroll is soooo aggravating! I don't want to have to mute my environment sounds so... c'mon tech geniuses! This is an easy one, right? How do I turn off the system sounds (or ev...

Resolved! Is there any issue with using the Meta Quest 3 while the charger is connected?

Can this damage or corrupt the battery? Is it safe?

Resolved! Account deletion

I've had a email telling me that my oculus account will be deleted on the 29/3/24 and I will lose absolutely everything on my oculus if I don't migrate it all to a Meta account!!?? Now I don't understand this and can't find any information on how to ...

Live overlay not available

Using screencast from quest 2 to iPhone 14 pro max.All software in all devices is updated to the latest.all devices in same 5g network.headset will cast to the phone in the oculus app no problem.it will record in normal mode.Other modes are not avail...

Resolved! [MEGATHREAD] No Black friday store credit

I ordered the quest 2 with the save 50 and get 50 store credit but my quest account has no credit and I didn't recieve a gift card or code... how do I redeem my meta store credit for my purchase?

From Other Suns Crashing Fix

dunno how many ppl are still trying to play this game, but I had an error on my PC where the game would load to the title screen but crash when trying to load the tutorial or play the game. I searched the Discord and it turns out there is an issue wi...

My Opinion on the Meta Quest 2

For all you poor people who go sucked into buying the meta quest 2, I feel sorry for you! It seems like their products are getting worse and worse with their upgrades including their accessories! I had a situation after purchasing a cover for the met...

I can’t send gifts to my second headset account or a friend. Oculus Quest 2

I purchased some add-on courses for the Golf+ game. I am unable to send gifts for the add-on courses to my friend or to the account for the second profile on my headset. I get and error that says we can’t receive the gift due to reigon, etc. My frien...

When Will Horizons be Available in New Zealand

When Will Horizons be Available in New Zealand for Quest 2 And also Supernatural?

Black screen of death

Please meta please fix this issue I just bought your headset and got it yesterday and I already have had to factory reset it for a third time please please fix this either recall the headsets or do a software update

Quest 3 Rainbow Static/Lines

@metaHello, recently I have been getting rainbow coloured lines at the centre of my quest 3 lenses in the shape of an "X" when using air link/virtual desktop. It comes in different levels of intensity but it's now always there. When playing Quest nat...

Oculus App Not Downloading ON PC

Hi, Whenever I try to Download the oculus app on my PC it is telling me that the install failed and that i need to restart my PC, ive restarted it about 3 times and nothing is working, is there anything i can do to fix this? I have enough storage and...

VR Hands(Roblox) not letting me type

Hey, I use HTC vive and since the last update of VR hands (Roblox) i havent been able to type when in VR, no matter what option i pick at the beginning of the game where it lets you pick which VR you're using. is there any fix to this at all? usually...

Resolved! National Geographic VR on Meta Quest 3

I have been trying to run the program, but when I get into the beginning room, my virtual controllers show the Quest 2 controllers. When I reach the part where it's wanting me to select the button on the left controller to enter the settings, the but...

Resolved! Bought Beat Saber Imagine Dragons Music Pack using Meta Quest 3 VR, not working on another account

I bought Beat Saber Imagine Dragons Music Pack using Meta Quest 3 VR. On the same device with shared account enabled, the music pack is not available on another account on the same device. Please help.

Casting issues quest 3

When pairing a pc to the quest headset, i was unable to cast to pc spinning circle while connecting when devices were already successfully paired.Then, the pc crashed and cannot restart - the attempt at casting has effectively disabled the pc and the...

Passtrough ghosting

Hi Everyone! Wanted to now if this passthrough looks okay to you. The ghosting on hands and controllers I did not notice until today. Tracking also seems off. Sometimes If I lay the controllers down with the headset and then put them back on, I see o...

Resolved! Banned From Gtag

Hi! My gtag account was banned from daisy09 and i cant play gtag on quest 2 help! 

Quest 2 already linked to different account

I’ve been trying to pair my oculus to my phone for about 2 days since receiving it and it keeps saying it’s already connected to a device despite me trying every solution out there.

Cant access Headset Settings in Oculus App

Ive tried resetting both my Headset and Phone, uninstalled and reinstalled the Oculus Quest App multiple times, tried to connect via Bluetooth to no avail. Nothing seems to work. I dont know what to do, can anyone help?Even after a factory reset , re...

Resolved! Oculus app does not work on Microsoft Laptop Studio 2 (RTX4050, I7 13700H, 32G Ram)

Hi I was trying to set up the Oculus app on my new PC to use an Quest 3, but after a first successful connection using the air link it does not allow me to enter the app anymore with a page showing "Graphics card not compatible" and I cannot find a b...

Meta Quest device not connecting controllers

My Occulus is not pairing either remote

Resolved! How does my 12 year old play with friends?

After the threat of disabling my headset I have added a child account for my son but now he cant play with any of his friends or add them to play with?Can anyone explain how this works as it doesn't make sense. The entire headset is basically useless...

Resolved! Approved refund not refunded to card ending in ****

It has been 2 days past the refund being approved. I've checked my visa card between the times and no refund has been followed through with. This is for breachers for 32$ including tax.