Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 14034 Views
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How do you play Casino?

When you start the game there is a sign in page but neither the Touch controllers nor the remote respond. How the devil do you get started with this thing??

Anonymous by Not applicable
  • 587 Views
  • 2 replies
  • 0 kudos

Sports scramble

I purchased the sports scramble can’t choose the language and I can’t access the game how do I troubleshoot. I practically can’t access the game

Left controller stopped working all of a sudden

After my oculus turned a year old my left controller suddenly stopped working during play. I assumed it was the battery so I replaced it but the motion was too unbalanced and would repeatedly disconnect. It won't pair back to my oculus because it die...

Inky_Alex by Honored Guest
  • 247 Views
  • 3 replies
  • 0 kudos

USB connection to Mac for file transfer

I have previously been able to connect my Q2 to my Mac and transfer files. I use Android File Transfer. I would connect the cable and get a prompt on the headset to allow access. Now, when I try, I get a notification in the headset asking me to click...

cerbera17 by Honored Guest
  • 574 Views
  • 1 replies
  • 0 kudos

Horizon World PCVR

Works fine on the quest 2 standalone but when I try to run on my PC I get an error right after startup that says. Runtime error!This application has requested the Runtime to terminate it in an unusual way.I deleted all the visual C++ Runtimes, and re...

Resolved! quest 2 login loop

ive been trying to log into my quest 2 so i click i have a oculus account but it says i have to merge with facebook but i already did that so i try to merge and it says after to go back and log into face book then it just loops how do i fix this?

Trouble with in-vr set up. ,

The headset shows when u first set up the oculus quest 3 to pull battery tabs out then it shows 2 hands holding the controllers and there blue icon with arrow which I'm assuming it's for next step of the set up ..I'm stuck on 2nd part my controllers ...

Airlink Quest2 unstable

My airlink quest link is very unstable. in last 1 month with bare uses i have uninstalled and reinstalled oculus pc app 10 times to fix the issue and this is the only solution provided on internet and works. why is this happening?behavior:1. sometime...

Logitech MX keyboard function keys

I bought a Logitech MX keyboard to work (software development) in Immersed on my Quest 3.Although I had some issues getting the keyboard to show up as a tracked keyboard, I now have it running pretty consistantly, but!!!I noticed the, for me very imp...

Michel by Explorer
  • 497 Views
  • 0 replies
  • 1 kudos

Volume too low with Wired Headset

I'm generally happy with my new Meta Quest 3, albeit there are issues. Battery life aside, I tried a wired headset and the volume is way to low, like 60% even at max. Is this a common issue? Or do I have a fault?? There are other quirks that annoy me...

mumblesh by Honored Guest
  • 673 Views
  • 2 replies
  • 0 kudos

Trouble Adding new Right Controller

We have Metaquest 2 & just purchased a replacement controller. When we go into the app to add the controller, we can see headset settings, but it won’t let us click on it. Any ideas to troubleshoot?

Problem with PC Compatibility

Hello, I have a problem with the Oculus program, it shows that my computer is too weak and it is an Asus rog scar g733zx-kh012 gaming computer, why does such a message appear or how to fix it?Screen:17.3", 1920 x 1080px, 360HzMatrix type:MatteProcess...

pixelsPerDisplayPixels not 1.0 leads to black screen

In my application, if I choose a value less than 1 (such as .5) for pixelsPerDisplayPixels for ovrHmd_GetFovTextureSize(), then my render goes black as soon as the HSW display stops rendering.Just for clarity, if I use a pixelsPerDisplayPixels of 0.5...

Anonymous by Not applicable
  • 1405 Views
  • 7 replies
  • 1 kudos

no puedo asociar mi tarjeta a la tienda de oculus

buenas tardes hace aprox unos 4 dias me compre un nuevo equipo el oculus quest 2 para poder jugar de manera remota pero cuando trato de comprar juegos nuevos no me permite ya que me rechaza mi tarjeta de debito anteriormente utilizaba la oculus rift ...

Kobarius by Honored Guest
  • 4110 Views
  • 4 replies
  • 0 kudos

Meta Quest Pro Controller tracking

Has anyone had issues with the Pro Controllers skipping around while in use ? It's behaves at random as if the self tracking has just gone haywire and turned off. I've tried repairing them via bluetooth, restarted the headset, redid my tracking area ...

Abnthug by Honored Guest
  • 1655 Views
  • 11 replies
  • 0 kudos

Oculus Air Link connects but isn't really working.

I have been playing Gorilla Tag on steam vr and it has been working fine until now(both my pc and quest are fully updated), I don't have a cable for vr so I use air link, recently it has suddenly stop working, it either almost instantly disconnects f...

Meta quest 3 didn’t come with prepurchased games

I had 2 games I had bought to be preloaded on my meta 3 and when I logged in with my Facebook which uses the same email the games weren’t preloaded like it said it would be and when searching in the apps folder and after looking it up it said I could...

RaidarLuv by Honored Guest
  • 1162 Views
  • 3 replies
  • 0 kudos

İnstagram Hesabım Kapatıldı

Merhabalar sayın İnstagram önerileri benim hesabım dağıtım kuralları nedeniyle sağlamlık benim hesabım yaklaşık 7 yıl aktif durumda ve geçmişte Mitsubishi Motors Türkiye ile birlikte yapılmış projelerde mevcut YouTube ve Facebook hesaplarımında incel...

mertsvn by Honored Guest
  • 168 Views
  • 0 replies
  • 0 kudos

Backup failed

I went to backup my game data. Saints and Sinners (had beaten the game with over 130 days of survival) and RE:4. I made sure to follow the instructions so as to not lose my saved game data. Did a factory reset on my Oculus… because of too many games ...

Pay pay not working

Tries to but the oculus 3 via pay pal and it cancels the order straight away, and getting any help from meta is like banging your head against the wall

Beat saber downloads but doesn’t install

Whenever I try to install beat saber it says it’s downloading then once it finishes it says installing. It will say installing for a minute then will go back to not being installed, as if I never tried installing it. I’ve tried resetting my wifi and ...

Proxitimy by Honored Guest
  • 160 Views
  • 0 replies
  • 0 kudos

My Oculus Quest 2 is being a piece of trash lately.

None of my apps want to load or anything. All my online games need to update yet it just stays on queued even tho there is nothing else updating at the moment and it just eventually stops queuing. My internet is really good and no software updates ar...

Madi_23 by Honored Guest
  • 375 Views
  • 2 replies
  • 0 kudos

In-game issue with Quest 3

I use my Quest 3 almost exclusively for workout apps. My new Quest 3 is freezing in the middle of play. I notice that the orientation has changed 180 degrees, so I turn around and can click the "resume" button. It'll play for about 3 seconds, then fl...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels