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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Recovering an old Oculus account
I haven't used my Rift S in a while, and when I tried to login to use it on the app, it said the account under my email didn't exist. Is my old account deleted? I wasn't around when the migration to Meta accounts happened.
Error performing query while redeeming gift card
many times, ive been told "error performing query" while trying to figure out how to even redeem a gift card. please help
Instagram and facebook can’t get into Account’s Center
Hi! Trying to change my Instagram back to a private account. I changed it to professional not realizing it becomes public. But now I cant even get into Account Center through Insta or Facebook to change it. Help please!!! Tried logging back in and cl...
HELP
How can I email meta or call to help me with my facebook account that is gone and cannot recover? I have tried everything! PLEASE HELP
Problems with confirming account
My son has to confirm his account, but everytime he tries that, the progress stops and he cant finish it. Now it said to make a new accout, we tried that but now we are stuck in the progress. Its making me crazy that it doesnt work and the accout, fo...
Urgent: Unauthorized Access to My Instagram Account
Dear Meta Support Team,I am reaching out to report unauthorized access to my Instagram account and to request immediate assistance. My Instagram username is ja.m.al1_.79_, and I have noticed that an unknown email address (thugs7.2@outlook.com) is log...
Meta Quest + Catalogue March 2025 Games dropping off..... HELP!
Got a notification today stating "Last chance! Play fruit ninja, Espire 1, and 4 more games before they're gone from Quest+ games catalogue on 1 Mar What are the other 4 games dropping off? when you click the link it just takes you to the quest+ stor...
Oculus Quest 2 screen glitching.
Hi all, I’ve been having an issue with my Oculus Quest 2, that I bought about 5 months ago brand new. Whenever I turn my headset on and load into the main interface, my screen within the headset starts glitching and moving left to right, without me d...
Unable to send money to my childs profile
My sons profile will not allow him to accept or get meta cash. He plays the Yeeps game but when he attempts to make a purchase it only let's him request....as the parent I get a notification to accept or decline, when accepting he never gets the purc...
Gorilla tag VR managed account issue
So couple days ago i logged on gtag and saw tha everyones names including mine where just "gorilla" and some numbers. Then i couldnt join any private lobbies and couldnt go to virtual stomp. I do have voice chat still. I saw that on the support tab i...
Unauthorized Meta account created and linked to my Facebook Account
Dear Support Team, My Facebook account was hacked during the night and the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this Meta account to my Facebook profile.I've already ...
Quest 3 controllers keep disconnecting
When using the rechargeable lithium-ion controller batteries provided with the Meta Quest Compact Charging Dock, the controllers will lose connection randomly during gaming sessions. My son has to constantly reconnect them. When he uses disposable ba...
Oculus link not loading games on headset
For whatever reason the headset it self with not boot up the game everything works perfectly Fine game starts on pc but on the headset it self all I see is the image of the game from the library and it says loading yet the game is fully loaded on pc ...
Any benchmarks between Windows10 vs Windows11?
Ive got a 4090mobile/14900/32gb and im struggling to get good framtimes above medium in almost any game (VD is at High/72fps). Im very sensitive to frametime jitters (not loading stutters, those are different). Using Windows11 as of now. I'm wonderin...
Reset Meta 1
Hello Everyone,My name is Terry. I am a 64 year old grandmother who has a Meta 1 which belonged to my grandson. My grandson has graduate to the Meta 3 (I think). The Meta 1 has been sitting in my closet for a few years now. I want to reset it for a y...
Resolved! Need to change billing address on order
I can't figure out how to do this online, and I don't know if this is the right place to post. Please help!
Controllers for Meta Quest 2
The right controller for my son's Meta Quest 2 is glitching and sometimes nonresponsive. We have checked for updates, cleaned the sensors, recalibrated the controllers, paired them again, and finally did a factory reset. Nothing seems to help. What s...
Problem with TV app
Hi,I have an MQ3 that is working very well, with one exception, the TV app.TV always worked well for me, but this morning, when I access 3D, 360 (with and without 3D) and 180 3D content, I get a very pixelated image. More importantly, the content is ...
Re-enable Ethernet to USB
I am hoping that the developers will see this message and consider re-enabling ethernet-to-usb. I am a competitive VR gamer and I have a disadvantage in terms of ping jitter when playing against pcvr players. The usb-to-ethernet driver was removed in...
Re: Trade in for my quest 1 for a 2
Plz I can't play eney game that I like
Meta quest link refuses to log me in once it goes to the browser
I am so sick and tired of the **bleep** PC experience quest has made, I am so **bleep**ing pissed I bought any games from your **bleep** app store and wish I had gone through steam or any other channel. When I try to log into meta quest link on my PC...
Messenger chat restore
Hi,Can someone help me restore my chat history in messenger. Problem is I don't remember setting up any pin. Other options such as one time code, gmail is not working for me either. How can I reset the pin? This is so frustrating for so many people y...
Ethernet question.
I currently am running a Quest 3 through air link to my PC. My PC has an Ethernet connection to my router. Problem: as soon as I do something else on the network (like discord), I get crazy tearing and PowerPoint like frames. If I peak out of my head...
How can I reach Customer Service?
I have not been able to reach customer service! I have reached out several times with no response. Is there another way to contact you besides email? thanks
not able to create a referral link for new quest device
referral link section does not appear in the app or website. it stays blank.
Account Hacked and Disabled
My Facebook account was hacked before it was disabled. I believe the hacker gained access to my account and may have violated Facebook's Community Standards, leading to the account being disabled.Despite being logged in, I still cannot access my acco...
needing a phone to setup vr
i just got a meta quest 2 and its asking me to pair it with a phone. i dont have a phone and i live alone. is there a way i can set it up without a phone? i really dont want to take it back. i have a home phone and a computer
Deleting data folder on actedent how do i fix it?
A while ago i deleted my data folder for extra space or on acedent so now i can't mod bonelab or beat saber and was wondering if you could walk me through on getting them back? I was really disapointed then and i got a new oculus and still don't have...
Cant access some of my settings
I notice my settings page has significantly less options than it should. There's no way for me to access anything to change the audio around me despite official forums saying I can. And there's no way for me to access developer mode on my headset. Th...
Hacked Facebook, Instagram and Threads Accounts Just Yesterday
I tried logging into Facebook yesterday, after successfully signing in the day prior. I was shown an account I’ve never used “jillwilliams8403” as “mine.” Apparently whoever used it violated terms, now I can’t use Facebook, Instagram or Threads. It w...
