Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 multitasking improvement help

Hello, I was just curious of anyone knows of any apps or ways to make the multitasking on the quest 3 any better? The fixed positions of the 3 windows you can have open aren't great viewing angles to me. I just want to be able to use the same 3 windo...

Spring in grip button broken for my Quest 2 controllers.

The spring in the grip trigger of my left controller just stopped working. The button works but it does not spring back and I have to shake it back out. This already happend to my right controller once and I had to replace it. I don't wanna replace a...

Waj.T by Honored Guest
  • 229 Views
  • 4 replies
  • 0 kudos

Resolved! Warranty information not showing up on account

Basically what happened is i was on a trip and my brother wanted to use my quest 3 but he said he’s mods weren’t working on the game he was trying to play so i found out the mods don't work on secondary accounts only primary accounts and then i said ...

AdoreZach by Honored Guest
  • 176 Views
  • 4 replies
  • 0 kudos

RMA turnaround time

Is anyone else waiting forever to receive a replacement quest 3 because this is ridiculous says that fed ex delivered the package but it seems to have been just sitting there

Gorilla Tag Refund

Hey, I recently bought gorilla tag on PCVR and would like to refund it but I don’t know how, please help because I would just like to play on standalone quest,Amythist_Gtag.

ID verification still broken.

@MetaQuestSupport For the past month, I haven't been able to login to my account for the past month, due to the silly ID verification. It always says they aren't able to verify my id. Each time I send a very clear picture it just doesn't work. I've c...

Resolved! OculusSetup.exe doesn't work

I run the installer, download 2gb of data, starts installing then get an error message:"Restart computerSorry, we encountered an error during installation.Please restart your computer and try running OculusSetup again. If you still experience issues ...

Can someone help me with a device identity error

Anytime I try to add a new meta account to my quest 2 it says "please try again later" and just under that it says "device identity error please contact meta support" which I tried searching it but couldn't find anything so does anyone have any solut...

My PC does not meet the updated minimum specifications

My problem is that I have a new PC with new installed windows 11 with I5 12400F CPU and Nvidia 3070Ti GPU and 16Gb of ram.Oculus app desktop is acting up. It is saying that my PC is not good enough even though my old PC with AMD Ryzen CPU 5 2600 and ...

Meta quest 3 and poor night vision disorder

Hi, I got a genetic disorder which among others makes my vision at night really poor and sometimes I’m struggling walking outside when it’s dark. I was wondering if quest 3 allows you to tweak color, brightness, contrast settings etc. for viewing you...

MientusX by Honored Guest
  • 127 Views
  • 2 replies
  • 0 kudos

Meta quest 2 has a black screen

Hello my meta quest 2 is not working I was playing with it a couple days ago and one day I took it somewhere and when I got to my place I wanted to play but it I tried to login in my acc and it’s wouldn’t let me move the controllers and the dot was o...

QUEST2 BATTERY INDICATOR

Hello everyone.My Quest2's work fine, but the battery indicator sometimes doesn't indicate correct charge. For example, it indicates 100% but when you unplug the charging cable, it jumps to 97%.Is there a way to reset the charging indicator?Thanks in...

JOSE_DEM by Honored Guest
  • 130 Views
  • 4 replies
  • 0 kudos

Quest 2 visual issues

Whenever I play any game on my Quest 2 with PCVR, after everything loads nicely and I finally am able to play, my screens suddenly has a cross shape view that renders well and is high quality, while the outsides of the cross are laggy, choppy, and no...

Resolved! I still didn't get V62 update?!

I've been waiting for v62 for a while. I am especially looking forward to watch spatial videos in my Quest but it's Feb. 12th and my headset still hasn't received the update. The official release date is "the week of Feb. 7th". What does this mean?Is...

thekhan by Honored Guest
  • 1134 Views
  • 10 replies
  • 3 kudos

My account is suspended

I keep getting messages that my account is deactivated and I’m under age and confirm my age how do I fix this please

Resolved! How to turn off machine translation of user reviews on store page

Hello,My native language is norwegian, and when I access the quest store page to read user reviews of games and apps they all get translated automatically. I really, really, REALLY hate machine translations  I now have to click a button under every ...

jkirkebo by Honored Guest
  • 98 Views
  • 1 replies
  • 0 kudos

so many problems with account

i don't know what has happened to meta but everything is breaking. because one time when i went to check something on the meta quest mobile app. it said to sign in. and i was like uhh ok i don't know why i was signed out in the first place. but when ...

ttg114 by Honored Guest
  • 158 Views
  • 0 replies
  • 0 kudos

Oculus quest 1 controller

I have an Oculus Quest 1 and have a broken controller. Since the Quest 1 is discontinued I’m having a hard time finding a replacement and don’t want to spend the money on a Quest 2 when I already have a perfectly fine headset. Is there any place to e...

Resolved! Synchronizing Quest 3 to iPhone 15 Pro Max photo library? How?

OK, so I have seen that V 62 Systems software enables one to view Apple spatial videos on the Quest 3. I have gone through the steps that I’ve seen posted online and so far I’m getting nothing. I also do not see the sample spatial videos that are sup...

Tdiz1 by Explorer
  • 433 Views
  • 14 replies
  • 1 kudos

Resolved! Where is the wishlist on the Oculus website?

I've been going through the Oculus apps and clicking "Add to Wishlist" for the ones I might buy. But I can't find the wishlist anywhere. Can somebody point me to its location on the website?Thanks,John

boblablaw by Honored Guest
  • 29473 Views
  • 34 replies
  • 15 kudos
Labels