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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Steam link crashes in the middle of gameplay

I has recently gotten a quest 3. When I got it I started to use steam link. Everything worked fine until two hours ago. I recently stopped playing vtol vr and when I went to load it again, steam link crashed the moment it connected. After the crash t...

Resolved! Left Controller Drift After Update?

Hi. I hadn't used my Quest 2 (PCVR mostly) for weeks and weeks and today, after all the updates on both Quest 2 and computer (Windows 10 with Link Cable), I am stuck with a MAJOR left controller stick drift. Both controller had updated as part of the...

Parent managed account verification issues

I purchased a quest 2 for my son last year for his 12th birthday. Now the rules have changed, I have set up a parent account as he is not 13, but it asks for a bank transaction of 81p to prove I am the guardian and after approving it in my bank app, ...

Resolved! Quest Link keeps kicking me out and not recognizing my pc

I got a new computer and got Gorilla Tag on Quest Link. Quest Link worked for a day or two but now it has just stopped recognizing my new pc and when it does work my Quest 3 lags out and quits Quest Link. I am not using a Link Cable but using Airlink...

Factory reset and pairing issues

I factory reset my headset without any controllers paired. When I tried to pair it I'd came up with an error, I followed all the troubleshooting steps and looked through the community forums to find any solutions with no luck. Can anybody help

Wifi captive portal issues after v69 update

Been trying to get my headset to connect to wifi at the hotel ive been staying at for work. Ive been here plenty of times and never had an issue with getting the captive portal to connect and begin using wifi. Now after v69 dropped, I have not been a...

Locked Out Of Account Due to Lost 2FA App

Hello, I am currently on an alt account to make this post. I set up my main account with a 2FA app on my main account. However, my phone's battery blew up and I lost access to the authenticator once I switched to my new phone. I am really upset becau...

VR smudge that's probably inside the lenses

How do I get rid of this without damaging the headset? Or is it time to get a new one ...

How do you play local multiplayer on Cook out?

I've got a Quest 2 and recently purchased a Quest 3. If I play with friends using both headsets, neither of them allows us to create a room code if we host a game, so we can't play together. Even if we create a room without a code, we can't seem to s...

Quest 3 headset tracking lost, persists after factory reset

I own two Meta Quest 3 devices with Meta Warranty Plus coverage. On one, I am experiencing an issue with loss of function due to a "Headset tracking lost" error, tracking loss persists after a factory reset. This appears similar or identical to the e...

Resolved! Quest 3 will not boot and fan is blowing at full speed

So, I have borrowed a new Quest 3 which I've used a couple of times. Today, the GUI was stuck 30 degrees up in the air and I couldn't fix it, so I followed the recommendation to do a factory reset by holding down the power and volume buttons. Now, as...

QuestPro v71 default refresh rate bump from 72hz to 80/90hz

Quest Pro v71 update seems to have set the default refresh rate to 80/90hz from 72hz and now the homes screen runs very poorly as the device cannot hit that target frame rate. Using sidequest you can set it back to 72hz to restore performance in the ...

Accidently dropped my headset from a small distance and controller and headset wont work

Hello! I recently dropped my headset on the floor and when I looked into it, it said head tracking lost and when I moved around the screen wouldn't move. The controllers will not connect as well they just constantly light up and vibrate. I have turne...

Resolved! Pre-order and Refund

I want to buy Metro Awaking. but can only be pre-ordered. therefore also cheaper. How are the refund if they have been pre-ordered?Does the return period start with the purchase? or only when it has been downloaded? thank you

5 digit code not found

I can’t see a 5 digit code in my headset when i try to start the casting. I’ve update and rebooted everything, but there is no code.

Purchasing doesn't work

I tried purchasing ghosts of tabor and other games but every time I enter my pin it says something went wrong and try again. I even factory reseted my quest 2 and it still doesn't let me purchase anything

iB Cricket freezes with DSAT user verification error

Hello my Ibcricket app freezes with dsat user verification error when opened. Could you please help

Impossible de se connecter a méta orizon

Bonjour je ne n'arrive plus à me connecter à mon compte méta orizon ni à me connecter en wifi avec le casque oculus quest 2. Cela vient du fait qu'il fallait rentrer sa date de naissance avant la fin août et je viens que de m'en apercevoir. Comment p...

Resolved! Controllers won't select in some apps

I've just got a new Quest 3. On the main menu and some apps everything works fine, however, on Horizon Worlds and Beat Saber I can't get past the first screen as I can't select continue. The tracking is fine, it moves up and down, highlights what I'm...

Request for Assistance in Recovering Hacked Account

Bonjour Je vous contacte car je suis Jean Louis Sieko, le propriétaire d’une page de vente en ligne, et malheureusement, j’ai été victime d’un incident de piratage. Le pirate a pris le contrôle total de ma page, a changé son nom, mais conserve toujou...

Resolved! Return processing

My return package arrived at one of Meta's facilities down in Texas yesterday but the return page says its still awaiting arrival, is this because they only operate on business days or does it take them a while to actually acknowledge the package was...

Frame Drops and Framerate Issues with Link & AirLink, Regardless of Performance Headroom [+Videos]

Who do we have to yell at to get this fixed? Link/AirLink are so bad for PCVR that I am unlikely to ever buy another Meta product. Here are some videos to cut to the chase.Video 1: Pay attention to the hands. Notice the frame skips as the hands "jump...

Unenrolling from PTC 71 and factory reset not reverting from v71

I've done the process before but v71PTC isn't factory reseting the headset automatically. Manual reset leaves the headset at v71 PTC. I've seen the same thing reported on reddit. Seeing visual glitches and loud fan on v71PTC, which is the reason I wa...

Q3 - Headset Tracking (6DOF) introduces Stutter and framepacing issues on wireless PCVR

So I have been troubleshooting this persistent stutteriness in PCVR on my Quest 3 for a couple months now, which was particularily bad with motion reprojection active.It drove me so nuts, that I ended up spending thousands of Euros upgrading everythi...

Vr Controller (Quest 2)

My Left VR controller accidently got put into the washer machine, I let it lay out and dry for a few hours. When I turn my headset on only my right controller shows. But there is a faint dot where the left controller is pointing at. Now when I take o...

Quest 2 won't get pass initial screen

Hello everyone, I hope you're having an awesome day, unlike me I just bought the Meta Quest 2. Well the device turns on and boots into the first screen that tell you to remove the little long plastic under the controllers, after that sometimes it goe...

How to tell if I can claim Batman Arkham Shadow

I recently purchased my quest 3 but I don't know how i would claim the game.

Resolved! Buying quest 3 headset only

Is it possible to just buy a Quest 3 without controllers? I want to use it will quest pro controllers without having to buy a whole Quest 3 kit. I know you can just buy quest pro controllers but no sure about the quest 3 headset.

Right controller trigger not working when left works fine.

So my right controller trigger doesn’t work when i’m playing games (specifically shooting games). When I try to shoot, the gun sometimes just doesn’t shoot. the other hand In the menu it works better. Is there anything I could do to fix it? The righ...

Billing - Charged for cancelled subscription

This membership was cancelled months ago. Signed up for the 30day trial period. We then cancelled this trial and I got charged for another month that I should not have been . THE MEMBERSHIP WAS CANCELLED in the proper time frame. I was not supposed t...