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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Orange Tint
One of our MQ3 headsets has an orange tint. Anything that should be white, is more orange than white. Has anyone else run into this and is there a solution? The headset hasn't had any direct sun exposure and this situation came on quickly and has per...
Resolved! Is quest link monitored with the parental controls
Hi, I'm wondering whether activity on the quest done via quest link using 3rd party tools such as steam vr are able to be monitored using the screen time on the parental control panel. Would it just register as "Meta Quest Link"?, would it register a...
Meta has replaced all support with AI bots
They deny it... but there is ZERO evidence that are real people handling your case (except in chat, where they have no actual power to help you).I am on WEEK FOUR of my 10 year old child's account being suspended (making the $500 Quest a worthless br...
Meta quest 3 black screen with 3 dots. Sometimes even a passthrough screen with three dots
Hey there, I just got this device. On first setup things were fine overall. Then all the sudden when I try to open apps I get a black screen and the three dots. It doesn't ever usually open. A few times it has also cleared the screen of all content a...
Resolved! Quest craft freezes when logging in
Quest craft is not working I will try to sign in but it did not work the app will freeze
Unable to use Oculus software after upgrading to Windows 11
After upgrading to Windows 11 the Oculus software says it needs an update (screen below), I follow all prompts, and it then dies before fully downloading (saying "check connection")I have tried many of the ideas in the forums and while I have gotten ...
quest 2 air link randomly freezing every 5 seconds to a minute
every 5 seconds to a minute my air link will freeze for a second or two which is really a disturbance when im trying to play games i have tried clearing pc space checking for updates reinstalling the app and nothing worksnote it was not freezing befo...
Airlink problem
When i go to turn on airlink it works for 2 minutes and then it crashed and the pixels stretch and flash lights. After a while of that happening it says airlink disconnected. I have tried restarting my pc and quest and also my router but nothing seem...
Meta quest 2
good morning! My quest 2 turns on and nothing appears, it only emits audio, but I can't see anything on the lenses.
Tons of problems, (Purple light, No command, black screen of death, infinite loading screen)
So my oculus has been through a lot. But this problem started out of no where about 6 months ago. But all the problems I have are listed in the title. I have tried literally everything, factory reset, boot device, all of it. Please help I have no ide...
cant’t purchase on the mobile app
I received the VR Quest 2 nine months ago and it let me buy games with my debit card but one day I ran out of money and I used my parents' card and it didn't work I tried again with mine and I haven't been able to since to buy the games because it t...
Free trial never let me play
When I try to play the showdown contractors VR trail or even use the code to buy it 20% off it gives me an error code saying I've already played the game but I've never even opened it. Is there someway to at least get to play the trial even if its on...
PTC V69 - Apps Stuttering and hand tracking is off (Registers clicks randomly)
Ever since the PTC v69 update, the apps, the browser, menus etc randomly stutter and vanish for a couple of seconds and then return back, it's very annoying. Also the Hand tracking is extremely bad now, it is registering clicks all the time even when...
Can't Login to my Meta account because i dont get sent any code
when I try to login into my Meta account it gives me 2 options; sending me a message with a code, and recuperation code. When i choose the message option I dont recieve anything. The other option doesnt help too, i dont know if im supose to recieve a...
Second hand Quest 2
I recently bought my friend a second hand Quest 2. When she downloaded the mobile app, it is saying that it is connected to the headset but inside the headset it is saying "log into another device" and giving a code with meta.com/device but when she ...
Quest 2 battery life being weird
Hello everyone so basically i've been a quest 2 user for almost a year now and i noticed that the battery drains faster or slower randomly. Today i started playing between 40-50% of battery then around 10 minutes later i was already at 15% of battery...
Resolved! New Oculus quest 2 - business account set up required
My son just got his second new oculus quest 2 but this one is asking for a business account. I can not for the life of me figure out how to set this up and he's been waiting for months since his first oculus stop working. Why am I being prompted to s...
Games do not load and controller work weird
Here I am again with problen. After I solved this problem, I rebooted the helmet and the games stopped loading. It feels like some information can’t load and just leaves me in an endless download (3 dots). Also, the controllers stopped working in the...
Resolved! One of my lens is completely black
My Meta quest 2 has been like this for 2 months now. One day I wanted to get on my VR, but the left Lens was just straight black. I tried many solutions to this problem like charging my headset for 2 or more hours, Resetting the headset, and leaving ...
quest 3 pc vr causing black screen
Im using pc vr on my quest 3 and when i booted it up after booting and closing a couple times due to issues with steam vr and then it flashed white for a second and turned dark and it won't turn on or do anything, it's battery is fine and i got it on...
total old fart newbie--accessories and attachments for games for controllers
just getting into VR, and bought a quest 2 headset on ebay along with headstrap and stuff. It didnt come with controllers, so i was planning on buying the touch pro controllers, as it is pretty difficult to find both left & right quest 2 controllers ...
Quest 3 Losing Airlink Connection Frequently
Hi All. I am having issues with Air link. The symptom is that it will randomly disconnect, then when I try to reconnect sometimes it connects other times it does not. I have setup a TPLINK Archer AC1750 exclusive for this use. I have it connected to ...
VR Recording- cant hear my team mates
So i had a fun interaction in game, after recording the session i could only hear my self and the game and not my team… this is so frustrating.
battery didn't charge overnight
I was charging my vr headset overnight and when I checked on it in the morning it was only at 7%...
Problem with the Oculus Rift S
Everything is fine in the Oculus program, but at the moment there is a problem with setting boundaries. The helmet works for about 5 seconds, and then the image from the cameras changes to white noise, like TV, and the sound from the speakers is also...
Can't connect Oculus to PC
My Oculus doesn't connect to my PC, I have tried to navigate the Oculus menus and the phone app just to find some sort of setting to help me, It's all so confusing now
Resolved! What games use the FREEWEEKENDS20 code?
Which games and what can I use this code on? I’ve tried multiple games but it doesn’t work…
Meta quest pro controllers wont update
I just got my pro controllers but they wont update. It says that they're 0% updated even though I have waited for hours. I just don't know what to do now, because I've tried unpairing and pairing them, I've restarted my headset multiple times.
Resolved! Strange email from Meta
I recently got an email from Meta asking me to verify if my account is ran by an adult but I have connected my Facebook and Instagram accounts to it so it should have information that confirms one I'm an adult and my age and dob _ is this email authe...
help setting up meta quest2
my meta quest 2 is declining the password and im trying to fix it would be great for some help.
