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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Can NOT add second account
I can not add a second acct. to my quest 2. Gets stuck in pairing the second account to the headset. Says to "please try again. Something went wrong." Plus, I can't even open the www.meta.com/device on my phone to enter the 8-digit code. Been stuck a...
Quest 3 Getting Hotter after V68 Update
Has anyone noticed their Quest 3 getting hotter in the center top where that white light is after V68 update. My Quest 3 used to be around 85 degrees and now when I use a heat gun it's showing 97 degrees. At the very top its showing 98 - 104 degrees ...
Can't verify age because I don't have access to 2FA
@meta quest, I need help with My sister 12 years account, because I need the account age verification but I have the security verification 2-steps, I have the phone number linked but I don't have acces, the phone its broke, I have a debit cart linked...
Issues with left controller.
Hi My son have an issue with the left controller. Strange thing , as we have 2 headset we could test 2 left controller’s to 2 different headsets. Same issue類. When we pair the left it shows an successful update and paired, but it’s the right controll...
Resolved! Tracking jumps back and forth
When I first turn headset on tracking is good. After 20 to 30 minutes my location jumps about a foot forward and backwards every few seconds. I've cleaned the lenses, rebooted, reset boundary.
Resolved! Region Change After Initial Setup?... (Some apps content lock)
Hi... I see that some apps are limited to region block, music ones more than most. Wondering if Region can be changed again?.. I don't see it in the settings nor in the phone app settings either... pls help!. FYI: I can use 2 regions without a proble...
Resolved! Lost ability to connect to wifi
Yesterday I had to switch out my router. It is an ubiquiti USG and was replaced by same brand and model. New router was adopted into the same management system as I was using before. All access points are the same as they were before - nothing change...
Resolved! Unable to change environments in the updated meta workrooms app
After the latest update on the meta workrooms app, I am unable to change environments in the personal office nor in the co-working rooms. I am stuck in the new environment that came with the update! Am I missing something here?! It would be so sad if...
Cadence sensor issue with Quest 2
I’m having issues with my cadence sensor (Wahoo) cutting out when I pedal fast. I use this with 2 different games: VZFit and Holofit and it happens in both. It works ok until I start pedaling fast, then I just stop moving altogether. If I slow my spe...
RMA Hell
I am currently stuck in RMA hell with my Quest 3.I have been without a functioning Quest 3 for a month now. My first RMA due to stuck pixels in the right display had a 2 day turnaround once received. The refurbished unit I got back also had a stuck p...
When will meta update the oculus app to support the AMD 7000 series GPU's?
This is ridiculous. These cards have been out for almost 1 year. Every single 7000 series card can more than handle PCVR. Why is it that Meta has not optimized oculus feature to work with the 7000 series? I am sorry that I could not afford a high end...
How can i Remove my Payment Information in the Meta Developing hub From the Orginization?
when I was Helping a Friend add His Card To the Thing, For Some Reason, It kind of Sent me to Add Some Other organization purchase Info, Meaning I'd Need to Move it To his, Right now, We haven't Moved it to A Bank Yet. So. Anyway with How to Remove i...
Heart rate monitor problems HRM-Dual
Paired the Garmin HRM Dual with the quest 2. It works, but when I start new session, after turning off the quest, it doesn't work anymore. I still see the monitor connected in the settings,.but it doesn't transfer the heart rate. I can solve this pro...
passthrough on keystroke for PC
Hi, is there a way to enable passthrough when hitting a keystroke on the keyboard? I'd like to map that keystroke to my joystick so when flying i can toggle it and see my "real control panel". If not Can we add this as a future improvement request?
Unable to buy any games, add other payment methods or buy quest credits.
This is becoming a joke. For several weeks I have not been able to buy any games via the meta store, using either the app or the headset. I get a cryptic message 'This feature is unavailable to you....' I get the same message, if I try and add an alt...
Sound glitchs when I press or use anything that makes sound in menu
So I turn on my Oculus and whenever I press anything even if I make my boundary whatever sound that's making it glitches and gets louder and louder. This isn't in a game this is from the menu or anything.How do I make this stop?
Meta Quest Software Update Tool
Can the Meta Quest Software Update Tool be used in place of a Factory Reset to reload the firmware or can it only be used to upgrade (sideload a higher version)? It would be nice if I can refresh the firmware with a "good" copy without having to relo...
a empty email
Received an email from do_not_reply@email.meta.com with a subject description says (Updates to Supplemental Privacy Policy and Parent Privacy Disclosure).it doesn't have anything written or attached to the email
Rock band VR not available to buy when using Quest Link or in PC browser
I'm trying to buy Rockband VR from https://www.rockbandvr.com/ which redirects to the meta store when you click "Get RockBand VR" It redirects here to purchase. But on the meta page, there is no buy button. This is primarily on the browser. When I us...
Resolved! Where do I get help for Brick Tag?
Where do you get help for this thing? Spent 10 bucks and never got anything.
Resolved! How to buy meta quest+ using quest cash?
Hey, I would like to buy year of quest+ subscription using my quest cash balance. I have more than enough to do so but i cant select it as payment method (only my debit cards).
Why does the oculus app run down the battery so much
Whenever I open the oculus app and forget to force close it or have it on screen, it runs down the battery a tonne. It’s annoying and I would like to know if there’s a fix or a method around plugging it in and my phone becoming a space-heater while u...
How do I voice official Complaints against specific people not Providing Support Meta Quest
Same as title, have had nothing but horrible experiences with meta support. This current case is over two months and has zero resolve. I have been told 24 hours it goes weeks and I am now just simply disconnected from Support staff in chats; For inst...
Resolved! PTC V69 : laser pointer lost after switch on headset on Quest 3
Hi, I updated my quest 3 to V69 yesterfay. When starting headset, I got laser pointer ok : I can see both small white circles at the edge of the laser pointer. Then I remove my headset and I wear it again : the 2 small white circles are not displayed...
Resolved! Controller teleporting within the games
Sometimes when I'm playing random games my controller teleports itself inside the game to random places. For example, I'm playing BeatSaber and my saber teleports itself away from my virtual body. Another problem that I have is that my analog keeps g...
Live Streaming
Hi, I have a problem when coming to stream...... I have a main Facebook account, and I also have a Facebook gaming page. (NOT SEPERATE ACCOUNTS) my gaming page is intergrated with my main facebook However when it comes to start streaming I can not ch...
Resolved! OpenXR Not working for Oculus Rift (CV1)
Recently i tried to test a game in headset but the project would not open in my headset. This issue has also now been happening to some games like beat saber and most games in unity, Steam VR also did not fix the issue. Any help?
Resolved! Beat Saber music pack / device owner
My son made himself the device owner of our VR headset. If he purchased the lady gaga sound pack for beat saber, will it show up on my profile?Is there any way to switch it so I’m the device owner?
Resolved! Stuck on "its time to explore your new headset"
just got my new meta quest 3 headset and after doing initial setup and pairing successfully it's not stuck on the screen "it's time to explore your new headset" I've restarted it Factory reset Can't see any solutions online
Resolved! Quest Pro: Menu icon image popping up in-game when frame rate drops in PCVR
Possibly this is normal behaviour and I've just forgotten / didn't notice before, but prior to the latest update, when playing a PCVR game via Steam Link or Airlink I would notice drops in frame rate from, well, the lack of frames (or the Debug Tool'...
