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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta Quest 2 controller not working
We replaced the right controller with a brand new one because it wouldn’t turn on. We have had the new controller for about six months now and it shows 100 charge and shows it’s paired but the headset will not recognize it to actually use it during p...
Technical team won't help!
Can anyone tell me how to take complaints higher. I posted on here, got asked to privately message, did that. Got promised everything will be sorted. Got told I am getting my headset fixed now the technical team and Meta support are not replying. I f...
Left eye display flickering with black bars after 68.0 update
Hi,After the 68.0 update, while trying to view VR video content in the browser, the display of the left eye starts flickering with some black horizontal bars.I've already did a factory reset, which worked until the headset updated again to latest ver...
Resolved! Meta Quest 3 Air Link Missing Ethernet Connection
I'm trying to connect my Meta Quest 3 to my PC but it says I'm missing an Ethernet cable or connection. Is there any way I can connect my computer to my VR headset without an Ethernet cable?
Login
Doesn't accept either email
Meta Quest 3 left controller moves like crazy, I can’t control it
Hi, My Meta quest is only a couple of months old. I’ve used it probably 10 times. The left controller is acting up. It goes crazy, like I’m waving my hands around like a mad person. I have changed batteries (even tried the battery out of the right co...
Ongoing Tracking Issues with Quest Pro Controllers on Quest 3 And Quest 2.
Hi everyone, I’m experiencing some frustrating tracking issues with my Quest Pro controllers when used with my Quest 3 headset. Despite following all the suggested troubleshooting steps, the problem persists, making it difficult to enjoy my VR experi...
Guardians Frontline on Quest 3 not starting up
I have changed from Quest 2 to quest 3. I installed Guardians Frontline but when I open it I get a blue screen with some noise, and it just stays that way without actually starting. How do I get it to start up? Does it have anything to do with alread...
An unauthorized user took over my account in July and I can’t get it back!
July 21 I received an email from notification@email.meta.com that an email address was added to my account, followed by an email saying my email address had been removed. The email from meta said “if you didn’t make this change, please contact Custom...
From Other Suns - Game Crashing
From Other Suns This game from 2016 still stands out as a real gem in a catalog of mindless shooters and no creativity in environments - hmm another burned out urban area, how creative. Different ships, different enemies, so many different weapons. G...
Resolved! Meta Link suggests installing on a different drive but the only option offered is "QUIT"
Hi everyone,I need your help/hintsI was working with Quill but suddenly, everything goes blank and upon returning to my Oculus home, I have only the avatar in the mirror and NOTHING ELSE. No Menu No apps NOTHING: I tried all I can... reboot... repair...
Resolved! Unable to connect my Quest 3 via bluetooth to my PC
I'm trying to connect my Quest 3 via Bluetooth to my PC. My PC sees the Quest 3 but is unable to connect. The connection fails and my PC says the passcode or key is incorrect. Is it talking about the key code that I use for purchasing games on the st...
Ban from Neon tag
My son reported an addman for talking dirty and using cuss words towards him.. then the next thing he was ban from neon tag for 48 hours from that addman.. I find that not fair. Please reverse the ban.
Meta Quest Browser 33.3 WebXR Videos flickering
Hi, It's a nasty bug since Meta Quest Browser Update to 33.3Videos (.mp4) are fheavy lickering using Meta Quest 3 in VR Mode. Previouse versions worked without any problems. I also did a factory reset with no success. Unfortunately, I can't roll back...
Meta website loading issue
When I try to create an account using my other email address and enter my password, the page starts to bug and loads indefinitely. I have never been able to log in, even though I receive the verification code in my email.I have tried using a differen...
Black monitors on PC start up - Oculus Rift CV1
I've been having issues for a few weeks when I have my second monitor plugged into my DP port to HDMI cable from my graphics card. I have my Oculus CV1 plugged into my HDMI port on my graphics card but about 3 weeks ago when I booted up my PC, my mai...
Resolved! Pairing a refurbished Oculus Quest 2 headset with your existing controllers.
Hi All,I received my refurbished headset today, but ran into a problem pairing my own controllers with the (new?) headset, after entering the headset code into my Oculus mobile phone app.The headset screen indicated removing the original battery tags...
how to exit sideloading update mode?
I bought a meta quest pro headset when updating, the meta logo was spinning endlessly, I decided to go to the boot menu and by chance chose sideloading update mode, after which the headset shows a black screen tried to hold the on and off button, no ...
Quest 2 - Left screen flicker during VR video playback
I have had during this week severe issues with left screen flicker on my Quest 2. First I thought that there was a physical damage to the left screen, but then I noticed: The flickering only happens during VR video playback All remaining functionalit...
Resolved! My son can not login ''User is not allowed to access this app''
He there,My son i trying to login in the Meta Quest link on the computer but everytime he is getting the message ''Not Allowed To Access This App - User is not allowed to access this app'' On my computer he was able to use this app but now he is not ...
Resolved! Impossible d'installer l'oculus app
A chaque fois une erreur est survenue. Contenu des logs: Error deflating 'C:\OculusSetup-DownloadCache\ab99a4743ac04e91d058f05f53cd9fe3f15f36dc997d9832747220ea914843c2'.System.NullReferenceException: La référence d'objet n'est pas définie à une insta...
Help
I am fully aware this is a thread for the vr, however the vr goes through meta, and I can’t seem to get any help whatsoever going through instagram or facebook so hoping someone can help here. There is no help or support available for my problem and ...
instagram account hacked, all my posts deleted
My instagram account got hacked, all my posts deleded from feed, profile picture removed, username changed... how can I restore my posts???
Resolved! This account isnt eligible for this feature in Roblox VR even though my account is age verified
I have been trying different ways to log in but it doesn't work well, So I want to know why it's not working when my Roblox account itself is age-verified. Also, around 3 months ago I was playing Roblox VR with the very same age-verified account but ...
How to reset MFA for Meta account
A hacker logged in to my Meta account and added a MFA profile that I do not have access to.If I try to reset my password I get an email sent to me to reset the password since I still have email access. But then after intending to change the password,...
Order not dispatched
Hi, I ordered my Quest Pro 4 days ago and didn't recieve any dispatch information yet, did any of you have this problem before?My adress and account information are all correct, i don't know what's wrong
Resolved! Meta Quest 3 Right Controller Meta button not working
I just got my Meta Quest 3. My right controllers meta button is not working.All others button "A" , button "B", Thumbstick, Forefinger button and middlefinger button are all working. Tried to reset & repair the controller and also replaced batteries....
Resolved! "SEP30" error code for End of Summer Deals - Error when trying to add at checkout
"SEP30" code for End of Summer Deals doesn't work on my account. I have tried with games like Gorn, Paint the town Red, Painting VR, Little Cities. Everytime I try to enter the code at checkout, I get an error message. Why is that? I tried both on we...
I Ordered a Meta quest annd it said delivered by the 30th but hasn't even been dispatched
I ordered on the 18th and no payment or anything has even gone through.
Pixelated App board and panel in Oculus Rift
For some unknown reason the App board and the panel when viewed within Oculus Rift have become 'pixelated' and unreadable. When viewed on the PC monitor, all looks OK. I restated the PC. I reset up the Oculus Rift. But still the board and panel are '...
