Get Help

Why isn’t my link cable working on quest pro?

I have tried using Air Link, and it works fine. The Link cable works with my other Quest too. When I plug it in, it makes a connection sound and charges, but it cannot connect to my PC, trying to get it recognize. I've uninstalled and reinstalled the...

How to check % and what mode should i use.

I wanna check my % on meta quest 2 app but it's completely off so I can't watch it. Should I use sleep mode or what

How do I verify files on the PC Quest app

so i play bonelab but the level 02 isnt loading so arent a bunch of other levels but someone said to verify the files but im on the pc quest app and there was only a guide to the steamvr version i already tried a complete reinstall of the game and th...

Meta Support???? Meta Lack of Support more like...

It seems a few people have had a problem with their headset charging port overheating and even burning. This has recently happened to my headset... Noticed a weird smell then realised the charging port had melted and was trashed.Got in touch with the...

Resolved! Quest 3 Tracking Lost after Depth sensor damage.

I bought a used Quest 3 and it completely lost all tracking. I did a factory reset and now I'm stuck on the initial controller setup, no motion tracking and no passthrough. The white LED on the front of the Quest 3 is blinking. Since I have no warran...

Resolved! Quest 3 stuck in Battery Saver Mode

So I toggled the battery saver mode 3 days ago and ofc it lowered resolution. I wanted to test the feature. So I toggled it on, saw the change, and then toggled it off. When I turned it off, the resolution stayed the same, the fovetated size stayed t...

Game download codes

I just purchased a new oculus 2 and have not received an email for the free game downloads. I was under the impression that 6 games were supposed to be included with the purchase. How do I get those codes?

PAYMENT/PURCHASING ISSUES

is anyone else having issues with making purchases on their occulus? Never had any previous issues. I've already reinstalled the app and tried to add payment method, but it won't let me do that either!! Been trying to make a purchase for the past 2 d...

CONTROLLER Metà Quest 3

For a few months now, I have been forced to change the batteries in my controllers every two weeks. They run out on their own, the controllers are still and the buttons are not pressed. But nothing the batteries are running out.

Resolved! Air Link stuck on pairing

I connect my headset to my PC, I click on the Connect button and then nothing. It gets replaced by a Greyed-out Launch button that never activates, and the headset even starts lagging for about a minute. Cable link works fine. Tried rebooting everyth...

Latest Touch Controller firmware very intrusive when playing sims

Hey Meta support elves, I use my Quest Pro exclusively for PCVR sim racing, and as such I use the Touch controllers solely to start Airlink / SteamLink / Virtual Desktop and then start whatever sim I want to play. I then put them down (actually hang ...

Where's the PTC v71 Release Thread?

Is PTC v71 intended not for future release, or should there be a release thread gathering feedback from PTC participants?

Resolved! my left meta quest pro controller menu button not working

my left menu button does not give input when i press it but the tracking can tell that my thumb is over it, it just doesnt work, what can i do to fix it

How to Delete Call Logs in the Quest 3 App

I own a Meta Quest 3. In the Quest 3 call logs, there are records of calls with someone I no longer communicate with, and I would like to delete these records. I have tried unfollowing and blocking the person, and even reporting the conversation, but...

Virtual Desktop will not connect

I bought VD to connect to my macbook Air. It connected the first time I tried and I had a play around with it, to have a proper in depth go this week. I now try to connect to the mac and it says connecting but then flashes up disconnect then disconne...

new usb 3 10gbps cable starts being detected as usb 2 within 1 week

I bought a USB 3.1 Gen 2 10GBps cable, after the official one always showed up in the Meta app detected as usb 2. Right away, the icon was green, all good and happy. It's almost 1 week now that I am plugging in the cable daily. And it starts again, a...

Quest 3 360VR Meta Quest Browser error: This page requires WebGL to run

Hello all, I recently updated the Quest3 and the latest version of the standard browser freezes after a minute when I visit an immersive FrameVR environment in 360 like https://framevr.io/chatterdale What happens...I first visit the environment in 2D...

Resolved! AGE RESTRICTION, CANNOT PM?

I have sent numerous emails and messages via meta community. I was recently responded to by " meta manager" or whom ever, which instructed me to "Pm" on their page. But I have been to the page, and I do not see a "PM" BUTTON OR LINK. THIS IS GETTING ...

Resolved! Pavlov Shack Pre Order

I pre ordered pavlov shack a few days ago and now that it's came out I've not got it. I don't know what to do and don't want to buy it again cause I'll not get the pre order skins and I was charged for it.

Asgards Wrath II

I have never played any games before. I now have Meta Quest 3 with Asgards Wrath II. I am so lost. I'm stuck and can't figure how to accept a quest I have in my Quest Book. It keeps asking me to inspect my inventory. I do that but I can't go anywhere...

Meta quest 3 latest update broke YouTube vr

So I just updated to the latest update and now YouTube vr refuses to open no matter what I do, I click on it and thats it, nothing happens it just reacts to the click by its quick bounce animation and thats it. I've restarted, I've reset, I e checked...

Resolved! Refferal link

Hi i clicked refferal link activated my new 512 gb headset and did not get 35 doll credit got batman and 3 month subscription please help [REDACTED]

not able to login in meta account

not able to login in meta account because lost my phone in which i have enabled 2FA and i don't have recovery code too with me, the only thing i have the email id please help me to login in my account

help

my acount was hack before...and the hacker posted againts community standard of facebook and now it was desibled because of that hacker can any one can help me git back my account

Quest 2 after update, wifi keeps disconnect

I got the latest update a view days ago and hat now problems with my wifi connection. Since update it started to drop me from my wifi router every 1 to 2 minutes. And it will become connect after 2 to 5 seconds. Im pretty sure that there is no proble...

Can't use meta 2 factor auth with text messages

Hello, whenever I try to setup 2 factor auth with my cellphone number it shows my number, but acts as if I never did it in the first place, and when I did it the first time I never received a text message, is there any possibility of resetting this t...

quest 2 cant use my head set

I'm getting this message. It looks like there isn't an account associated with *redacted email*. Make sure that you use an account given to you by your organisation (for example, your university or the company that you work for). I've tried sideloadi...

Right controller spins out of control

My right controller just randomly started spinning out of control, no matter what I do it wont stop. I have tried factory resetting my oculus, ive tried getting a new battery, I play in a well lit zone. No matter What I do it wont stop. The controlle...

Resolved! User name change

I changed my name about a month or two ago, i need to change it for the last time but i need to wait 4 or 5 months. I want to start content creation but my name relates to a clan in a game and i dont want people to see that. Please help

Verification Email

I can’t log into my account becuase I am not receiving the verification email with the 6 digit code. I’ve been trying all day and can’t figure I it out, and have so far not received a response to my private message I sent support.