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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
ABUSE AND HARRASSMENT
PLAYER- KABLE_69 / LEGION 49BC PLAYER- RSSARR (KABLE'S brother and helps him to cheat in the game) Dear Discord, Steam, Facebook, and META Team of Developers, I'm writing to express my outrage and demand immediate action against a toxic player, known...
Hacker meta account- help!
I have a Facebook profile, and a hacker linked a meta account to it with 2fa so I can’t unlink it. Nobody from Facebook or Instagram will help me. Can someone please help me!!
Suspended account
My account has been suspended due to some issue connected to meta quest/oculus, I think. I cannot follow the link provided to me via e-mail resolve the issue, and cannot in any other way that I've found get help. I found a thread here, which seemed t...
Live chat
Hi , is there a live chat or a phone number for meta ?
Air link no longer working.
So I've been using air link since my quest 2 and it's worked fine. I even used it with my new quest 3 a few times. But recently I rearranged my room and some stuff and it's been a while since I played vr. So I decided to play some air link. Only one ...
Resolved! Quest Link goes into error loop after windows update 7/29/24
Hey team,Looks like an update to Windows and the Quest Link yesterday has killed my ability to do anything VR. Headset works in standalone.Did a Headset update. No change.Quest Link gives me the red "Meta Quest Link isnt' compatible with this system'...
Cant login because of MFA
Hello all, My Meta account is connected to a auth app on my old phone, so i cant use my Oculus anymore. There is no customer support for meta available (searching for it the last few days). How can i get in contact with someone who is able to remove ...
HACKED
My FACEBOOK was account by someone in Vietnam this week. It was done around 3 AM EST. FB did send emails informing me that both my Email and Phone number were changed. The email instructed me to click on a link in the body of the email if it was not ...
Can't buy discounted games during the August sale
Hello! I received a notification about the sale - https://www.meta.com/ru-ru/experiences/section/1012608447147744/. But the prices for all applications are normal, there are no discounts. Why can't I buy applications at a discount? The same thing hap...
Meta Quest 2 Elite Strap with battery restock?
I've made an order for two of them a month ago, I never received them and yesterday the orders have been cancelled and refunded. When will they be available again?@MetaQuestSupport
Resolved! Dance Central issues- not loading
My Dance Central will not load all the way. The introduction opens, but the actual Dance Central will not open. Help me please.
Beat Saber Problem - Don't have access to gifted game
I deleted Beat Saber right after my son gave it to me in 2021 because it was too difficult for me at that time. Now in my 70's with more time, I'd like to try it again but Meta claims they have no record of the gift, yet when I turn on my Oculus it s...
Universal menu unresponsive
I just purchased a quest 2 and have been experiencing a rather annoying bug. Whenever I try to use the headset the universal menu is unresponsive. The no matter what I do, I cannot seem to get the menu to work. My controllers are fine and are respond...
Increasing resolution above 1.0x in Meta Quest Link app results in awful performance
Ive been experimenting with the resolution in the Meta Quest Link app and anything above 1.0x resolution just results in a very laggy unplayable experience, we're talking 10 FPS. I have a 4070 Super and i5 14600k, so I'm surprised that I struggle to ...
Resolved! App not connecting to quest 3
I've had my headset for about a month the app and headset have been fine but recently the app has been asking to pair a new device Evan though i am signed in to the exact same acountI have already Restarted both phone and headset Uninstalled and rein...
Certain audio on recording with oculus 2 playback gone
For about a week, everytime I record the audio of other people talking is not in my recording. You can only hear me and the in game audio on the recording. While playing, you can hear them just fine. I am a content creator and this is killing me. My ...
Resolved! When adding an account I'm requested a business mail even though I'm not in a business
My brother bought a meta quest 3 and I don't want his account to get banned so i tried to add a secondary account. First time everything worked but i had issues with the account so i decided to delete it and create a new one. After a tone of problems...
Left controller issues.
So how many other folks are having issues with their left controller? Specifically my controller powers on just fine. Lights come on. Everything else But my headset will not recognize it. So now, after I factory reset the headset to try to repair the...
Resolved! Quest link requirement question and occasional audio problem
To start of I always wondered if a amd 7000 series would run OK since I currently have a rx 7600 which is a decent gpu. But even though it's not supported does anyone think it will or have any problems with vr with a 7600. Since so far my one steam v...
Q3 and both Q2's stuck in "*bleep* mode"!!!
hey pal (thats you Meta)! I have a Quest 3 and two Quest 2's, Q3 and one Q2 are in PTC. Now your probably thinking with all those my VR woes are left behind, no instead i have THREE TIMES THE VR PAIN IN THE *bleep* than the normal user. Ill start wit...
Resolved! META AI NOT SHOWING UP V69
had meta ai show up in developer settings before so I click on it and now meta ai is gone I tried restarting plenty of times even waiting a whole other day but nothing works and it says I can enable meta AI even tho I can’t it takes me to settings an...
Never got my Store Code
My mom got me a 20€ Gift card so that I could get Waltz Of The Wizard, but the code never popped up in my email or spam folder. She didn’t even typo my email address. ..*Bleep*?
Facebook account suspended due to Meta Account
Our facebook account was suspended due to Meta Account using by child and received a email from notification@email.meta.com which provide a link :https: //auth.meta.com/verify/?redirect_uri=https %3A%2F%2Fauth.meta.com%2Fupdate_tos%2F%3Futm_source%3D...
Ny vr meta is not doing nothing
Suddenly my vr went off and it's not charging and cant do anything can u help me
Resolved! App is on sale when I'm logged out, but isn't when I log in
All app on sale price change when log in became normal price (no discount) .when log out price change became on sale again. Only Bundle sale app price on sale when login Problem happen this week All Web Browser PC Android ,Oculus android App ,Oculus ...
Resolved! Turning on PC turns on my Meta Quest 3, please help?
So, turning on my PC while the Meta Quest 3 is connected seems to cause the headset to turn on for a second, do something briefly, and then turn off. After that, I get a message saying, 'The last USB device you connected to this computer has malfunct...
It wont let me remove a credit card
Hey, so I bought a game about 2 or 1 hour ago and I wanted to remove the card I bought it with but when I try to remove it nothing happens I try it on oculus.com and it said error. Do I have to wait a little bit I waited about 2 hours and it still do...
