Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 82146 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Language Arabic

Why is there no Arabic language? I lost 400 dollars, but after checking the VR oculus 2 does not support the Arabic language, what is the solution There are all languages ​​except the Arabic language and most of the people around me when the update w...

How to watch NBA games in Australia on Quest?

Hi there,I've been a League Pass subscriber forever, and a Quest 2 owner for a while now too. I've found there's no NBA app for Quest, and the browser says I need to install the NBA app.Is there a way to watch NBA games on the Quest, either in VR or ...

StMad by Honored Guest
  • 470 Views
  • 0 replies
  • 0 kudos

Missing store credit - no support whatsoever

I’m missing over $30 in store credit from a gift card I purchased during Christmas and after two weeks of basically no help or response from meta, and having been passed around THREE times to THREE different people, I’m literally nowhere closer to ge...

beebe3 by Honored Guest
  • 439 Views
  • 2 replies
  • 0 kudos

Controller and hand tracking stopped working

I got my Quest 3 10 days ago and everything was working perfectly, until today I got home, put on the headset to check the battery, put it to charge so I could use it later.When I got it, the hand tracking was working, but the right controller wasn't...

Resolved! Updated to v62 and environments have disappeared! [ignore]

Recently updated to v62 on the Quest 2 and the environments are missing in Settings > Personalisation.I can only see my custom ones. Even the default sunny canyon with air balloons doesn't show in the list. The canyon environment itself is loaded fin...

Referral Link Haven't Gotten Credit

I had sent my friend a referral link and we had expected to get it within the week after he set up his headset. It has been a week and we began to get concerned so we looked into the conversations on here. With that, we realized that we didn't even g...

pokefox01 by Honored Guest
  • 356 Views
  • 3 replies
  • 0 kudos

Hand Tracking option not working

I go to the hand tracking setting and try to turn it on, but then it send me to a message that just says “enable hand tracking” with nothing to confirm or anything like that, when I try to exit it shows that it didn’t even turn on, please help

Adding another account no 5 digit code

Trying to add another account which was successful. It’s the meta quest app I’m stuck on and pairing it to my app. But my accounts there and it finds the headset just doesn’t give me a code Inside the headset.

BNE187_0-1707854952159.jpeg
BNE187 by Explorer
  • 586 Views
  • 3 replies
  • 1 kudos

Among us audio chat fault? Quest 2

Hi my daughter is currently playing the new Among us game on meta quest 2 that was released yesterday. The first time playing last night was amazing she loved it. but tonight when playing there’s no chat audio sound at all, iv allowed access to recor...

Connor87 by Honored Guest
  • 4877 Views
  • 5 replies
  • 0 kudos

Resolved! Impossible to login Oculus PC app

Hi,I have installed the Oculus app for Windows in order to use Quest Link with my Quest 3.However, when I click on open with a Meta account no web page open for me to be able to connect and It does not work with my Oculus account. The Help Center lin...

lost all my games i bought!

I factory reset my quest because it wouldn't pair to my phone or PC. after the factory reset it did in fact connect to my phone. but now all my games are gone! this jsut happen but yesterday i changed my name on facebook because of people trolling me...

pinv0 by Honored Guest
  • 334 Views
  • 2 replies
  • 0 kudos

Pass code

Can someone explain to me how in the space of my child taking the headset off grabbing food and going back to it, why and how it now needs a pass code we've never **bleep**ing set!!

Quest 2 Constantly Rebooting

No longer a fan of anything to do with Meta, and will begin ACTIVELY turning any person I talk to away from the Quest 2, Quest Pro, Quest 3, or any related products. My quest 2 is now an expensive paperweight. Sometime after system version 40 is when...

Asgard’s Wrath Bug Bes’s Horn

I knew to buy another horn from Bes, but when I got back the guard won't spawn, it's just black when I go through the black loading screen, after I'm right back at the spot again and the guard won't show up. I’ve tried reloading an old save. Is there...

bethanyjj by Honored Guest
  • 1037 Views
  • 1 replies
  • 0 kudos

Mic problems. Pls help as soon as possible.

Okay so i have been having issues with my mic and tried almost everything, its on all quest apps and videos. But today when i went to play vr my mic suddenly worked but the second time today it didnt work. How is this possible and how to fix the prob...

missserr by Honored Guest
  • 678 Views
  • 5 replies
  • 0 kudos

My Quest is dead and will not charge

After a while my headset stopped charging, I have used multiple usb cables, cleaned the charging port, and used multiple different outlets. I even tried to go into USB Update mode but I could not get into it. My headset forever says that it isn't cha...

Resolved! Left controller light flickering and not connecting

So earlier today I was playing normally I haven’t hit anything with my left controller , Then it suddenly stops I looked at the controller and the lights keeps flickering and never stops. I tired doing solutions for this but now both of my controller...

Can't get past "push menu button on left controller"

I get the Horizon world welcome screen and voice keeps saying "push menu button on left hand controller". Nothing happens when I do and the message keeps repeating. I have to restart Meta Quest 2 in order to get back to VR. Help!

EpicCool by Honored Guest
  • 1207 Views
  • 1 replies
  • 0 kudos

Meta Remote Desktop app login loop on Windows 11

Hello all,I'm trying to use workrooms/remote desktop from my new quest 3 to connect to my windows 11 x64 PC, but the destkop app keeps asking me for login every 10 seconds. The PC itself seems to be recognized from the Quest device (at least it shows...

Does Meta have a ticket system for support?

I couldn't help but notice that when I send a support question, it's just a web form... which typically goes nowhere and isn't responded to.In this forum, I see that Meta wants users to send PM's to them through the forum software.I have worked at ma...

carlman3 by Explorer
  • 5172 Views
  • 8 replies
  • 0 kudos

Resolved! Disable camera snap on Quest 3

So much as the title says. How do I disable the really annoying 45° horizontal camera snap when playing a game? Currently playing Asgard’s Wrath II and considering the whole point of VR is to be immersive, I really can’t understand why they’ve chosen...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels