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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Disable Head Cursor Dot/Circle (BUG)
Hi,I was wondering how to disable the head tracked dot(cursor) when I'm not using the Oculus controllers. I'm running an APK, and after a while of not using my controllers, they go away (sometimes in my face, but that's another issue), and it shows a...
Resolved! Avatar gender
Every result that I’ve seen regarding this issue tells me that there are no pre assigned gender roles for avatars and that they’re all gender neutral and it’s just a matter of adjusting to make my avatar look like me. This is just simply not true. I ...
Game download stuck at “Request Sent”
Good morning and Merry Christmas. I bought my son three games, and I have approved all of them in the Family Centre. However they have been stuck at status “Request Sent” for 24 hours now, can you please advise how to progress their downloads? I’ve g...
My quest pro has ghosting when shaking head
today I noticed that white icon and text on a light colored (such as gray) background have ghosting when I shake my head(when I turn my head to the left, ghosting that can distinguish the shape of the icon appears on the left side; when I turn my hea...
Meta social features suspended
Hi, my oculus name is xtyze and my social features is suspended how do i see for how much is the ban and how do i appeal? Thank you ( when i click ok it kicks me out of the app)
Resolved! unavaliable apps (oculus store)
well, I bought oculus quest 2 in korea and I could not find some apps that i interested in like VRCHAT on oculus store, i wonder, can I use vpn on my phone to get it from oculus mobile app or can doing it like get me banned, if so, then what can I do...
This device is not eligible for additional coverage.
Hey guys please help I recently got my meta quest 3 when I put my serial number in the additional coverage it shows This device is not eligible for additional coverage. What should I do now !
Got a new iPhone, lost Microsoft Authenticator setup for Meta
I can't login to Meta without getting a 2Factor authentication code, but when I restored my iphone backup the Microsoft Authenticator app did not save the setup so now I can't recieve 2Factor codes for Meta. Any advice?
My controller joystick broke while playing
My right controllers joystick broke, i dont mean the whole thing but just the thing on top of it. Im pretty sure it was cracked but when it broke i hadnt hit anything. I cant get it out of there either, the joystick top part has broken into 2 separ...
RTX4060 link and oculus app issues
black box as a desktop view in the Oculus App,,,, even if I use quietly cable and air link to connect perfectly the headset to other app... (i.g. twinmotion)so I guess the problem is the oculus app!Even if useless Whatsapp Meta Support told me the pr...
quest 2 air link wont pair
My quest 2 wont pair with my Microsoft 11 pro pc and I don't know why everything is up to date i even looked in my mobile app.
oculus ding noise
the oculus makes a dinging noise i was wondering if there was a way to turn it off if not would there be a possible update for it soon?
Quest 2 will not pair to Meta App
Have tried the following steps:Reinstalling Meta app on iphone, ipad, and Android phone.Using an old build (193) of the Meta app on the Android phone.Numerous networks.Factory resetting headset and android.Have headset and phones plugged into charger...
Glitch in Apex Construct sending me to the start
I was enjoying playing Apex Construct, but had barely started when my son wanted to play for a bit. I missed a bunch of the lore and missions, so I decided to just start a new game since I was still near the beginning. Now every time I get to the war...
Resolved! Quest 3 airlink making crackling noises
So I recently got my quest 3 about a few weeks ago and until yesterday/today, I’ve had no problems with air-link. It started yesterday when I went in air-link to play lone echo and upon launch of airlink I hear popping sounds and a constant buzzing. ...
Account suspended
I think the product is good however I will never recommend anyone to buy this. The customer service is complete garbage. This is the third time my account was suspended for the most trivial matters. Because I did not enter my birthday, there was no n...
Virtual Desktop Meta Quest 3
I just bought & installed VD on my headset. Do I have to buy VD again to install it on my PC? Thanks!
Parental control in Meta Quest 2 - request accepted, but still only "sent"
I am having trouble with the parental control feature of Meta Quest 2. I have created an account for me, a parent account, and a child account for the boy. When my child wants to purchase a game, he must send an request. I receive a notification in t...
Resolved! Bonelab not saving my height
When im playing bonelab, when I switch my avatars and when Iload into the game, it never saves my height.
Broken Left controller
my grip button and trigger button are broken internally. I was wondering if I can send it in and they can fix it
Resolved! Quest 3 Plugged in Headphones have very bad audio
If I do a google search, I see a lot of people saying the audio is really bad when plugging in external headphones to the Quest 3. I have a good set of headphones but they sound very bad on the Quest 3. Is this a known problem with the Quest 3 and is...
videos not loading on meta app
Videos that I sync from my headset to my phone that are only like 7 minutes refuse to load and the one I've been trying to download is 10, it doesn't even attempt, I press download and it immediately says "download unsuccessful". It makes absolutely ...
Quest 2 Controller Drift
Hi My son's handsets keep drifting. How can I stop this
Air Link, steam link, vr desktop all not working
Hi,Recently got a quest 3 and want to use it to play games off my computer to utilize its power. Playing over a cable works fine, however, I have been unable to use any wireless connection.Any time I load into Airlink, steam vr, or virtual desktop, I...
How can I reach Customer Service?
I have not been able to reach customer service! I have reached out several times with no response. Is there another way to contact you besides email? thanks
Legion Slim 5 16IRH8 i5-13500H / 16 GB RAM / RTX 4060 8 GB will be good for Meta Quest 3?
Dear Community, do you think that laptop mentioned in the title will be good to experience VR without any problems?
Resolved! App purchased in headset, does not show on oculus app on pc
I purchased Beat Saber a year or two ago, through the app store on my headset, I have my account logged in correctly on my PC, but when I pull it up, it prompts me to purchase Beat Saber again? Is this a known issue? Why don't my games purchased, syn...
Resolved! Oculus Rift, display gets black after several playing randomly
Good morning, Maybe one of you had a similar problem... I'm currently playing Half Life Alyx on my Rift (not Rift S) For the first few hours everything went perfectly, but now it happens to me that problems arise after, for example, 15 minutes of ima...
Resolved! call
Can't I just talk to someone on the phone
PCVR extreme lag on meta quest 2
I've recently gotten a link cable to play PCVR games and noticed I get a bunch of lag whenever I play. I bought blade and sorcery on the oculus app on my computer and tried playing it. The game was extremely laggy and I'm unsure why this is(I had the...
