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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat Saber not downloading on my kids account.

I just got this thing and it's so full of bugs. I have 3 accounts on it and it came with Beat Saber which I was able to install as the admin and share it. My wife was able to download it to use on her account but my kid can't. It shows up in her libr...

Parental controls

I cannot setup the parental controls when my teen sends the invite and I click it says that I cannot setup the account as a parent.

Rusreed by Level 2
  • 0 replies
  • 0 kudos

Why can’t I buy Shiny Rocks?

So I tried buying some shiny rocks the other day for my 2nd account and when I went to buy them in game, a screen popped up saying “Cannot Purchase Additional Content”. Can someone help me with this?

holykat by Level 2
  • 1 replies
  • 0 kudos

Support chat - how to discuss communications?

HiSo, I had a frustrating week trying to get my Oculus account set up. Specifically, Meta refused to recognise my (very common) Australian email domain, and I was extremely reluctant to set up a second personal email account, just to make up for the ...

Quest 2 issues with OBS

So I have had an issue With my Quest 2 for a bit and I have linked it back to OBS. Every time I stream, my Quest 2 flickers, and artifacts quite badly. I have changed the encoding from CPU to GPU thinking it was CPU load related, no change. As soon a...

Avatar in Premium Bowling

I have the fully updated version of Premium Bowling. My problem is that the avatar you see in the game is one of the generic avatars and not the one customized for for my Meta account. I see most people have very customized avatars.

Cloud save not saving

I have cloud save activated and it shows “Yes” for Walking Dead saints & Sinners yet it shows nothing in the last cloud save column. It’s blank across the board for all the cloud save participating games I own. I already performed a factory reset onc...

Rotate View in Elixir Game

How do I rotate the view in Elixir?I started with First Steps, which was fun and informative. Then, I downloaded a bunch of games, including Elixir which uses hand controls.Before starting the game, all the menus are centered straight ahead and in re...

Account was reported

Hi there! My youngest son was playing a game. A kid got mad at him and reported him for his age. Is there any way to help us here. This was on my husbands account. And if his whole account gets deleted, he loses everything for his veterans stuff.. R

RLA2004 by Level 2
  • 3 replies
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App Refund

I accidentally purchased an app and I couldn't refund it within the required time. Its been a month or so and I couldn't find any solution. I was hoping you could help?

No achievements

I’m the device owner and on my 13yo daughter’s profile, she can’t earn any achievements in any games. How do I fix this? My wife and I both earn achievements and can see them on our respective scoreboards, but our daughter cant’t.

Can’t set up additional accounts

I’ve gone through the instructions on the headset but when try to set up additional account on meta app I’m told something went wrong and it can’t set up a new account with the information provided.


I have sent my referral link to three family members who have all bought and started using this none of us have gotten a referral credit - you have no phone number or email to contact

Quest link doesn't work with my Laptop

I have been trying for WEEKS to figure this out and for some reason, no matter how many things I try, it won't work! Everything on my laptop is fully updated, including the drivers. I link my headset with a cord to my RTX 3060 and AMD Series 5000 (wh...

Pairing with a stationary bike.

Hi, I’m looking to buy a stationary bike to pair with my headset is the only thing I need to look for is a smart bike with Bluetooth capability? Does anyone have any suggestions on a brand of bike? I don’t think I’m interested in a peloton. Thanks.

NKL1123 by Level 2
  • 0 replies
  • 0 kudos

Instagram hesabım kapatıldı

Instagram ve FB hesaplarım yanlışlıkla kapatıldı. Gönderim doğruydu ve hiçbir koşul ihlal etmiyordu. Lütfen benimle iletişime geçin veya FB ve Instagram hesaplarımı inceleyin, araştırın.Belki orada birileri bu sorunu çözmüştür?Teşekkür ederim.

wissiex by Level 2
  • 0 replies
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Not able to get Refund

I accidentally bought the wrong bundle and I am unable to request a refund with the app saying that it is ineligible for a refund.

Resolved! Gorilla tag wont install

Hello,I have had trouble downloading gorilla tag on my oculus quest 2. When I click to install it, it looks to be downloading but then it says download failed does anybody know how to fix this?Thanks.

ShellEnv keeps stopping. Vr won’t stop restarting.

 Hi there!! Background information: It all started last night when I wanted to record a video. I noticed that it wasn’t recording, even after pressing record. I brushed it off since the video wasn’t important, but whenever I opened my files app, a me...



Asked for a refund for beat saber it took the game off my list of apps but haven't gotten my money back three days later

Oculus Quest 2 screen glitching.

Hi all, I’ve been having an issue with my Oculus Quest 2, that I bought about 5 months ago brand new. Whenever I turn my headset on and load into the main interface, my screen within the headset starts glitching and moving left to right, without me d...


Hi so i cannot pair even though i tried all the steps and nothing will seem to work iv done the code way too many time and this is my first headset

Resolved! referral link didn’t work

My friend told me about the Oculus and sent me a link for referral, however it returns an "Can't Accept Referral - This Facebook account has already been used to activate a Quest 2." That is true, I did set it up but didn't see anything indicating a ...

Resolved! IOS App Landscape Rotation not Working

Hopefully someone here can help if they have dealt with this or maybe just missed a tutorial somewhere or something. Every time I cast from my Quest 2 to my iPhone the casting feed is always in portrait. Is there any way to force the cast feed to be ...

New Meta Quest UI not showing up

Hi, my meta quest 2 is running v47 and does not have the new UI/Color change. My friend does though, he also has the new meta quest app UI and im wondering how I get the new UI in the meta quest dashboard. The left one is what I have and the left one...

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