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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 82 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest Pro Left Controller Not Working / Pairing

I've been an avid supporter of VR and have owned every iteration of Oculus/Meta headsets since the DK2. This is the first time I've run in to any real issue... and have subsequently been met with the most frustrating and unhelpful customer service I'...

coryb155 by Honored Guest
  • 12 replies
  • 1 kudos

Third party apps turned into unknown sources

when my friend was playing vrchat, his application would crashe with something that states “android” (which is probably an OS file) so he deleted it. and now all his third party apps are marked as unknown sources and cannot be opened besides the appl...

Seth488 by Honored Guest
  • 2 replies
  • 0 kudos

purchased games for child account

I’m a parent managing a child account. My child is the Oculus user. She wants to play Beat Saber so I purchased it from the store and gave her permission to use it, but in her headset it just says “Request sent.” I’m sure I must be missing a step, bu...

wendy751 by Honored Guest
  • 29 replies
  • 1 kudos

How do I see when I got a game

I don’t know how to check the date when I got a game. I’m a competitive gorilla tag player and I would love to know when I got the game. I’ve searched everywhere “How do I check when I got a game oculus quest 2.” I can never find someone telling me h...

TorkVR by Honored Guest
  • 4 replies
  • 0 kudos

Cant verify age on my account

Why won't it Verify my age iv put my bank detail in so many times and it won't accept them keeps saying sorry it can't be done or something alone them lines. Why it's my account I'm and adult and all my details are right ?

Unable to set up Meta 2 after factory reset

Hi, bought a replacement handset and try to pair it with my headset. The headset wouldn't connect to my device via the meta app. I followed all of the advice, rebooting, updating apps, turning on and off wife/Bluetooth. I even installed the app on an...

pcvr stuck on loading screen when launching a game

Has anybody experienced this problem? when I launch the pcvr just normal everything is working just fine but when i want to launch a game like for example i want to play the game Real Vr fishing, I load into the game but I don't get to actually play ...

Quest 3 will not connect to Windows 10, using Meta cables

Quest Support Case Number: 06959019 Quest 3 (512 GB) MFG Date 02-2024 Hello, I emailed you last week and did not get a reply. So I emailed you again. Now I am posting here. This problem has been going on for two months and now and I am looking to see...

Resolved! No Summer Sale (US)

The summer sale has not yet shown up for me on my quest or on my phone when viewing the meta games store. I initially received an email from Meta discussing the sale with a live date of 6/20, then read online some people who couldn't see the sale wou...

Resolved! login loop when trying to log in with Meta Quest App

I get a pop up saying "Meta Quest" Wants to Use "" to Sign in. I click continue, but when I try to log in it using my email, it does nothing. The same Login screen pops up asking for my email and password. It just keeps going in a infinite lo...

Purchased games disappeared from library

Help getting a refund. yesterday I had purchased Bonelab on the oculus rift S. It is no longer on my library list or in my purchased history. When I look the game up through the store it informs me I have purchased it. I’m hoping to get help either g...

Damozilla by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Well Meta didn't think this through on Airlink

Well tried to connect to airlink and it keeps wanting me to pair with my PC. unless you have a monitor connected your out of luck. there is no way to pair your PC. An if you want to tell me to use Remote-desktop...well i tried that too. the moment yo...

My Camera app on Quest 2 won’t load

Just as the title says, my camera app on my meta quest 2 headset simply won’t load. When I launch it, it sits on a screen with an ellipses and doesn’t change no matter how long I leave it. I have tried shutting down, restarting, and even factory rese...

Resolved! Meta 3 Quest for Business Kiosk mode limitations

Hey! We are currently developing experiences to be displayed at meetings and expos, and we want the bootup experience to be as streamlined as possible when starting. We are using Meta for business, and even paying extra for the shared mode plugin, bu...

Unable to reset Meta Quest password

I've been trying to reset my oculus account password since I forgot it but when I click send email it says go to metas reset password and when I try a different email it says it doesn't recognize it,I don't know what to do.

Jam_42 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Can't login to Meta Quest/Oculus Mobile App

Recently tried to link a new controller to my Quest 2. Oculus on phone (which has been updated to 'Meta Quest' refuses to login. I can loginto the Meta Quest site on the laptop - just not the app. I've reinstalled the app and changed passwords but no...

gsternbe by Explorer
  • 21 replies
  • 5 kudos

Got a blackscreen of death on my Quest 3 after latent update

I just got my Quest 3 two days ago since my Quest 2 had the same problem. I went in settings to download the latest version and i played for a bit after the update was Done. 2 hours later i logged on and i got the blackscreen of death. I tried bootin...

Gadgari by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Into the radius not downloading

Hey, I saw that into the radius was available on the quest platform. As excited as I was I quickly bought the game and was notifed that into the radius is not compatible with the meta quest. Is that a setting or did something change to make my occlus...

Game downloads are stuck on "Queued"

Hello, I bought 2 new games on my Meta 3 and started downloading another (Tripp, Crazy Kung Fu & Pavlov), If I tap "download" for all 3 it shows "queued" indefinitely. I am not able to download or play these games or ANY new games at all. I did not c...

Paddy1337 by Honored Guest
  • 5 replies
  • 0 kudos

Cant hear my friends voice in recordings

Hi, wondered if I can get some help?I have been recording videos on my quest 3, but when I look back at the videos, I cannot hear my friends voice in it. I can hear him in app just not on the video. When making videos with other friends and random pl...

Resolved! Quest 3 recorded video is zoomed in

Hello, I have a Quest 3 to play Microsoft Flight Simulator, basically. My problem is that when I record a video with the Quest 3, when I play the video the distance inside the cabin of the plane has been zoomed in, which means that the instruments of...

Transfer parental control to another parent

I am a step father and need to transfer the parental supervision controls to my step son's father. I have googled this for weeks looking for any advice or answers on how to accomplish this. it seems that it simply isn't coded in to the quest parental...

J0nz3n by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! issue converting an existing Meta account to parent controlled

I am trying to convert my sons meta account for his Meta Quest 2 to be in line with his age. It suspended his account and I now cannot get any further and he cannot use his device. I raised a support request 2 weeks ago but they have not resolved the...

isdfpbr by Explorer
  • 11 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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