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Age Verification Payment Issue
I clicked 'use a payment method' and entered my credit card information, but I received a message saying the payment failed. I tried two more times, and each time I got the same failure message. However, five minutes later, I received three deduction...
tBought a Meta Quest 3 right before the price dropped :(
Hi all, I had bought the Meta Quest 3 128gb model around a week before the price dropped. So now the 512gb model costs £10 cheaper than what I paid for the 128gb model and they now come with a Batman game. I am pretty upset as you can imagine. I trie...
Resolved! Oculus quest 2 connection issue
I have a problem with the quest link, and it annoys me a lot most days, it connects fine. although recently i've been having trouble with connecting it to my PC at all. it's showing me this today, and it won't let me remove the device to try and fix ...
Can't register Oculus Quest (1)
I've had all kinds of problems with my account. First off, my Instagram acct was hacked and now I can't access Facebook. Consequently, I have been unable to use my Meta Quest since it relied on Facebook for access. I formed another Meta acct with a n...
Secondary Windows account can't use Meta Quest Link
Thank you in advance for any help. My son and I share a PC. We each have an account with a login. My account is the administrator. When we log into the Oculus PC App, we can connect wirelessly with Quest Link, use the Quest to interact with the PC de...
Pairing
I’m trying to pair my headset with the code it ask for but it says an account is already on it which am unable to connect my oculus to my meta horizons app
I'm 13 year or older
If I use a payment method for showing I'm 13 years or older, I get Refused to display 'https://auth.meta.com/' in a frame because it set 'X-Frame-Options' to 'deny'. This seems a meta problem to me, any ideas where to post this?
Update Account with Parental Controls
Our grandson is 10 and loves the VR, we set his account up in good faith. However now know that he should have a parental account supervising this. How do I convert his account without losing the games he has downloaded? Many thanks
Resolved! Games in Russian
Hi! The game store has sorting by game languages, but there is no Russian language. Why?
Beatsaber BTS pack unavailable
Hi, I'm trying to buy the BTS pack. On PC and Quest it tells me "item isn't set up for purchases yet". In Android and Web I can't even find the pack, just individual songs.
golf 5 eclub issue
Hello,When I play a game in golf 5 eclub (whatever the game), at the end of the last hole (9 or 18), the ball gets stuck in the hole with flag in the air and I have to exit the game and l lose 0.1 index. I tried to reinstall the game but it doesn't w...
Something went wrong. Try again later when approving app request
My son sent an app request for a teen game. He is not a teen but I purchased the app for him in my account. When he sends a request I go to approve it and I get the “something went wrong. Try again later” message. I have tried to solve this myself ov...
Resolved! 6 month free subscription and game
How do I activate the 6 month free subscription and download the free Asgard game. I can only activate the 1 month free trial. Thanks in advance
support site does not work
I cant get to support site. It says that page is not available now.It is same thing with all browsers.Not working in home, not working if im trying to get support site from work or from my friends computer.It has been like this about a week.So how lo...
Im sick of this
Im tired of this infinite uphill battle to log into my oculus account. No matter what i do, oculus REFUSES to give me ANY kind of contact info so I cannot contact them in order to change the phone number associated with my account. Since I last used ...
VR Air Bridge D-Link - Kann nicht im WLAN gefunden werden
Hallo zusammen,Vorab:es gibt leider nur Themen the knapp 1 Jahr alt sind und dessen Lösungaansätze nicht geholfen haben.Deswegen möchte ich mein Problem hier mitteilen, evtl hat jemand das selbe Problem bzw eine Lösung. Problem:Der D-Link hat vor ein...
Resolved! Treating Battery Corrosion?
Got out my headset after maybe a month or two of not playing and noticed the adjustment on one of the straps was stuck. After prying it loose noticed the base of it was stiff and the surrounding cracks were filled with white powder. Shortly after boo...
Quest 3 controller straps are Faulty
HelloI recently purchased the quest 3 to upgrade my son's VR from the quest 2. The quest 2 has a reliable wrist strap design which only would malfunction if the strap broke. I'm having serious concerns about how poorly the quest 3 wrist strap was des...
Complaints department contact
Hello.I need to contact the complaint department ASAP.Anyone know their detailes? My quest stopped changing, I've sent it back to Meta in January, is is already a month since I'm waiting for the replacement and no sign of it. Naw they don't answer my...
2-step verification impossible
@MetaQuestSupport So my problem is i have 2-step codes sent to my old phone that i no longer have and i have no way to log in i had to make a alt account just to send this in hopes to get help my main acc is ash54510
SOS blinking of controller
My right controller is blinking, signaling SOS in Morse code. In other words, IT'S NOT READING THE RIGHT CONTROLLER.I’ve read that I need to unpair and pair the controllers in the mobile app. The fact that I have to use a different device to change t...
Hand tracking when in PCVR
My hand tracking works great on my Quest 3 just fine. The second I enter PCVR via air link my hands disappear and I’m forced to use the controllers only. Even when I enter passover mode when in game, (when in PCVR), it still does not pick up my hands...
Resolved! Meta horizon worlds issue
everytime i load into meta horizon worlds on my oculus rift cv1 i get stuck in the welcome island and i cannot do anything asides from bringing up a report problem screen and my avatars arms are grey and flickering in and out
Enabling hand tracking on Oculus Link?
When I connect Quest headset to pc via cable hand tracking doesn't work, and there is no option in menu to enable it. can someone tell me how to enable hand tracking when its connected to PC?
Airlink on Quest 3 not finding PC (Microsoft Surface Pro 8)
Hi!, I am having an issue with my Quest 3 not finding my PC. I updated my PC software to the latest Quest Link Software on your website. And my Quest 3 has the latest Public version Software V69. I have checked my firewall for Quest Link (Meta Remote...
Resolved! AI Clothing Design - Not available to all?
My American friends have the ability to use AI to generate clothing for their avatars in the Horizons phone app. I, a Canadian, do not have this feature in the app. Is it excluded from Canadians? I'm having such a hard time finding any posts about th...
Meta Quest Remote Desktop - Installation failed - MSI event id 11708
I tried everything I could think of. I would be grateful for any help getting past this.Edit: I did some more digging in Event Viewer and found a system event when MSI failed; the second XML is below. Windows 11 Pro 23H2AMD Ryzen 9 790064GB RAMRTX 40...
I was Overcharged. The support was really unhelpful. I feel violated.
I purchased something for £40 as it was a 50% off deal. I was then charged £80 upon trying to get meta to help me but didn’t really this is the worst experience I’ve ever had with the support And with meta and it would really appreciate some compensa...
Right controller drift. Quest 2
My right controller drifts down. When I point at the app list it scrolls up. I have tried unpairing the controller and pairing it again. (Didn't help) I purchased a new joystick and installed it and still the same thing. I was told to Calibrate it bu...
Meta Quest 2 - Business Email Required
We've had this since 2022 and have just done a factory reset as we couldn't get through the payment process. It is now asking for a business email to login. How do we rectify this please?
