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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Play space Room set up

Hi, I have done a massive room set up, mapped my entire first floor of my house. I played first encounters no problem. For Drop Dead the cabin I have done the boundary turn off work around no problem. However, my issue is my play space setup randomly...

Creed rise to glory pvp not working

I bought creed rise to glory Championship edition, and I wanted to play PVP. It said online user not found something like that and I did try again. It searched and it did not work. Is there a way to fix this? Please help I want to play against my fri...

Problems connecting Quest 3 via wi-fi for the MQDH

Hi! I can connect the Quest 3 via Air link with the Meta Quest Link in the pc (and also in the phone), but I cannot connect the headset via wifi with the Meta Quest Developer Hub. If I connect the headset with the USD cable it is Active in the MQDH, ...

3diana by Honored Guest
  • 765 Views
  • 2 replies
  • 1 kudos

Has the latest update bricked my quest 3?

I used my q3 to watch the F1 quali and was woking fine. I took it off during an ad break and when I put it back on it had a black screen. I pushed the power button once and an image of a cpu (?) with a down arrow with a green progress bar below it ca...

How to configure the screen to follow

Hello, I just bought the MetaQuest 3. When I first started it, the screen followed my gaze. When I turned my head to the left, the screen would follow to the left. Now, it’s fixed. I have to press the Meta button to recenter it in front of me. I’d li...

Facebook account hacked and disabled

Can someone please help me. My account was hacked and disabled. I have tried all the support options I can find without any luck. I've had this account since Facebook began so it has a lot of personal information that I don't want to lose. All I know...

Tezza82 by Honored Guest
  • 1459 Views
  • 17 replies
  • 0 kudos

Can't purchase a game on sale because of something "unusual"

I wanted to buy ghosts of tabor on sale for $18.00 so I tried to buy it and then my request was denied for "unusual activity". I thought it was something with a card so I bought myself a gift card for $18.00 and tried to use my store credit to buy gh...

shline by Honored Guest
  • 266 Views
  • 1 replies
  • 0 kudos

Quest 3 Controller not tracking at all

The controller tracking is not working and I cannot see the controller in virtual mode but the buttons work and there are 3 pink-purple lights on the controller while in passthrough mode. I don't know is wrong with it I've tried all of the troublesho...

WhatsApp Image 2024-01-19 at 22.25.16_0aaf52cf.jpg
Halid42 by Explorer
  • 2326 Views
  • 5 replies
  • 1 kudos

Class Action Lawsuit?

So I spend hundreds of dollars on a VR headset, another couple hundred on games and my unit is useless? I can redownload apps that disappeared yesterday but now I have to PAY FOR THEM AGAIN? What a scam! Just let me redownload the games I already pai...

Anonymous by Not applicable
  • 3155 Views
  • 13 replies
  • 7 kudos

kann Resident Evil 4 nicht starten

Resident Evil 4 hab ich über das Handy gekauft, ist auch in der Bibliothek von meiner Oculus Quest 2. Kann damit aber nix machen. über die Brille selber finde ich das spiel nicht.. kann mir jmd helfen / Tipps geben?

Daniel-23 by Honored Guest
  • 1223 Views
  • 20 replies
  • 0 kudos

Unable to supervise child account

Hi,My son is unable to log into his meta quest account because of age restrictions. I've gone around in circles to either give consent that he is over 13 by adding a payment method, or by adding his account to my account in my family centre but there...

my headset keeps crashing when i press oculus button

ok so im on standalone and when im in a game and i press my oculus button nothing happens but when i press it again to head back into the game the game kicks me out! is there anyway to fix this? if so pls tell me. also the game doesnt crash it just k...

Swoshvr by Honored Guest
  • 356 Views
  • 2 replies
  • 0 kudos

Can't find code

When proving my identity I have been asked to enter a code that is supposed to have appeared on the screen of my meta quest. I cannot find this code, nothing is on my screen. Any suggestions?

Resolved! Desktop size in Quest Link has changed, can't see start bar

Recently my desktop size has changed when I load into Quest Link. I'm not sure if I somehow hit a button or if it changed with an update, but the lower portion of my desktop can't be seen in my headset. It's like it's cropping the lower 1/4 of my scr...

Transfer to other account

I currently have two accounts by accident and need them to combine. I have about 400$ worth of games on one that I need transferred to the other as I cant actually sign into the account due to it being tied to a Facebook I no longer have access to. B...

Resolved! Mystery Charges

Just noticed that for some reason last week I've been charged twice £0.79 by 'METAPAY*PAYMENT' on the day I set up my Quest 3. I had added a card for future payments, but didn't purchase or subscribe to anything.I've now removed the card just in case...

Factory reset with out using the head set.

My sons headset screen is all red lines, we have been advised to factory reset but this is proving impossible as every time I try to reset using the app, I’m told to look at the headset to find the code. We can not see the code as the screen is too l...

RUSH app not downloading on Quest 2 or 3

Hi I’ve just bought the Rush game but I can’t finalise the downloading: the download begins but never ends with success (it arrives near the end and then stops…….) neither with the Quest 2 nor with the 3 one. Can you help me?

GS70 by Honored Guest
  • 366 Views
  • 2 replies
  • 0 kudos
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