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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 52302 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Menu does not display

Hello, my menu doesn’t work and if I even tried to turn it off and then back on it still don’t show up so I don’t know what to do and the Internet can’t help me to.

MaximF by Honored Guest
  • 489 Views
  • 4 replies
  • 0 kudos

Bonelab black screen

After I played for months, all of a sudden a black screen appeared on Bonelab when I try playing. It doesn’t go inside the menu etc. what is the problem and how to fix it??

Quest 2 airlink stopped connecting to PC

Airlink used to connect to PC but suddenly stopped working this past week. The headset will detect and attempt to pair/launch the airlink connection but the connection always fails and prompts me to restart the headset or restart the Oculus PC app.I'...

koruppi by Honored Guest
  • 355 Views
  • 2 replies
  • 0 kudos

Facial fan for Quest 3

I am still getting very foggy lenses with the Quest 3, despite the supposedly upgraded visor ventilation. Does anyone know of a fan that would help with this, something like the BoboVR F2 but designed for Quest 3? The fog is making using the headset ...

Asgard's Wrath 2 redeeming

Long story shortGot quest 3, setup, get notification that i am eligible for free AW2, no email for redeem, store page shows me 60€ price tag. Did factory reset, setup again, contacted support and provided screenshots. Help pls i want to play aw2 

Vihamiini by Honored Guest
  • 464 Views
  • 3 replies
  • 1 kudos

Resolved! Is Elite quest 3 battery neccessary disconnect after play?

Hi I bought on 14th December 23 an Elite for quest 3 with battery. I charged fully Quest 3 battery and Elite battery (100% + 100%). I didn't play with Quest3 for a few days and it was power off in the box. When I return to use it I found Elite batter...

Cannot create a boundary.

I updated my Oculus Quest 2 to Meta Quest 2 Version 60 this week. After updating, it always shows "Create a new boundary" and hangs there. No response on clicking the button. It was working well before updating. Is there a solution except Factory Res...

shushanzh by Honored Guest
  • 1646 Views
  • 4 replies
  • 0 kudos

Can't reach Oculus Service

I've recently attempted to use my Quest 2 and loaded the oculus software where i am greeted with the"Cant Reach Oculus Service" error,I have done everything in support in the following link: https://communityforums.atmeta.com/t5/Get-Help/Oculus-App-S...

Smwoop by Honored Guest
  • 591 Views
  • 3 replies
  • 0 kudos

PC Freezes when on Meta App= PCVR

Hi, so I got a quest 2 and connected it to my PC, on my pc is also the Oculus app. I connect to my PC using air link and play in a good quality very few lags etc. But every time I shut down the quest 2 my PC just freezes and it wont unfreeze unless I...

Some people cannot be found and cannot be found

Hello, I would like to follow a friend and he would like to follow me. Both profiles are set to NOT private, but we can't find each other in the people search (he can't find me and I can't find him). Other people, e.g. people you have played with, ar...

Resolved! Few question about Oculus...

I'm considering purchasing Oculus. Mainly for Beat Saber and similar games.Does the purchase Ocukus 1 64GB make sense? I can buy it for low price.If not - how big is the difference between Oculus 2 64GB and 128GB?How much space does it needs? I have ...

How do I open a Support Ticket?

I have tried literally everything to get our Quest 2 out of this boot loop from Factory Resetting the Quest 2, holding the power button, letting it sit and die while boot looping, then charging all the way but nothing has worked. I once got the unit ...

issues with my Oculus quest 1

Okay For starters, I'm new to oculus as of 3 weeks ago. I purchased my oculus used from someone off of Facebook Marketplace. Everything was going okay. I subscribed to Oculus Quest Plus. I got a free 1 month membership Trial Which came with two free ...

Resolved! Quest 3 Age Ireland

I’m trying to change my sons age on the Quest 3 to allow him play Gorilla Tag but I keep receiving “couldn’t update Birthday We weren’t able to update your child’s date of birth. Please contact customer support”. I can lower his age but not increase ...

Not eligible for referral

I have an Quest 2 and received a referral to get an Quest 3. When I tried to accept the referral it stated that I'm not eligible.

Meka_Meek by Honored Guest
  • 989 Views
  • 4 replies
  • 0 kudos

Resolved! Refund limit?

Is there a limit to how many refunds you can make? I know there’s that auto refund thing but what happens if you abuse it? Just curious.

Controlling Oculus Video from PC

I want to project the video I opened on the computer to Oculus VR glasses. The person will wear VR glasses and the person in front of the computer will start the video. I wonder if this is possible?

UmtUzn by Honored Guest
  • 916 Views
  • 0 replies
  • 0 kudos

Resolved! Can't get the Lady Gaga pack for Beat Saber

I'm having difficulty getting the Lady Gaga pack for Beat Saber for my daughter. It says I need to purchase Beat Saber first. I've already purchased and gifted it to her. She's been playing it so i know we have it.   Help please!

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Resolved! OCOLUS RIFT S

Good morning everyone ,my ocolus rift s no longer turns on, it no longer has a blue or orange light and my PC doesn't see it when connected to the software.How can I see if it has power?Is it possible that the cable is damaged?Thank you

Resolved! Can’t redeem Asgard’s Wrath 2 with Meta Quest 3

Hello, after I finished my Meta Quest 3 setup I was prompted to download my free copy of Asgard’s Wrath 2. However, I hit the “download later” button as I was trying to fix a setting. I am trying to find how to redeem the game now, but I have no noti...

after update black screen only guardian is visible

After updating the oculus quest 2 256gb I had a black screen and could only see the guardian walls around the room, also I can see everything good when I cast the oculus to the phone but nothing is visible throw the oculus lens but the guardian walls...

47Ishy by Honored Guest
  • 1322 Views
  • 12 replies
  • 2 kudos

Resolved! Oculus PC App and iOS App out of Sync?

I've noticed that the games listed in my Oculus PC app library and My Oculus iOS app differ (e.g. I can find Asgards Wrath II on the iOS app, but cannot find it on the PC app). I've verified that I have the same account logged into both apps. Is this...

CpeGeo by Honored Guest
  • 427 Views
  • 2 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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