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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
my headset keeps crashing when i press oculus button
ok so im on standalone and when im in a game and i press my oculus button nothing happens but when i press it again to head back into the game the game kicks me out! is there anyway to fix this? if so pls tell me. also the game doesnt crash it just k...
Can't find code
When proving my identity I have been asked to enter a code that is supposed to have appeared on the screen of my meta quest. I cannot find this code, nothing is on my screen. Any suggestions?
Resolved! Desktop size in Quest Link has changed, can't see start bar
Recently my desktop size has changed when I load into Quest Link. I'm not sure if I somehow hit a button or if it changed with an update, but the lower portion of my desktop can't be seen in my headset. It's like it's cropping the lower 1/4 of my scr...
Transfer to other account
I currently have two accounts by accident and need them to combine. I have about 400$ worth of games on one that I need transferred to the other as I cant actually sign into the account due to it being tied to a Facebook I no longer have access to. B...
Resolved! Mystery Charges
Just noticed that for some reason last week I've been charged twice £0.79 by 'METAPAY*PAYMENT' on the day I set up my Quest 3. I had added a card for future payments, but didn't purchase or subscribe to anything.I've now removed the card just in case...
Credit card charge multiple times when card information added in Meta Quest App
So here is what happened... I bought quest 3(new and sealed), wanted to try Quest+ subscription's trial as offered in the Meta Quest App(on Phone). When I entered my card details on 14-03-2024 in the Meta Quest App, Meta Store started charging me 96,...
I keep having to restart my PC for Air Link to find it
The title says it all. I have a Quest 3 and when I try to connect my Quest to my PC via Air Link I have to reset my PC for the headset to be able to find it. How do I fix this? It works after PC reset.
Factory reset with out using the head set.
My sons headset screen is all red lines, we have been advised to factory reset but this is proving impossible as every time I try to reset using the app, I’m told to look at the headset to find the code. We can not see the code as the screen is too l...
RUSH app not downloading on Quest 2 or 3
Hi I’ve just bought the Rush game but I can’t finalise the downloading: the download begins but never ends with success (it arrives near the end and then stops…….) neither with the Quest 2 nor with the 3 one. Can you help me?
Quest 2 screen tearing, controller lag, and phantom head movement when using Air Link
When using air link, my headset will start jittering position, as if I was moving, and the controllers have inaccurate hand tracking/super bad latency. When I look around, the tracked movement causes screen tearing so bad I can't see. When at the fir...
A request for the USB device descriptor failed | not able to connect meta quest 2/3 with usb
From last 1 week I am not able to connect Quest 2/3 devices to my windows PC. I am getting error regarding Unknown USB device in Device Manager. So presently I've issue in Oculus Link(Rift) not working.I am attaching Full Log of 1 Day from Oculus Log...
Disabled Meta accounts after Instagram Hack - Lost access to Quest games library
Hi all,Back in August, my Meta accounts got disabled (or rather my Facebook account, which I used for my Quest 3), following an Instagram account hack (despite 2FA). I never had an Instagram account, but a hacker managed to link a scam IG account to ...
Account Suspension
Hello Meta My Name is Enzo and my oculus says my account has been suspended for absolute no reason at all. Every time my oculus brings me to a page saying to enter a code in www.meta.com/device When I enter the website is tells me to log in, but righ...
Can’t access account because of 2FA SMS not arriving
*This is a temporary account so i could write this message* Hello, i have a selection of Meta headsets and recently i needed to make some changes to the account but had forgotten my password. I went through the password reset process but i am unable ...
Quest 2 Airlink Wobbly after stutter
When using airlink with anything at random it will stutter for a second, then become extremely wobbly to the point I cannot play without getting nauseous. I can't figure out how to solve this, any help appreciated.
Can't turn off Notifications indefinitely anymore
Is the option to turn off all notifications indefinitely completely gone since the recent update or is it just hidden somewhere? I do not want to turn them off "Until Midnight" every single day I have to use the Quest Pro. It is annoying to do so and...
Resolved! Re: pop up follow window..!!
Hi Everyone, been using Meta Quest for awhile now, one of the most annoying things I get is the ‘follow’ pop up window’ whilst playing a game.So, I’m playing Super Rumble for instance, I get close to someone, and due to my “massive hands”, and franti...
Can't put pin code in because of broken controllers!
Hi, my controllers are broken so I'm unable to put in my pin code to access my quest 3. Any ideas please? Thank you
reactvate instagram account
Hey. I am. ashu twinkle from Narwana actually my I'd is suspended without any reason I am a writer plus a singer. May be someone who hates me. He or she did this to me my content on Instagram was clean no Froud advertising but someone hacked my I'd w...
Price drop
I just bough the quest 3 last week. With the price drop and giving of a free game “ Batman”, do I start a return and repurchase of a quest 3 512g or will meta send me a refund of the price difference and free game. It’s just as easy for me to do the ...
Code keeps getting sent to old email
I have two email addresses in meta accounts already but every time I try to delete the old address or change my password it sends the code to my old email that I no longer have access to.
Can't pair replacement right controller
I had to get a new controller for my son's Meta quest 3. I have found the guide on how to add a new controller however the option just isn't there in his app. His is a child account if thisakes a difference. It is not in my account because the headse...
Steam VR black void when moving
Hello everyone,unfortunately I can't find a solution on Google. I have also tried everything possible. My problem is as soon as I start Steam VR on the Quest 3, it bugs so badly that you can no longer use it. At first I thought it was related to Meta...
THE OCULUS QUEST 2 CONTROLLERS HAVE BEEN GONE FOREVER!!!
WHEN WILL THEY BE BACK!!!
Roblox won't update
It says something else is updating but when I try to prioritize it nothing happens
Hacked Account-Any way to get it back?
My account was hacked about a year ago that changed my account name to "Meta Copyright" and is now disabled. I have been using this account for years that includes photos I cannot get back at this point. Also this account is tied to my Oculus as well...
Apps won't update (Unable to Download - Unknown 11)
Wanted to hang out in VRchat, but it needed to update. Ok, hit the update button and it has just sat on "initializing" for over an hour. I go into the apps tray to update everything that has an update and it immediately just pops up with an error tha...
Weird freezing issue.
So I have this weird issue when trying to use quest link. Whenever I use quest link for the PC it will randomly freeze every so often when playing and I have to reconnect for it to work normally and it will happen again after a while. Every time I do...
Motion controller stop working
my motion controller stop working after enable hand trackingi try all this still. The result still the same-factory reset (Only work when hand trackind disable)-pair and upair the controller- change the battery- uplug the battery and wait 5 minute
Cant download games
Im actually sick and tired of this bs. I bought ghosts of tabor. Tried to reinstall it and now it wont, keeps getting stuck on 80% then deletes. Meta, fix this issue. This is so absurd, you guys keep making new headsets but cant hire better tech peop...
