Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44223 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

enviroment moves when looking around???

i noticed when using my sisters oculus headset that her environment moves when i look around which doesnt happen with my headset. its very unusual and annoying as it decreases your fov and is very weird im not sure if its a tech issue or setting issu...

toxz_jt by Explorer
  • 320 Views
  • 2 replies
  • 0 kudos

BLACK SCREEN AFTER REBOOT

I am extremely frustrated with this issue… did a reboot per your instructions and now the screen is black and it OBVIOUSLY A HARDWARE/SOFTWARE ISSUE and the only resolve I was given was to purchase another one because mine is out of warranty!!! There...

Me202323 by Honored Guest
  • 304 Views
  • 2 replies
  • 0 kudos

Meta Account Notification???

Hi allThanks in advance. Recently got a notification to say "Please provide your meta account or your account will be suspended". So I checked the Meta Quest App and when I click on the notification it just makes me sign into.my meta account. I never...

Second Account

I’m trying to set up a second account on a headset that I am the admin account. I log out of the app but still get an error message after entering the code on the meta/device page. Do I have to use a different phone? does it need to have a meta app a...

joewam by Honored Guest
  • 255 Views
  • 2 replies
  • 0 kudos

Oculus PC App

Tried to log into the Oculus PC app and after I click "Continue with Facebook", my browser opens up and I click Continue As, I'm then redirected to a new page with Continue in the Oculus App at the top. My Oculus PC app now says, Unsupported Post Req...

ipshwitz by Honored Guest
  • 392 Views
  • 2 replies
  • 0 kudos

Apps uninstalling themselves

Ever since I got the meta 3 maybe a week ago this has been a concurrent problem. Apps go missing, on both accounts on the meta 3 not all of them but one or two, they are uninstalled. Even when I just played it yesterday now it's Uninstalled. We turn ...

Shared Quest 2, password required every time she logs on.

Hi, I have a quest I share with my daughter. Every time she tries to play on it, she's required to use my pin, this is very annoying. The only reason I want a pin is so that she can not log onto MY account. I don't want her able to play VR Chat and I...

Chubacus by Honored Guest
  • 462 Views
  • 2 replies
  • 1 kudos

Wall charging Q3

 Greetings,just purchased the Q3. Great set up. Curious if I can use my 30w wall charger with USB-C to charge the device? I typically use this wall charger to charge my IPad Pro. thank you.

IMG_0393.jpeg
Chasen187 by Honored Guest
  • 306 Views
  • 2 replies
  • 0 kudos

Bad meta quest 3 microphone quality

Since I got the be meta quest I saw the difference when I was recording gorilla tag on pcvr, I tried to fix it somehow, watched YouTube videos and looked at forums and have no idea why new microphone sounds so bad compared to quest 2

TwistPug by Honored Guest
  • 692 Views
  • 4 replies
  • 0 kudos

Resolved! Aagards Wrath install

HiI'm getting this message:-You'll have to free space to download Asgard's Wrath to the Oculus library F:\program file(86)\oculus\softwareI have checked this location on my PC and there is nothing installed there. The whole Oculus folder is only 152k...

Quest 3 stock strap is insanely uncomfortable

I honestly cannot play my quest 3 for more than 5-10 minutes at a time before the uncomfortablenes becomes too much to bear and becomes painful. I have owned a Rift, Ridt S, Quests 1, 2, and now 3. I have always been able to play for hours before nee...

Whoazer by Honored Guest
  • 3357 Views
  • 6 replies
  • 1 kudos

Resolved! Quest Referral Issues, both in the USA.

I have a Quest 2, and when I try to generate a referral code, I get an error that I am not in a qualified region. (I am in the US.) I have a referral link that I had used for my husband a year ago, when he got his Quest 2, though, so I used that refe...

IMG_2447.PNG IMG_2448.PNG
fabiha by Honored Guest
  • 906 Views
  • 5 replies
  • 0 kudos

Quest app forgets Quest 3

Hi, I have a pixel 6 and Quest 3. I was able to pair the Quest 3 with the Quest app on my phone when I made the first configuration. But after about 24 h the app completely forgets my Quest 3 and when I try to pair them again the app finds my Quest 3...

Meta Quest 2 app flag

New PC build and I'm getting "Your computer doesn't meet the updated minimum specifications, which can lead to poor experience in VR." when my computer is above the minimum standards. What I'm running listed below. Please help. TIAProcessor Intel(R) ...

Denz43 by Honored Guest
  • 418 Views
  • 3 replies
  • 0 kudos

Quest 2 installation issue

I've cleared plenty of space for the game I've unplugged and plugged back in my router and I've reset my head set countless times and no matter what I do games over 400 megabytes will start downloading then when it's almost done it will cancel and I'...

crellin by Honored Guest
  • 283 Views
  • 2 replies
  • 0 kudos

Game referrals at 10% now

I would love it if Meta specified somewhere what causes the referral discount to decrease from 25% off down to 10% off. We get a message stating the user has reached their 25% referral limit. But which limit is that? I've had people show me that they...

Sound issue even bigger tech 'support' issue

Figured i would post here for a solution and maybe open up a discussion. First the occulus issue. Unless in a game, so all menus and video apps, there is a loud jet fan like hover craft sound that will play out of one speaker at a time and is dependi...

Android settings, user accounts, developer mode and more

We don't really own our headsets and Meta does not make it easy to get a better access either.If you want or need a bit more then first you need the developer options active, otherwise things like sideloading can be a total pain....According to Meta ...

Weird Problem??

I am trying to set up my Meta account for the avatar thing and it’s telling me to enter a 5 digit code, but when I look into my Ocolus, it shows a code like AAAA-AAAA (An example.) What do I do?

Resolved! Unable to upload movies from Mac to Quest 2

I load up Android File Transfer, the Quest file folder shows up, but when I drag and drop a movie into the movie folder after a few seconds of uploading it stops and am error message pops up stating "could not copy file" and then a second message app...

AssCIown by Honored Guest
  • 23244 Views
  • 60 replies
  • 4 kudos

New headset connection to controller

I just received a new warranty replacement meta quest 2 headset. Trying to start setup but it's asking to pull tabs from controllers which they don't have since they are the originals. I can't seem to get past this screen and the controllers won't co...

Setting up a 2nd account and 2nd headset

Probably been answered somewhere, but trying to find it isn't working. Appreciate any help you can provide.Purchased a 2nd headset with the goal of having it be a guest account. Somebody puts it on, they can play the games I've purchased. They're als...

Calling an audible

Is there a trick to this? Wheel doesn’t turn, pressing the audible flag doesn’t work. Do I have to be in Pro mode?

Why Do I Need a Boundary In Passthrough?

OK this one has me perplexed. I would prefer to always be in passthrough mode unless I enter a VR game. I work in an office and I use the Quest for work. I don't want a boundary - I'm in passthrough mode - I don't need one in passthrough mode. If I t...

HELP!! Quest 2 black screen

UPDATE: Now my whole headset is COMPLETELY black screen. Attempted many times with hard reboot and factory reset, which didn't work at all...So to describe my issue, I've looked through Reddit posts, YouTube videos, and many articles to resolve the b...

cindyy_ by Honored Guest
  • 625 Views
  • 5 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels