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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

(quest 2) right controller stuck flashing SOS

Hello, so my fiancée's controller has been stuck flashing SOS in Morse code. I've looked this issue up and done everything that's been recommended (removing the battery for extended periods of time, unpaired the controller to make it update, attempt ...

Resolved! Missing Hotbar and no profile

So, on my headset, recently, my hotbar kept dissapearing then reappearing, which closed apps I had open. I couldn't fix it so I don't know what to do. My other problem is that my profile won't load. No profile picture, just the blank user icon. I was...

Factory reset and data

Hi i wanted to give my brother my old quest 2 because I got a new meta quest 3 but wasn’t sure if I had to factory reset it or will that delete the data of my account

In The New Software v69 for Quest, how do you turn Multitasking off?

I just got v69. I'm so confused cause in v67 it was comfotable with one main centered window to do everything. Now in the settings and other stuff, you click and option it opens in the center as a window, it pushes the previous window to the side. I ...

Resolved! Unable to pair, stuck on code page

Unable to pair after a factory data reset.Same wifi network,Stuck on the code page, not able to move from that.Any idea?

I lost my oculus quest 2 right controller and I want to find I locate it.

i want to locate it and i been looking every were and i cant find it so i want to know if you tell me how to locate it and i want to know so other people that lost there controller can read this and know what to do.

issue starting any app from the quest universal menu with trigger key of my right controller

Dear support and community, Since around 3 weeks I have issues starting any app from the quest 3 universal menu by pointing with the right controller at it and clicking with the trigger key like I always did in the past.Since a few day the problem se...

Move App no longer sync'ing data to iPhone since Monday, September 23rd

My iPhone OS and all Health/Fitness apps are fully updated. My Meta iPhone App and Quest 3 headset are fully updated. My iPhone and Meta headset are on the same network. As of this past Monday, September 23rd, info is no longer sync'ing from the Move...

Floor height without boundries doesn't work anymore!

Hello! Here is an issue which never was a problem before. I develop gigantic arena scale games like this one:https://youtu.be/dDgWe0fhBrs?feature=shared For this to work I need to turn off boundries (10x10 meters is way too small) but when I do it an...

Quest3 link not working after upgrade

After the last automatic update, the quest link stopped working! I can't use my favorite games from my PC now. Please fix this or provide instructions on how to restore the previous version. In the future, I don't want updates to be made without my c...

Resolved! Need Help with Multiple charges to credit card

Ive been getting charged twice a month for $8.39 on the 15th and 18th every month on my credit card since Nov 15th 2023. The charge does not show up under my orders on my Meta account. I need help disputing this charge.I tried using the Meta Help Cen...

Hacked IG and FB Accounts

Folks, both accounts were hacked in March. How can I actually reach someone who can help get them back?I've been working with a pretty good account recovery tech guy on Fivrr for almost 6 months and zero success!If this Meta Quest forum isn't the rig...

Right controller on the fritz

So I'm having issues with my right hand controller. It was in working condition and after using it and coming back to it later, there was something wonky going on. My son plays a lot of gorilla tag and he says out of nowhere it made his left arm look...

Access games from old oculus account?

I've been out of the vr loop for some time but bought a quest 3 earlier this week. Only now realizing I missed the window to upgrade the oculus account to a meta account. I think I only had a couple of games which would be awesome to get back into: S...

Single hand control

Hi. I have very limited use of my right hand and the hand controls are a struggle. Does anyone know if the hand controller functionality can be changed, either to just use the left controller or to alter the function on some buttons?

Spatial Videos tab is not appearing in Files (v69)

The Spatial Videos tab is not showing up in the Files app on my Quest 3. I have tried uploading panoramas and spatial videos from the iPhone app to the Quest -- they don't appear, because there is no tab for "Spatial Video" in the "Files" app. I have...

unable to open a game with controllers

My controller cannot open the game menu buttons. I'm unable to play Sword and Sorcerer, cannot get the Start button to activate. The same thing happens on another game. However, the left controller works elsewhere such as in the main menu. Please hel...

Astra VR App

I was looking forward to the 'Astra' VR App. But sadly it did not work. A mystery that I can not work out why. Maybe my living room is not big enough, but it is 3.5 x 3.5 meters square? Setup the Astra room scale in my living room, and then tried to ...

Looking for Meta Connect 2024 Media Assets for Post-Event Video

Hello everyone,I hope you’re doing well!I’m currently working on a post-event review video about the Meta Connect 2024 event, and I’d like to include some official visuals, media assets, or videos from the event to help illustrate the key announcemen...

YouTube browser buffering while listening to music

The people who made meta quest the same thing has been happening to me on the YouTube browser every time I'm trying to loop of YouTube video when I'm trying to listen to music while I'm playing my own game it won't work please help me I really like l...

Account Migration

OK, this is getting annoying... When I logged into my Quest 2 one day I was advised I needed to create a meta account and so I did. As far as I know I migrated my account when I did this. I still have access to all my games, etc.Why am I receiving th...

Adding a second profile quest 3

Hi, I’ve just bought a MQ3 and set it up using my details and all working fine. I am trying to add my 10 year old son to it as a second profile. I’ve setup up his meta account and the added it to the headset. However when I try and switch to his prof...

Resolved! Quest 2 games going on to the Quest 3s

I was just about to pre-order the Quest 3s but am wondering if my games from my quest 2 will just be able to download or will I have to buy them again?

Resolved! Change region on Horizon App - Error message

Hi. I need to change regions of my headset through the oculus app, because I travel a lot and cannot use hyperscape as it’s suddenly “not available in my region” I’ve looked through forums but I can’t believe that Meta requires written letters with r...

My Occulus is locked and nothing is working

Hi, I have my occulus 2 running till last month but now I’m getting the error I tried to have my CC added and verified but it gives me error and I uploaded my documents that provides my age proof like 5 times till now but no help so far. I want a sol...

VRChat error - Oculus Platform error during user proof check - Timeout during fetching DSAT

I keep getting this error message when I load into vrchat. “ oculus platform error during user proof check: Timeout during fetching DSAT“ I’ve tried everything resetting my headset, used my phone hotspot and I tried uninstalling and reinstalling! I n...

Instagram hacked! still no help

Hello team,Our Instagram account was hacked. The account's username and password was changed along with the culprit changing our bio, removing the pfp and posting strange selfies. We tried to recover the account, however all the methods at the link b...

Quest 3 cannot load spacial anchor data properly when it is not connected to the network.

Hello everyone, I have a question. The spatial anchors app I developed runs smoothly on v67 and previous versions of the system. Starting from v68 and v69, Quest 3 cannot load space data properly when it is not connected to the network. My project is...

Resolved! Possible solution for : "adding paypal problem"

hi, because of the Support "Help" i removed my paypal account and then tried to add it again, using the meta app.but i only got the same error message again and again: "Something went wrong. Paypal is not accessible" or something like that(i got the ...

Help! I keep getting denied access to Meta Ads! URGENT!

Hello! I have been a Facebook user since 2017 but never had any use for Meta Ads. Recently I self-published my first novel and ads on Facebook and Instagram are CRUCIAL to my business model. The problem is, for some reason I was locked out of Ads Man...