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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2901 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't create Meta Account, so can't play Oculus

When I get the message to move to a Meta account, it sends me to the link, I put in my birthday, and it says Something went wrongYou aren’t able to create an account based on the information you provided. Not sure what to do.

DIO_INVR by Honored Guest
  • 179 Views
  • 1 replies
  • 0 kudos

Age

I set my age as 2008 and I was born in 2000 and now It's asking me for parental supervison. When I tried to change my age it said I couldn't

chotiz by Honored Guest
  • 123 Views
  • 1 replies
  • 0 kudos

Email not listing correctly?

Hi support team, I made a meta account today but on my meta quest 2 it's not listing the right email account, it's listing an email I don't recognize and I can't find a solution. Is there anything I'm missing on how to fix this?

Airlink lag

uhen i start my oculus airlink it lags a lot. I had a other quest 2 and it didnt have it but i send it back to the store because it had a crack on it.

f_fabian by Honored Guest
  • 1015 Views
  • 10 replies
  • 0 kudos

Quest Pro shimmer, jaggies and degraded image PCVR Link Cable v53

When I first got the QP I was so happy with the visuals, but now, probably after updates, I have jagged edges, shimmering and degraded resolution when looking beyond around 2 meters in game. sim racing now is horrible unless I’m looking in the cockpi...

Dresft by Honored Guest
  • 278 Views
  • 1 replies
  • 0 kudos

cant install games on my rift

whenever i try to install games on my rift it suddenly stops and says " sorry, we could not install gorilla tag. visit meta quest support for help." an i have no idea why i have done lots of things and it still does not work please help

Quest 1 won't connect to PC/Mac over USB

Hello!I'm trying to get a Quest 1 fully up and running so I can use it with my PC. I have a Quest 2, and have no issues there. I have completed multiple factory resets on the Quest 1 and using an older apk (v209) on an older android phone to have the...

Guardian can't be set up- no option to proceed-

Hi, I have just got my oculus and I can’t set the guardian up, it won’t give me the option to click on it to set it up it just has a square with an arrow on it that you can’t click on. I think I may have missed something during the set up? it is givi...

Cooking simulator stuck downloading

We have been trying to download this for days, it is slow to get only t0 258 mb then stalls. We have plenty of storage current update restarted plugged in and all the tips. Please help

Oculus go will not pair to app.

I got an oculus go and I wanted to set it up to the app. When I went to set it up all it would say is try again. I have been clicking try again for over an hour and still nothing. I have no idea what to do and I just want to play my Oculus go. I have...

Cvest08 by Honored Guest
  • 419 Views
  • 2 replies
  • 0 kudos

Banned In Horizon Worlds for Nothing

Entered Worlds to go watch some Adam Savage. Upon entering got chased down by some kid shouting "Is that pickle Rick" Over and Over. I didn't respond or acknowledge them. Then I got hit with the 2 hour ban.

Its__Rick by Honored Guest
  • 221 Views
  • 1 replies
  • 0 kudos

Idk if its just me or a known issue

I was casually gonna use airlink to play games on my quest 2, and all of a sudden when I try to start up the game it doesn't work. (specifically gorilla tag and some other games) I tried uninstalling the oculus app, but then when I tried reinstalling...

SparkvrYT by Honored Guest
  • 181 Views
  • 2 replies
  • 0 kudos

Quest 2 setup wont work

I just bought a quest 2. I can't get it to setup. When the app says to enter pairing code, the app won't let me enter the code. I have uninstalled and reinstalled te app 3 times with the same results. I now have an expensive paperweight.

Error code

I tried using my quest 2 for the first time in three months and it’s not workingits telling me to use the code to connect my headset and I do that but it says it’s all good on my phone but an error pops up and tells me to generate a new code. it wont...

LogDog999 by Honored Guest
  • 268 Views
  • 5 replies
  • 0 kudos

Can't log into Oculus Account

System logged me out, somehow, now I can't get back into the Oculus app in Windows 11, wrong username or password. Disregard, was able to get in.

MuskokaRC by Honored Guest
  • 148 Views
  • 1 replies
  • 1 kudos

Lost games

So our original account was created in 2021 through Facebook. It's been months since we had played the Oculus and it prompted us to create a Meta account. When we did and got on the apps, our games that we purchased were no longer there and are no lo...

Not Charging Headset

Does any one know why my headset wont charge ive done everything ive changed outlets used different charger i just dont know what to do

No Guardian options

We have a brand new headset and Guardian and Passthrough don't work. There's a white box with arrow for "adjust guardian" and "set floor level" but neither one works. All of the forums say to go to the Developer tab but we don't have one. Can anyone ...

Left controllers

I recently got a new left controller and have been trying to connect it but it won’t work. I have tried resetting the headset and what I need to do to connect it normally. I have tried a factory reset but it still doesn’t want to work. Can somebody h...

Pokerstars VR will not load

A few weeks ago Pokerstars started freezing while loading, during the moment when the VR logo appears. I have tried everything. I have rebooted. I have reloaded the game several times. I have done a full factory reset. I've read all of the forums. On...

Resolved! Shipping packaging

Hello, I was just curious on what the shipment packaging looks like? My order shipped today and I will be receiving it on the 10th. I wanted to know if the shipment box is a non-decrypt brown shipping box or if it shows what is in it (Oculus Rift S)....

Thamegor by Honored Guest
  • 1580 Views
  • 6 replies
  • 0 kudos

Headset quest 2 constantly flickering

Hi all,I’ve had the headset stopped for a long period. When I used it the first time I did not had my profile associated to it and I thought it was because of software update. After update the software my quest 2 is constantly flickering resulting on...

nunomuri by Honored Guest
  • 307 Views
  • 5 replies
  • 0 kudos
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