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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

application issues

so everytime i try to download the software on my pc it tells me there was an issue and to restart my pc

Can't add payment

I've tried adding 2 different cards as a payment method, the first says there was an error and to check my card info yet I've checked multiple times and it's fine, for the second one it says invalid card ID even though I've put it in multiple times a...

Quest 2 left controller will not turn on

The left controller of my quest 2 stopped tracking. Changed batteries. Brand new ones!! It wouldn't even wake up. I went into the android app and unpaired both controllers as I researched was a possible good fix. I can't even get the light to come on...

Beat Saber not appearing in Oculus Library

I bought beat saber the day I got my Quest 2 in the VR store within the headset. The game works fine, although now that I have it linked to my PC the game will not show in my oculus library on the PC app. I am logged into the same and only Oculus acc...

First Steps - Red button does not press

Early in the First Steps tutorial, you have to press a big red button. No matter how many times, or which hand I use, the button will not press down. My virtual finger goes right through it. I'm stuck and can go no further. Can anyone suggest a solut...

Super glued elite strap to left side

i had this vr ever since january 2021 and one day the elite strap broke and i used super glue on the left side and its still there. what do i do? do i get a new vr or try to remove it? oh and also my ring on my right controller broke off so i also ne...

Trash5 by Level 2
  • 1 replies
  • 0 kudos

Dropped frames - ongoing issue

Specs: Quest 2, 3060ti, 3600x, b550 tomahawk, 16gb ram I've been trying for over four months to fix my dropped frames issue. Several support tickets, reddit posts, and endless troubleshooting and unfortunately no matter what I do I have dropped frame...

ssmorey by Level 2
  • 3 replies
  • 1 kudos

SIDEQUEST - 3rd party apps gone - before you reset to factory

I found my 3rd party apps had suddenly disappeared from the 'Unknown Sources' menu. Everything was fine the day before and nothing new had been installed or changed. I also was unable to connect to my Q2 via iPhone app. After logging on/off everythin...

Oculus Software won't install

Long-story short; a Windows update forced me to do a clean install of Windows on my SSD. I didn't save anything from the previous install--wiped the SSD and started fresh. I am unable to install the Oculus software now. The installer runs to what app...

Rift S USB Connection issue ?

So here's these 2 and it's giving me this error have done everything and i'm crying and upset cause source of contact with my friends (VRChat) and streaming .... would love some help (also tested audio in my headset and still works) so is it the head...

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Drakeos by Level 4
  • 17 replies
  • 1 kudos

Resolved! Do we need to be in the same country?

Hi! I have got a referral link from a friend from USA. And I live in Norway. It says it is activated. And I can’t activate another one.but do we need to be in the same country for it to work. For I have seen post here before. That they say we need to...

Q2 - Controller Not Vibrating? Battery Low?

My Quest 2 controller (only the left one), just stopped vibrating completely in the middle of a game of Beat Saber. I assumed it was because the batteries are nearing flat (10% showing on both left and right controllers).. and this was to preserve ba...

How to use headset for employees.

Hi. I understand the whole process with Facebook accounts and the limitations of 3 account per headset. But how is it supposed to be able to be use a headset (or several) with multiple users? We would like to offer our employees to use and test VR he...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Face your fears game glitch

In face your fears 2, at the end after you get the boat key and get out through the basement door it’s supposed to automatically put you in the boat. But with ours, as soon as we exit the door it goes blank and resets the game

New vacation simulator problem

So I pre-ordered Vacation Simulator and Ive been waiting for it for awhile. I looked on the 12th of December to see if it was installing only to see that it won’t let me install it. I came the next day only to have the same problem. I have checked my...

Resetting Oculus Home

I was playing around with the scale of a laser pistol in the room and accidentally made it too large. Now when I go into the room, I am unable to reopen my menu and reset the room. Any suggestion on how to reset the Home?

Rrraw by Level 2
  • 3 replies
  • 0 kudos

Wife Wants Her Own Quest 2!

Hi! Seeking opinions. I have a Quest 2 under my facebook account. I have games on it and I also use Link via my gaming computer. My wife has been playing with my Quest 2 (with its installed games). She wants her own Quest 2 so we can play together. W...

Minecraft vr wont lanch

Whenever I try to lanch minecraft though the rift home library it just says ‘minecraft was unavailable. Make sure your connected to the internet and logged into store’ I’m connected to the internet and I’m logged in and yet it will not let me play it...

display or hdml problem?

  this thing takes up about 5% of the start of the display (on the left display on the left side) the whole left display looks like it has less dpi (you can easily see the pixels).also, it's like a mosaic of pixels, some are a shade of light (this is...


Beat saber won’t connect online

When I click “online” it’ll say “checking server status” with the loading icon for a few seconds and then go back to the main beat saber screen. my beat saber game and oculus have been updated. My internet says connected. I’ve seen people say they de...

Knewb by Level 2
  • 6 replies
  • 0 kudos

oculus wont unlock

my oculus wont unlock when i draw my code with the dots. it just loads and sends me back to were i have to draw the dotscode please help me bequase i want to play on my vr

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Windows 11 Support for Oculus App - When is it coming?

When is Facebook/meta/Oculus planning on releasing Windows 11 support for the Oculus App on Windows? Windows 11 went RTM in June 2021 and went to GA in October of 2021. It's almost the end of January 2022 and there are no details or even a reasonable...

2 workrooms - Pairing/Unpairing and remote desktop issues

Hello, I have created my own workspace and my team has a different workspace. So i have 2 issues/ Questions . 1. Do i have to Unpair and pair my Oculus headset everytime i have connect/switch between the workspaces ?2. When i log in to my workspace, ...

New ideas

Is there any talk about making ankle controllers to use with hand controllers to make a dance app like dance dance revolution. Or kickboxing anything to do with foot and leg motions

Cant link oculus quest 2 to my phone manualy

Got the device out of the box, loaded it, started and get to the pairing screen. I already downloaded oculus app and log into my account, went to config and searched for a new device, still searching for 1 hour and cant use the manual pairing using t...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Ocean Rift for Oculus Go no longer available?

Hi, Is Ocean Rift no longer supported for the Oculus Go? I remember i put it on my wishlist end of 2021 or so. Now I wanted to purchase it but now it states for "supported input" Oculus Touch. No Oculus Go controller is supported anymore and a warnin...

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