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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! [ Somewhat Solved ] Not receiving SMS 2fa code

Hi ( alt account here since i can(t log on my main account), I didn't have time to try logging on my headset yet, but i'm currently unable to log in the desktop app and the android app because I never receive the sms code. The end of the phone number...

Quest 3 - Windows 11 PC - USB Error When Quest is Powered Off; Won't Charge

Hi. I have seen a few other posts about something similar I believe but could not find them again to reply to. ved.I am currently on the latest V74 app and headset firmware.It seems ever since V72, if I leave my Quest 3 plugged into the PC, but fully...

Didn't Received 30 USD but my friend did.

Hello, after my friend purchased through meta store, oculus quest 3S, he received the money but i didnt get any, i was gonna purchase Bonelab for him, its right now on sale and i would have enough to buy him that game. Sale is only for 2 days so i ho...

My Facebook account has been accessed by a HACKER who set up a META and linked my facebook to it

My facebook has been linked to a META account that is not mine! I have reached out to Facebook support and was able to reset my facebook password but becuase it is linked to a HACKER Meta account I can not secure it and they are still able to get in!...

Meta User Research Email Scam?

I got this email a few days ago from someone claiming to be from Meta User Research. It offers you to participate in a survey in January. This is a scam, right? Someone confirm. It's from support@frl-research.facebookmail.comI attached a picture of t...

Meta quest Link アプリがインストールできない　I can't install the Meta quest Link app.

インストールしようとすると「リンクサーバーに接続できません。接続を確認してください」が表示され、インストールできません。再起動してファイアウォールをオフにしました。まだ機能しません。私の環境は次のとおりです。Windows 11ホームデバイス名LAPTOP-GB3H4305プロセッサAMD Ryzen 5 3500U、Radeon Vega Mobile Gfx 2。10 GHzインストールされたRAM 20。0 GB事前にありがとうございます。When I try to install it"...

My old Account with Oculas Quest

Sirs,I opened an account for my Oculas Quest and was notified that it was changing over to Meta, so I changed it to Meta, but I thought my Games would automatically be transferred, they weren't !Can a Meta team member please help me with this I am 77...

Developer Mode Slider disabled

Dear Meta TeamI have been trying to enable developer mode on my meta quest 3 over my meta horizon app. I never got passed the slider which is disabled for some reason. I have a verified developer account with an organisation. I tried to reinstall, re...

Unable to Login to Meta Account Not receiving SMS OTP

I am not getting SMS OTP to login to my Meta account which has 2FA. I've tried multiple times since the past 2 days. I had to create and login from a new Meta Account to post this query.

Quest 1 stuck in the warning vidéo

Hello, I have an Oculus Quest 1 that connects fine to the mobile app, but remains stuck on the security video loop. Here's what I've already tried, without success: Factory reset (6 times, via the recovery menu) Create a new Meta account Let the vide...

Meta Link login

HiIve moved to a new desktop PC and trying to install the Meta Link app to use an old Oculus Rift.Ive used the freshly updated Meta account password in the Link app and it says its incorrect. It isnt as ive just updated it and used it to login into t...

Unity6 crashes when importing V74 SDK

I am currently utilizing the Windows 11 operating system and have enabled OpenXR import in Unity version 6. Upon attempting to integrate the Meta XR Core SDK version 74.0.2, the Unity 6 editor experienced a crash and failed to launch properly, preven...

i need help with email issue

Using 4 Meta Quest 3 Headsets with 4 Tablets for Classroom Streaming – Account Limitations

Hello,I'm setting up an educational activity using 4 Meta Quest 3 headsets, each paired with a tablet. The idea is for students to work in pairs – one student uses the headset while the other follows along by watching the stream on a tablet.When test...

Virtual Desktop app and purchase missing

So I purchased Virtual Desktop a very long time ago and have been using it frequently. Now when I go on my Quest it's just gone. Neither the library, store, nor Oculus app say I ever even had it. Please help. I do not want to have to buy Virtual Desk...

Quest Pro has terrible controller tracking

Controller tracking on the Quest Pro has never been the greatest, it is one of my biggest regrets buying this headset, I have been through two Meta Quest pro's one I had to RMA to Meta and my New one. Both of them suffered the same loss of tracking a...

Resolved! Quest 3 & Pro controllers stuck at 0% updating

0% update forever on both PRO controllers that are already sync with a quest 3 headsetWhat I had done..Pair them again and again the Q3 got them paired all the timeHard reset on controllersFactory reset on Q3 headset (even that involves a huge waste ...

Known Issue Controller Tracking v.72

Hi,We have identified the root cause of the issue. The fix will be included in the next software update in v.72 PTC. Look for build 72.0.0.856.700 or higher.

Resolved! Deleting photos and videos persisting on the mobile app

How do I delete photos? There's no trash icon or ... menu to select.

Quest link either not connecting or really teary and glitchy

I bought my quest 2 a bit more than a year ago and i always had problems with quest link. But nowadays almost every time i try to connect it to my pc it starts loading then takes me back to the oculus menu, while the pc app says its connected. Someti...

Chat error

when i try to open any chats i have on either my phone or ipad it shows an error message and has been like that since friday, i tried to delete the app and reinstall it but i didnt work, any tips would be greatly appreciated!

Guardian Floor Bug and other glitches

My guardian stopped working well today. Height of guardian floor starts moving when i'm moving upwards. It makes guardian bigger and it doesn't works where i would like to have my guardian wall. Second problem is that my menu started shuttering again...

Resolved! Quest 3 - Left controller flashing SOS and unusable

Hello support team, I have a Quest 3 controller (left) that is unusable, and is flashing the SOS lights. Steps taken so far with no results: 1) Held down A button, and tapped the menu button 5 times 2) Replaced the battery 3) Removed the battery for ...

Shmackle big con and scam do not buy ingame content

Purchased shmackle pack 2 for in game currency, brought the mini gun. Used it once left the game, when I re entered it was gone. Not in my drip profile. No where does it say its a once use and done. I thought the item was to keep. This is a big scam ...

Quest 2 stuck in business mode

Hi I recently bought a quest 2 headset but I believe it to be a business model after having some trouble downloading any games or anything and the ui also looks very different to one’s I have seen on YouTube and the update also says v29 where as I be...

controller tracking

so I just got these two new controllers on march 25th on my birthday but I noticed something with the controllers even on the first day of getting them. the tracking seems to keep messing up but its more of the right controller, I tried everything......

I keep on seeing my controllers while im in game.

So recently I've been having this glitch where I'd see my controllers in game for a split second when their not supposed to be there, so I got the meta quest 3 and the same thing has just been happening on that headset too. I'm not sure why this is h...

Help Please

Hi there,I’m reaching out because my account has been hacked and taken over. I’ve lost access, and I’m really desperate to get it back.It’s very important to me, as I use it for running ads and managing important work.If you have experience with acco...

Hacked Meta and Facebook account

Hello, II am writing to urgently request your assistance in recovering my accounts, which have been compromised. I am using my daughter’s Meta account to open this message since I cannot login into mine. Below is a detailed timeline of events: Decemb...

Calling not working.

Every time I try to join/start a call it says "Error. An error accured, please try again." Also every time I try to send a message it will just say "Sending" byt it never sends.