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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 33431 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 1 firmware v37.0.0.135.xxx missing features

Hi, I notice that my Quest 1 's firmware is v37.0.0.135.xxxand I can NOT teleport to different area in my Horizon Home as this is a v37 feature....I also can NOT using the Display Bar to switch between Tablet and Desktop modes.... I try to upgrade my...

SteamVR games launching in Oculus mode over Link

Hi! I'm trying to play a flight simulator I have called X-Plane 11 which is on steam. When I go into the SteamVR home to open it, i hit it and it says "up next: x plane" or whatever, then after a few seconds it takes me out of SteamVR, into the Oculu...

Right controller doesn’t work

Right controller not working won’t track won’t show up just completely gave out on me! Super annoying I’ve tried everything as well. I just bought it! I feel like it’s just cheaply made super frustrating 400$ I’m super annoyed as prob the rest of you...

Anonymous by Not applicable
  • 155 Views
  • 1 replies
  • 0 kudos

Elite Strap not charging

I got an elite strap a few months ago, and it was working just fine, but today it doesn't charge. I can charge the headset itself just fine, but the elite strap just doesn't charge. It keeps telling me that the battery is '--%' What's the problem? Is...

Oculus Quest 2 turns off randomly

Brand new, charged. Opened it up last night, worked beautifully for 30 minutes. this morning after it had been charged; the system would randomly go dark and reset. the difference from last night was, i put on the silicon rubber border. any one else ...

HooLiv by Level 2
  • 264 Views
  • 1 replies
  • 0 kudos

Poor customer service

 this isn’t even the full list, I just want the silicone cover as the other one was recalled. They are giving me a huge task instead of a worry free support. I can pull up my bank statements showing I purchased both Oculus’s sure, but why make this h...

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gray screen

I went to play with my rift s this afternoon, and it started to give a gray screen and the light in the middle of the eyes just stays red. Yesterday I was playing normally with my rifst s.

White dot at the top left Quest 2

I got my Quest 2 around 3 weeks ago and I cant figure out why this could be happening. I noticed it 2 days ago, only when my screen was black (loading, out of bounds). When I close my left I I can't see it, nor when I close my right eye. My headset h...

tonyG_8 by Level 2
  • 3195 Views
  • 2 replies
  • 0 kudos

Broken Controllers

Around Mid November to December last year I got my Oculus Quest 2, and ever since, they had issues, nonstop tracking problems, dying off and on again, but i didn't think anything of it. Now, today, my controllers just completely stopped, its been abo...

Very delayed shipment of replacement part

I am so disappointed. I see there is much trouble with the shipment of replacements, but it is really absurd. I got a defective controller in Christmas and it is Valentine's Day already and I have not received the replacement. Facebook or Meta is not...

Anonymous by Not applicable
  • 212 Views
  • 2 replies
  • 1 kudos

v37 broke performance

I have now tested v37 extensively for 20+ hours trying to find a fix for this but it all started as soon as i got the update. I can run games in 90fps but the touch controllers and by turning around with the stick in games its all jittery and around ...

Fenrirr by Level 3
  • 281 Views
  • 2 replies
  • 0 kudos

Oculus Quest 2 not connecting to Spectrum router

I got a new router from Spectrum with new features that automatically switches between channels. There’s no just 2.4 and 5 MHz . So my oculus won’t connect and all I get is massive lag and stuttering when using air link .so forced to use the cable ag...

oculus app version not matching

on my pc i just redownloaded the app and its still version 37.0.0.79.109 but my oculus is 37.0.0.147.110 anytime I try to oculus link im stuck in a black screen Im assuming it cuase their different versions but ive tried deleting the app and download...

Can I use unsupported with the quest 2

I want to buy a quest 2, and my gpu is not supported. I've had a vr before and all the games ran great with my gtx 1650. I'd like to know if I can use my pc to play games or not? thx

Kroket1 by Level 2
  • 533 Views
  • 2 replies
  • 0 kudos

Oculus quest 2 guardian floor not working

I put my headset on and started to setup my boundary, when i went to set the floor height, the floor kept moving around with my headset and wouldnt stay put, i tried factory resetting it and it hasn't worked.

B_lron by Level 2
  • 3290 Views
  • 11 replies
  • 1 kudos

Casting issues

Had casting when first bought quest 2 all ok, now just keep getting errors when trying to connect again to iPad tried all the resets and just not happening

1830 by Level 2
  • 182 Views
  • 1 replies
  • 0 kudos

Login loop

Tried to use air link from my oculus quest 2 to my pc. When i turned on airlink on the quest 2 it told me to to login from the oculus pc app. Fine, i tried to login but none of my passwords work. I click forgot password then it takes me to the oculus...

3aow by Level 2
  • 964 Views
  • 1 replies
  • 0 kudos

Left Controller Doesn't Track

I've had my Quest 2 for over a year and today was the first time I started having issues with bad controller tracking. I was playing a game and my controller would freeze for a few seconds every few seconds, which was really annoying but I just thoug...

SiluVR by Level 2
  • 1087 Views
  • 1 replies
  • 0 kudos

My Quest 2 unable casting to my laptop

My Quest 2 can't casting to my laptop. I ensured they all connected to my WiFi, and I tried factory reset Quest 2 and disable/re-enable WiFi but still not work. I thought the problem might due to my WiFi or my laptop, so I borrowed my friend's laptop...

varlab by Level 2
  • 275 Views
  • 1 replies
  • 0 kudos

Rift Right handed controller drains battery in seconds

After installing a new battery in the right controller on the Oculus Rift, the battery symbol goes from 100% to 0% in seconds. No matter how many batteries I put in or different styles, I can’t get it to work. I even disconnected the controller and p...

stick drift on a 2 DAY OLD controller

i am getting stick drift when turning the right controller stick left or right, when i turn it left it drifts to the right, when i turn it right it turns to the left. i got this **bleep** thing 2 days ago

cytoz by Level 2
  • 244 Views
  • 7 replies
  • 0 kudos

Controller

Help pleasehand controllers have “drift”. What is causing this?

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