Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 56622 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 Acting strange.

Hiya,I've noticed recently that my Quest 2 has been acting weird lately. Like sometimes the colour will be green to show it's fully charged and when I take it off and go look, it's not. In fact, it did this today and said it was on 19%.... And that h...

Never received refund money

I allowed my cousin to borrow my meta quest 2 for an hour and he purchased Swordsman without any permission when I refunded the game they approved it but Didn’t receive my money

XGhostty by Honored Guest
  • 324 Views
  • 2 replies
  • 0 kudos

Login to Oculus Quest 2 Failed

I have tried to login in to my VR using my meta account. I manage to get to the screen that tells me to login to www.meta.com/device and put in the code. As soon as I do that it tells me that there's an error and to retry then it loops over and over ...

Resolved! Sharing downloaded games

Hi everyone.I'm pretty new to this Meta Quest thing so please be patient with me.My lad has had a Meta Quest 2 for his Christmas. We have set up me (Dad) as the administrator and his account is a Supervised account. We have purchased a couple of game...

My Quest 2 system might be bricked

So basically I decided to try playing on my Quest 2 and it was working perfectly fine when i was playing at 5 to 7 am and now it’s doing a bunch of stuff basically as if the system has activated a anti piracy feature for a real copy and then it start...

Resolved! USB C issues with Quest 3 and Link Cable

I have a prebuilt PC with only one front-facing USB-C port, which I use with the official link cable to connect my Quest 3. However, I frequently encounter connection issues where Oculus Link rapidly connects and disconnects from my headset and Windo...

Why do my downloads keep stopping?

My download speed is probably 4-5mb, not great but it gets the job done on Steam and PS4. For some reason on the Oculus store i'll put a game downloading, check back 2 minutes later and find there was an error downloading the game/update. So i have t...

Meta Store Order Issue

This is horrible, I ordered a replacement controller for our Oculus Quest on December 17 as an additional Christmas gift for my daughter! (Because the original one has been broken for a couple of months) The controller was $75 and it instantly came o...

Resolved! Quest 3 Beat Saber purchased songs not sharing between accounts

I am completely new to the Quest. I made my daughter an account when I got this for my kids for Christmas. I wasn’t aware this would make her the admin. I purchased Beat Saber and a LOT of music on her account. We were all using her account to play a...

QueenBnwa by Honored Guest
  • 603 Views
  • 1 replies
  • 0 kudos

Menu does not display

Hello, my menu doesn’t work and if I even tried to turn it off and then back on it still don’t show up so I don’t know what to do and the Internet can’t help me to.

MaximF by Honored Guest
  • 507 Views
  • 4 replies
  • 0 kudos

Bonelab black screen

After I played for months, all of a sudden a black screen appeared on Bonelab when I try playing. It doesn’t go inside the menu etc. what is the problem and how to fix it??

Quest 2 airlink stopped connecting to PC

Airlink used to connect to PC but suddenly stopped working this past week. The headset will detect and attempt to pair/launch the airlink connection but the connection always fails and prompts me to restart the headset or restart the Oculus PC app.I'...

koruppi by Honored Guest
  • 361 Views
  • 2 replies
  • 0 kudos

Facial fan for Quest 3

I am still getting very foggy lenses with the Quest 3, despite the supposedly upgraded visor ventilation. Does anyone know of a fan that would help with this, something like the BoboVR F2 but designed for Quest 3? The fog is making using the headset ...

Asgard's Wrath 2 redeeming

Long story shortGot quest 3, setup, get notification that i am eligible for free AW2, no email for redeem, store page shows me 60€ price tag. Did factory reset, setup again, contacted support and provided screenshots. Help pls i want to play aw2 

Vihamiini by Honored Guest
  • 474 Views
  • 3 replies
  • 1 kudos

Resolved! Is Elite quest 3 battery neccessary disconnect after play?

Hi I bought on 14th December 23 an Elite for quest 3 with battery. I charged fully Quest 3 battery and Elite battery (100% + 100%). I didn't play with Quest3 for a few days and it was power off in the box. When I return to use it I found Elite batter...

Cannot create a boundary.

I updated my Oculus Quest 2 to Meta Quest 2 Version 60 this week. After updating, it always shows "Create a new boundary" and hangs there. No response on clicking the button. It was working well before updating. Is there a solution except Factory Res...

shushanzh by Honored Guest
  • 1686 Views
  • 4 replies
  • 0 kudos

Can't reach Oculus Service

I've recently attempted to use my Quest 2 and loaded the oculus software where i am greeted with the"Cant Reach Oculus Service" error,I have done everything in support in the following link: https://communityforums.atmeta.com/t5/Get-Help/Oculus-App-S...

Smwoop by Honored Guest
  • 602 Views
  • 3 replies
  • 0 kudos

PC Freezes when on Meta App= PCVR

Hi, so I got a quest 2 and connected it to my PC, on my pc is also the Oculus app. I connect to my PC using air link and play in a good quality very few lags etc. But every time I shut down the quest 2 my PC just freezes and it wont unfreeze unless I...

Some people cannot be found and cannot be found

Hello, I would like to follow a friend and he would like to follow me. Both profiles are set to NOT private, but we can't find each other in the people search (he can't find me and I can't find him). Other people, e.g. people you have played with, ar...

Resolved! Few question about Oculus...

I'm considering purchasing Oculus. Mainly for Beat Saber and similar games.Does the purchase Ocukus 1 64GB make sense? I can buy it for low price.If not - how big is the difference between Oculus 2 64GB and 128GB?How much space does it needs? I have ...

How do I open a Support Ticket?

I have tried literally everything to get our Quest 2 out of this boot loop from Factory Resetting the Quest 2, holding the power button, letting it sit and die while boot looping, then charging all the way but nothing has worked. I once got the unit ...

issues with my Oculus quest 1

Okay For starters, I'm new to oculus as of 3 weeks ago. I purchased my oculus used from someone off of Facebook Marketplace. Everything was going okay. I subscribed to Oculus Quest Plus. I got a free 1 month membership Trial Which came with two free ...

Resolved! Quest 3 Age Ireland

I’m trying to change my sons age on the Quest 3 to allow him play Gorilla Tag but I keep receiving “couldn’t update Birthday We weren’t able to update your child’s date of birth. Please contact customer support”. I can lower his age but not increase ...

Not eligible for referral

I have an Quest 2 and received a referral to get an Quest 3. When I tried to accept the referral it stated that I'm not eligible.

Meka_Meek by Honored Guest
  • 999 Views
  • 4 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels