Quest 2 controller not showing firmware on app

So my right controller is doing the SOS blinking light. I go on the quest app on my phone to try to re-pair the controller but it says it doesn’t have a firmware and when I do repair it, it updates. It says SUCCESS but when I go back on the app it st...

How do I fix this recording glitch on Quest 2 that makes me lag constantly while recording?

I have tried everything from restarting my headset, changing my recording settings, and even factory resetting my headset, but nothing seems to work. I also don’t have a PC so I can’t use any solutions involving that. Does anyone know how I can fix t...

Quest 3 PC link on Windows 11 - when HDR is turned colors are broken.

When HDR is enabled on Windows 11, colors are broken. I mean white is much, much too bright, it is very difficult to read text. Is there any workaround for this issue, or do I have to disable HDR in Windows each time I use Quest 3 with PCVR?

Hacked Account

Hacked Account

Black Screen

Been playing, well trying to play “Soul Scathe” a Steam PC game via my oculus quest 3. The game loads to main menu but as soon as I click continue, it acts like it’s going to go into the game and the screen stutters a lil bit then goes to a blank bla...

Link home keeps interrupting my game

As the title says, I can be playing a Steamvr title and at random the Oculus home enviroment will open up and trap me on the 'Now Playing' screen. (Trapped because I do not use Oculus controllers). It used to not do this but since reinstalling the ap...

How to record videos with PCVR, and how to find a saved video to use

Hi. Seem to have spent hours Googling to find an answer to this, but nothing works. Can anyone help please? 1. How do I start and stop video recording when my Quest headset is connected to my PC game/sim via a link cable? There is no camera icon on t...

Disable authenticator

After i get hacked , i recover my account but i dont have access to my account cause the hacker has activated the authenticator and i cant remove it so can someone help me to get back in my acc

10-12yr old acct for Quest 3 headache

This morning I received an email about my kid's Quest 3 being used by someone 10-12 (he's 10). This is the very short version of events as this process so far has taken almost 2 hours.It said I needed to create an account for him, so I did. Then it s...

Tracking problems: tracker setting not available because loop problems in app

My son has problems with the tracking with his Meta Quest 3. Because of that, he performed a reset (on his own) and now the problem is that in the Meta Horizon app, the Headset setting stays in a loop and only shows "Instellingen voltooien" (= comple...

Hacked account

Has anyone had a success in getting support from an actual person regarding a hacked facebook account. I have followed all the steps to reset my log in. But 2 way verification has been set up and I do not have the details to get around this? Why is i...

Suspended child account

Hello @MetaQuestSupport My son cannot play his VR headset anymore. An error says he is under age. I have tried to convert his account to a managed account without any luck. I get the error message that the email address is already used for my account...

Hand tracking won't enable for oculus 2.

Hello recently bought the headset without controllers and somehow got to the settings. Either with a mouse or the volume button the hand tracking enable slider first crashed my vr to pure white. Then later the slider doesn't even turn on. I can't acc...

More storage

 I have this     do you think if either one one this works with that

v68 Pro Controllers with Quest 3

With the release of v68 today, the ongoing issues since V65 with the Quest 3 headset and the Pro controllers continues and has gotten worse. With the v68 update, the controllers are not even being detected, if I finally do get them to "turn on and be...

My bonelab gets stuck on the tree dots

Quest Pro Controllers lose tracking after my headset goes into sleep mode and I put it back on.

This has been an issue for a while and I have yet to find anything on this forums page about this specific issue. I know its a software issue, and I've been waiting to see a fix for months. I have a quest 2, and quest pro controllers. Love these cont...

auth problems

my main acc @tigerbuffalo got logged out but my two facctor authentacator got its data wiped so i cant log back in please help

Meta pro battery dying fast

Charged to 100% in about 50 or so minutes said battery was low and didn’t do to much setup an avatar and setup another profile on it does this mean I might need a new battery ?

Left Controller disconnects and won't reconnect without battery pull

So I've developed an issue lately. Seems to be mostly with the left controller and it goes like this: I'll set the controllers down for a bit because I'm watching a concert in Meta TV, or I'm using Virtual Desktop and typing and using the mouse on my...

Mouse cursor disappearing with Quest Link

There are quite a few topics regarding disappearing cursors but none covering this particular scenario. When I use the Quest Link Desktop (with cable, haven't tried wireless) the mouse cursor disappears when User Account Control dialogs are shows. Th...

Child's account suspended

My sons account has been suspended. I cannot find a email for support so I can sort out what is going on does any one know the email for support or put me in the right place to send an email to support?

Meta sent me this soiled quest and refuses to adress it

 Our quest headset stopped working during the warranty period and we sent it back for an exchange with Meta. They accepted the exchange but when I got the replacement item I received the item visibly soiled and scratched. I've contacted meta at least...

Setting up the Quest3 (Link only) with no mobile phone

Hi all, New here and currently getting good help from Meta about this. But just wondering if anyone here has gone through this... Mobile phone reception is so bad and always cutting out. Landline and wired internet work great. I have a CV1 and it wor...

Rift S controller calibration

My left controller thumbstick is off causing movement in games to stutter. This had happened before and I fixed it by re-calibrating the joystick. However I can't seem to find this function anymore. Anyone know how to access it.

Quest 2 controllers wont allow me to click anything inside monitors, but works in any game

Started some time today. I'm unable to interact with either of the monitors that i pull up inside the headset while airlinked with my PC. But anytime i play a game, i have no issues interacting with the menus. The only thing ive noticed off with a ga...