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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Setting up the Quest3 (Link only) with no mobile phone

Hi all, New here and currently getting good help from Meta about this. But just wondering if anyone here has gone through this... Mobile phone reception is so bad and always cutting out. Landline and wired internet work great. I have a CV1 and it wor...

Rift S controller calibration

My left controller thumbstick is off causing movement in games to stutter. This had happened before and I fixed it by re-calibrating the joystick. However I can't seem to find this function anymore. Anyone know how to access it.

Quest 2 controllers wont allow me to click anything inside monitors, but works in any game

Started some time today. I'm unable to interact with either of the monitors that i pull up inside the headset while airlinked with my PC. But anytime i play a game, i have no issues interacting with the menus. The only thing ive noticed off with a ga...

Profile picture on my Meta Quest Account keeps randomly changing?

I keep changing my pfp to some art I made. But then not even 10 seconds (yes 10 seconds) It automatically changes back to some pfp with some crappy avatar I was forced to make when I made my account. Please tell me there is a way to actually fix this...

🚨 Warning: Do Not Buy Directly from Meta 🚨

I want to share my frustrating and unresolved experience with Meta’s customer service in hopes of warning others to avoid purchasing any product from the Meta store directly. If you anything goes wrong you are completely out of luck.On August 13, I p...

Resolved! My personal facebook account was disabled, anybody help me.

My personal account was suspended on 4.9.2024 and was disabled on 7.9.2024 and i tried to appealed but nothing changed. Now i can't find my account anymore. I have been using this account since 2009. So I have many memories and photos of my daughter ...

META app login loop

I bought a new quest 3 and tried to login with my META account. Just to find out that because I changed my phone number I cannot login to my META account, cannot access forums, contact customer support or change my phone number. Who designed this obn...

Purchased Oculus 3 from third party seller, cannot factory reset device

From another party and can not factory reset due to a prior business account on this headset. Please help if possible. Not sure what the business account was nor do I know the prior owners email. Is there a way to factory reset this unit? Thank you i...

Replacement controller delivery time

Hello meta quest I'm here looking for a simple answer to my question. In a vr accident I have damaged my meta quest 2 right controller. It is beyond repair. I have looked into getting a replacement and I'm not sure about it. You see when you go to pu...

Black Circle Passthrough Quest 3

Hi there, My Quest 3 suddenly (after update?) has a 3-part black circle on the screen in pastthrough mode.I have reset the Quest 3 to factory settings and restarted it several times, but it keeps coming back.I use an original Quest silicon cover and ...

issue with my TP-Link Archer C7 router

I'm facing a issue with my tp-link router Archer C7 router. The 5GHz band has completely stopped working, and the 2.4GHz band is highly unstable, disconnecting every few minutes. I’ve updated the firmware, tried factory resets, but nothing seems to f...

Pop -p to share device not showing up for secondary headset user - Adding custom songs to Ragnarok

I have been going through this torment specifically for the purpose of using custom Ragnarok songs for both users of my headset. As the primary user, I have successfully connected to the file directory of my headset on my pc, copied the songs to the ...

All data was erased after updating to v69

A notification appeared stating that I could update to v69, so I proceeded with the update. However, after restarting, it remained on v68 and all my data was erased. The VR tutorial appeared after restarting (showing how to remove the controller's in...

I can’t get meta.com/device to put in the 8 digit code, it keeps saying “something went wrong :(“

I got my VR a few months ago and it worked then, but now it’s trying to prove my age, every time I do that, it keeps saying “something went wrong :(“

Has my Meta Quest account been hacked?

Today i hopped on my quest 2 and suddenly there is over 12 new games in there that i did not download or even click on. Anyway i changed my password just in case. Am i safe now or what do i do?

HELP! My son can't log in on his Meta Quest account

Hi Can anyone help my 11 year old son? He have been playing VR for about 2 years now, and suddenly he can't log in because META found out he is not 13 years old. I read that we have to make a new kids account for him instead, or we (his parentes) co...

Quest Pro makes noise in menu

Hi! After recent update my headset started to make weird noises while I am using menu. For example when I grab menu window to move it, or while using virtual keyboard. I tried muting headset but it doesn't make any diference. Seems like the whole hea...

Trigger input on right Quest 2 controller isn't 100%

When I press the trigger on my right controller for the Meta Quest 2, the input doesn’t reach 100%. This is a big problem, especially in shooter games or when navigating menus. The trigger output fluctuates between 70% and 100%, but if I shake the co...

Resolved! Meta Quest 2 Right controller out of stock

I've been looking at the store recently after breaking my Quest 2 Right controller and have noticed that the new right controllers are out of stock for the past few weeks. Does anyone know if there are going to be more soon, if so when? Or are they b...

Quest 2 linked via Link Cable doesn't launch Steam games in VR

My friend keeps on using her link cable as a means of using SteamVR (Her wi-fi connection is VERY unstable as she lives in a housing complex). She launches SteamVR, it works perfectly fine, but then she launches literally any VR title and the game ei...

Vrchat Error

Hi hello I get this error when trying to log in to my vrchat account from my oculus account on quest 3. Here is an error Oculus errorOculus platform error during user proof checkCom.oculus.os.deviceAuth$NetworkException: java.lang.Exeption:Unable to ...

Controller staying still

meta my left meta quest 3 controller just stay still and the left controller front button does not work

Resolved! Menu home screen not showing

So my issue with the meta quest 2 isn't exactly a black screen. When I turn on the quest, all I get is a black and white view of my living room. The environment appears for a split second and disappears. I tried turning it off and on again but nothin...

Meta Logo loop after arm replacement

Replaced a speaker arm on my Quest 2, now it won’t power off or enter boot menu. Factory reset installs initial download but moves straight to Meta logo loop. I power it off and it comes right back on. What internally might cause this that I might ha...

Resolved! How do I properly charge my oculus and elite strap?

Hey I've recently bought a Oculus quest 2 and the elite strap with extra battery pack.My question is how do I charge it properly because i couldn't find videos now post's (such as Reddit or others) talking about this.Do I keep the battery pack plugge...

Headset wont connect to server on start up

cant fully install the oculus software, says "unable to connect to server" on startup? not sure how to fix this issue

HDMI Link Disconnecting when using 60hz

I just got a Hagibis USB 3.0 Capture card which I had heard was one of the best cards to use for the HDMI link app but it’s not working correctly. I’ve tried to connect a PS5, Switch and Apple TV and they connect at 60hz and then about 20 seconds lat...

Resolved! bonelab latest version not appearing in meta quest link app

im trying to update to the latest version of bonelab for pcvr but my meta quest link app says the latest version is 1.14 when i know for a fact it is not, and no one else seems to be having this issue

Quest 3 can't download content

Has anyone experienced this issue before? Since yesterday out of nowhere my Quest 3 has been unable to download content - the app menu has missing thumbnails, new apps won't download, DLC is missing from the apps that are installed, Horizon Feed does...

Nowhere to find a link to be referred to me by my friend (I just bought a Meta Quest 3)

Hi support, I finally bought a meta quest 3 after my friend told me to and he wanted to send me a referral link so that we can both benefit from the 30$ in store credit, it’s been 3 days since we’re searching and we just couldn’t find it , I don’t ha...