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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How do I contact Oculus for warranty support?

My Go controller appears to be dead. No leds after new battery attempts and unpairing. When I follow the link from the App or the website I’m getting a page that displays “Sorry, something went wrong We’re working on getting this fixed as soon as we ...

eadea by Honored Guest
  • 8 replies
  • 0 kudos

Gorilla tag isn’t working on my p

So I payed £20 to play gorilla tag on my pc but when it downloads it just says that it can’t download? I can’t even refund it so now I just have gorilla tag in my library and I can’t even play it. Anyone got solutions? (Not steam vr btw)

Air link

So I've used airlink before with no issues before with connecting or staying connected but i took a break and tried to play today 8/04/23 and it wouldn't connect and isn't even paired anymore I've reconnected to my pc via cable but still no air link ...

Meta Quest+ doesn't work for me

Hey,It seems my Oculus Quest 2 does not recognize 4 apps I added in my subscription. They're not in the library at all, and when searching them in the Store the button for purchase/launch keeps spinning for minutes and nothing happens. I tried to add...

Golic by Explorer
  • 3 replies
  • 2 kudos


My headset burned my son’s face. The headset burned and is not working. It was not plugged in. I originally spoke to someone on August 9, 2023. I got an email back saying that I would get an answer within 24 to 48 hours. It is now August 13, well bey...

Kimmi0616 by Honored Guest
  • 1 replies
  • 0 kudos

Quest 2 right eye significantly darker than left

Hello everyone,I am saddened that this will be my fourth heads up that I have to send back for repair. This particular had said was sent to me by meta for another Headset that I had sent in. It only took two months, but all of a sudden the right lens...

bezenator by Honored Guest
  • 0 replies
  • 0 kudos

Resolved! Refund

Hello! I bought SUPERHOT:VR through the app on PC not knowing it was only for PC. How do ask for a refund?

Quest 2 Side Strap Clip

My Quest 2 side strap clip (left side) came off the bottom side strap, but is still attached to the top strap that's closed off into the clip. (Image below so it's less confusing) I can't seem to determine how it came off nor how to get it back on, e...

IMG_20230811_165740658.jpg IMG_20230811_165515474.jpg

Resolved! Airlink just stopped

I had Airlink working fine with my Quest 2. Then it just stopped. Using a cable Quest Link still works fine but Airlink does nothing. I have reset the headset to factory settings but it still remembers the name of the PC that it used to Link to and n...

Oculus Virtual Audio Device constant signal in sound settings

Hey,i am using the Quest 2 on my PC via Airlink and the Oculus Desktop App.After installing the Software the Microphone has a constant signal sending, even when the quest 2 is off.It also causes the sound settings to lag when switching tabs, which is...

HagenKL by Honored Guest
  • 12 replies
  • 0 kudos

Unable to link Oculus Headset to Meta Account

Hello, I am unable to link the headset to my meta account. I believe it is because the email on my meta account does not match the one I used to set up the oculus/facebook tied to the headset. When I attempt to change the email address to the old one...

Resolved! App sharing not listing shared games

Major problem and product malfunction. We have 2 Quest 2's in our household and I am the primary account on both headsets. We have been sharing games like "Settlers of Catan", "Acron", and "Robo Recall" to name a few. This has been a great feature fo...

iPOOHTED by Explorer
  • 64 replies
  • 22 kudos

Resolved! GPU compatibilty

Good dayI have read through the various forums about the requirements to run air link on the quest 2, a lot of the answers were from 2022 and 2021, i wanted to ask if anything has changed from the "Currently no supported column" as in the column, the...

Conexão com pc

Então, quando conecto meu quest 2 ao Desktop, só tenho acesso aos aplicativos abertos, não tenho aquele acesso completo ao computador, podem me ajudar?

vigolisou by Honored Guest
  • 1 replies
  • 0 kudos

Гарнитура Oculus Quest 2 не подключается к приложению Oculus на телефоне

Была проблема с подключением к компьютеру, решил сбросив настройки ПО на шлеме и телефоне. После чего ввел код с гарнитуры в приложение Oculus на телефоне и выдало ошибку "Гарнитура уже связана с аккаунтом Meta Quest". Просьба отвязать гарнитуру от а...

Fognevo by Honored Guest
  • 1 replies
  • 0 kudos

How to set texture format to "R11G11B10"

I have a problem and I hope to get help, I want to set the game package texture format to 'How to set texture format to "R11G11B10"',According to the official documentation, I set 'DefaultDeviceProfiles.ini',The content is as follows[Android DevicePr...

Blade and sorcery nomad is not updating

Hi there! I got on a hour ago learning that blade and sorcery had the U12 update but when I tried updating it it was stuck loading I have spent 30 minutes looking at people having similar issues I tried manually updating it, I have tried resetting th...

My audio

Whenever I put my volume up on the meta quest 2 it automatically goes down by itself

MJG17393 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Headset failing to connect to PC

I was playing with my Quest 2 via airlink 2 nights ago on my newly built computer. I was playing Skyrim and when I turned everything off the next day I went to log in and I could no longer connect to my Desktop. I am stuck with the blue pair button i...

Can't cancel Meta account deletion

Hello, My son has started the deletion process for his Facebook account, but he has changed his mind within 30 days. He has tried to cancel his account deletion by logging into However, when he tries to log in to Meta accounts ...


Resolved! Refund

I wanted to refund and add on for beat saber but it’s not allowing me to do that. How would I refund the add on for beat saber?

erlae by Honored Guest
  • 2 replies
  • 0 kudos

Oculus Link freezing frequently.

This is my first post here, sorry if I’m posting wrong or in the wrong place.Long story short, my friend got a quest 2 last year and handed me down his quest 1. It has worked fine since February of 2021, until January of 2022.So for the last 2 months...

Quest 2 won't connect to the app after factory reset

Sorry, first post I hope this is the right place,My quest 2 is stuck on the "pair headset to mobile app" page of setup after I factory reset it, I've tried disconnecting all my Bluetooth devices on my phone, made sure Bluetooth was on and deleted and...

vaction simultor

the game i just got from vr just stole my money and they took the game back how do i fix this asap

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