Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Facebook Hacked
Hi, this is the second time my Facebook has been hacked in less than 2 months. META has done absolutely nothing to help prevent or help in getting the Facebook page back. I did receive the email that said change my password my account is getting hack...
Vacation simulator not working using steam VR
So my brother and I have been troubleshooting vacation simulator because for whatever reason, whenever he tries to launch it through steam VR, it shows an error screen that says "Whoops! Something isn't right, make sure that steam VR is running and e...
Resolved! Child's Account Deactived - Infuriating Customer Support
I have read through a bunch of other threads mentioning similar things. I have tried to follow all of the suggestions but to no avail. Background: Bought my 5 year old son a Quest in 2019. At that time, there were no child's accounts or limitations. ...
Resolved! Menu bar and tabs not showing after update
It was working yesterday I was using it but after today my menu Home Screen doesn’t show or working out it keeps bugging out or something issues with the update. I been checking updates and settings but nothing showing menu I just see myself in mirro...
Resolved! Compositor Frames drop 50% of the time
So, I have a very weird bug (which my friend also has) where randomly the refresh rate feels really off. When I check debug performance overlay the Compositor Frame Drops rise at a fixed rate, going into the thousands. But 72hz works with no problems...
Resolved! Meta button causes intense lag in steam VR
-I do not use wireless or air link. I'm using a power injecting usb-c 3.0 cable hooked up to a 3.0 port - *SCROLL DOWN FOR ACTUAL ISSUE, SORRY FOR THE NOVEL* I have only had my quest 3 for a day. I essentially chose it as a much more portable option ...
Resolved! Can't connect Quest 3 to PC using Quest Link
Dear Meta Community, I've just received my Quest 3 device. I am using the original USB cable that came with the device. No matter what I try, I am not able to establish a connection to my PC. This is how disconnection happens: Once I connect USB from...
Data file in cx explorer says it is empty when trying to mod Bonelab
I'm trying to mod Bonelab with some mods, but Mobile VR Station says there aren't any files in data. I've checked, and the files aren't hidden. I don't know what else to do.
Trying to Mod Bonelab Quest 2 with Mod.io
I was trying to use the mod.io built into bonelab but I realized I was in a different version then the video version 1.19 “the video was 1.2” I don’t know how to fix it
Resolved! Pro Controller update broke tracking
Today i received a pro controller update that broke tracking, I have already contacted support and went through the steps so no support rely is needed on this topic. 1.38.x controller update wont let controllers track, I have a set of controllers on ...
Saints and Sinners stuck on "HMD reset action button" screen
Hi all, We recently bought TWD Saints and Sinners for our Quest 2 from the Oculus Store and have been looking forward to playing it, however we continue to be stuck on this screen. We have uninstalled and reinstalled the game, pressed every button on...
Resolved! I lost all my games and have to pay to get them back how do I retrieve them?
I can't get my games back from my meta quest app I've tried but it keeps saying "Headset is Offline" and it's connected to my Internet, I factory reset my oculus quest 2 and now I can't have access to get back my games? I can't but the games for some...
Quest 2 wont charge with the original charger. it only charges with more than 10 Watts.
So i bought a kiwi design battery headstrap to my headset and as soon as i used it my original usb c charger stopped working on my headset, when i plugged it in it didnt make the charging sound or show that it was charging, i could still charge it wi...
Microphone on my Meta Quest 3 is not working
Hey, I bought my meta quest 3 a few days ago via O2 and now it’s all updated ect. I can’t help but notice that the mic doesn’t work. Even when doing mic checks. Everything is enabled. I think it must be a dud/faulty. What should I do please help I bo...
Link stopped working, but charging via USB3 / Quest 2 original charger still working.
Hey, has anyone else had this issue with Oculus 2: Link stopped working (Windows doesn't recognise the device), no matter what USB3 slot or cable I try, but it does charge through it. However, the original OCULUS charger stopped working at the same t...
Meta Quest Customer service won’t respond
Oculus received our defective oculus quest 2 headset over 1 month ago. The customer service rep., Sabria, said it would take 2-3 days to process it and ship our replacement. I’ve emailed customer service several times to find out why we haven’t recei...
Can't use or have others use sent referrals for Quest/Games
I have had issues trying to use referrals. First I couldnt get my 30$ credit for buying my quest when using a link from friend. When I tried to use it , it said that it is Either not available in my country or region. . The other problem that I'm hav...
Resolved! Missing Robo Recall
Apologies for the label. Rift S was the only option to let me post. I have a Rift CV1. Bought it a long time ago with some Marvel game and Robo Recall for free in a bundle from best buy. Tried the Quest 2 (wasn't for me) and let my friend borrow my R...
Android file transfer issue Mac
MacBook Pro, 13-inch, 2017, Four Thunderbolt 3 Ports, 3.1 GHz Dual-Core Intel Core i5, Ventura 13.4 + Brand new Meta Quest 2 Updated. I'm trying to transfer files from MacBook to Meta Quest with Android File Transfer installed. Allowing the connectio...
Resolved! I’m getting a laptop with rtx 3050 will it work for oculus link
I’m getting a laptop with rtx 3050 will it work for oculus link?
Resolved! Hand and controller tracking fails after v66
Hello!I'm sorry for writing here but I'm bad with English and I don't know where exactly to write this. I don't lack features, but this new version is complete garbage. Already 3 times the tracking of the hands and contrailers completely fails and on...
Resolved! Quest Link is freezing on my Quest 2
So when i play a game (blade and sorcery) i can play for a solid 5-20 mins before my game freezes and when i look all around on my left and right i see this zigzag line, when i look up the zigzag line gets more straight, and when i look behind me i s...
Pre-ordered game is now on sale. I want my money back!
on December 24 of 2023 I bought Five Nights At Freddy's Help Wanted 2 on my meta quest 2 from the oculus store it said pre-ordered but I am very frustrated as yesterday I open the meta store and now it says "39.99" not the preordered I have seen befo...
Keep getting "May not be using the right account for my age" pop up
hi, been trying to figure this out but got nowhere every time I get on I get that you may not be using the right account for my age and that I need to provide my details, or my account will be suspended on the 22 of July what do I do been all over th...
Quest 3 not charging, on a black screen, and is fully dead(does not let me factory reset)
SO this started 2 days ago and I could not charge my quest 3 it said there was "debris or liquid" then it died and I was stuck on a black screen no accessories then I tried holding the power button and volume down button for 15 second then 2 minutes ...
Broken Wrist Straps
My son was playing his Quest 3 last week and one of the wrist straps broke and the controller went flying across the room almost hitting our french doors! The thin cord had snapped off the plastic connector so there was no way of refitting it so I th...
Resolved! Where has the PC Meta App gone?
I was having trouble with my PC version of the Oculus (Meta) app. When I was trying to launch VR Chat desktop version from the app it kept saying I had to update to a new version, but when I clicked on Update, nothing happened. I tried uninstalling t...
Oculus Rift S not connecting / not detected
I've received my new Oculus Rift S two days ago and the only thing that I've got is disappointment.The setup program does not detect the headset. I plug the USB 3.0 connection and nothing happens. No error or message appears in the Windows device man...
3D applications no longer start after updating to PTC V68
today i received a small update to v68.0.0.388 and now 3d applications won't start
