10-12yr old acct for Quest 3 headache

This morning I received an email about my kid's Quest 3 being used by someone 10-12 (he's 10). This is the very short version of events as this process so far has taken almost 2 hours.It said I needed to create an account for him, so I did. Then it s...

Tracking problems: tracker setting not available because loop problems in app

My son has problems with the tracking with his Meta Quest 3. Because of that, he performed a reset (on his own) and now the problem is that in the Meta Horizon app, the Headset setting stays in a loop and only shows "Instellingen voltooien" (= comple...

Hacked account

Has anyone had a success in getting support from an actual person regarding a hacked facebook account. I have followed all the steps to reset my log in. But 2 way verification has been set up and I do not have the details to get around this? Why is i...

Suspended child account

Hello @MetaQuestSupport My son cannot play his VR headset anymore. An error says he is under age. I have tried to convert his account to a managed account without any luck. I get the error message that the email address is already used for my account...

Hand tracking won't enable for oculus 2.

Hello recently bought the headset without controllers and somehow got to the settings. Either with a mouse or the volume button the hand tracking enable slider first crashed my vr to pure white. Then later the slider doesn't even turn on. I can't acc...

More storage

 I have this     do you think if either one one this works with that

v68 Pro Controllers with Quest 3

With the release of v68 today, the ongoing issues since V65 with the Quest 3 headset and the Pro controllers continues and has gotten worse. With the v68 update, the controllers are not even being detected, if I finally do get them to "turn on and be...

My bonelab gets stuck on the tree dots

Quest Pro Controllers lose tracking after my headset goes into sleep mode and I put it back on.

This has been an issue for a while and I have yet to find anything on this forums page about this specific issue. I know its a software issue, and I've been waiting to see a fix for months. I have a quest 2, and quest pro controllers. Love these cont...

auth problems

my main acc @tigerbuffalo got logged out but my two facctor authentacator got its data wiped so i cant log back in please help

Meta pro battery dying fast

Charged to 100% in about 50 or so minutes said battery was low and didn’t do to much setup an avatar and setup another profile on it does this mean I might need a new battery ?

Left Controller disconnects and won't reconnect without battery pull

So I've developed an issue lately. Seems to be mostly with the left controller and it goes like this: I'll set the controllers down for a bit because I'm watching a concert in Meta TV, or I'm using Virtual Desktop and typing and using the mouse on my...

Mouse cursor disappearing with Quest Link

There are quite a few topics regarding disappearing cursors but none covering this particular scenario. When I use the Quest Link Desktop (with cable, haven't tried wireless) the mouse cursor disappears when User Account Control dialogs are shows. Th...

Child's account suspended

My sons account has been suspended. I cannot find a email for support so I can sort out what is going on does any one know the email for support or put me in the right place to send an email to support?

Meta sent me this soiled quest and refuses to adress it

 Our quest headset stopped working during the warranty period and we sent it back for an exchange with Meta. They accepted the exchange but when I got the replacement item I received the item visibly soiled and scratched. I've contacted meta at least...

Setting up the Quest3 (Link only) with no mobile phone

Hi all, New here and currently getting good help from Meta about this. But just wondering if anyone here has gone through this... Mobile phone reception is so bad and always cutting out. Landline and wired internet work great. I have a CV1 and it wor...

Rift S controller calibration

My left controller thumbstick is off causing movement in games to stutter. This had happened before and I fixed it by re-calibrating the joystick. However I can't seem to find this function anymore. Anyone know how to access it.

Profile picture on my Meta Quest Account keeps randomly changing?

I keep changing my pfp to some art I made. But then not even 10 seconds (yes 10 seconds) It automatically changes back to some pfp with some crappy avatar I was forced to make when I made my account. Please tell me there is a way to actually fix this...

🚨 Warning: Do Not Buy Directly from Meta 🚨

I want to share my frustrating and unresolved experience with Meta’s customer service in hopes of warning others to avoid purchasing any product from the Meta store directly. If you anything goes wrong you are completely out of luck.On August 13, I p...

META app login loop

I bought a new quest 3 and tried to login with my META account. Just to find out that because I changed my phone number I cannot login to my META account, cannot access forums, contact customer support or change my phone number. Who designed this obn...

Purchased Oculus 3 from third party seller, cannot factory reset device

From another party and can not factory reset due to a prior business account on this headset. Please help if possible. Not sure what the business account was nor do I know the prior owners email. Is there a way to factory reset this unit? Thank you i...

Replacement controller delivery time

Hello meta quest I'm here looking for a simple answer to my question. In a vr accident I have damaged my meta quest 2 right controller. It is beyond repair. I have looked into getting a replacement and I'm not sure about it. You see when you go to pu...

Black Circle Passthrough Quest 3

Hi there, My Quest 3 suddenly (after update?) has a 3-part black circle on the screen in pastthrough mode.I have reset the Quest 3 to factory settings and restarted it several times, but it keeps coming back.I use an original Quest silicon cover and ...

issue with my TP-Link Archer C7 router

I'm facing a issue with my tp-link router Archer C7 router. The 5GHz band has completely stopped working, and the 2.4GHz band is highly unstable, disconnecting every few minutes. I’ve updated the firmware, tried factory resets, but nothing seems to f...

Pop -p to share device not showing up for secondary headset user - Adding custom songs to Ragnarok

I have been going through this torment specifically for the purpose of using custom Ragnarok songs for both users of my headset. As the primary user, I have successfully connected to the file directory of my headset on my pc, copied the songs to the ...

All data was erased after updating to v69

A notification appeared stating that I could update to v69, so I proceeded with the update. However, after restarting, it remained on v68 and all my data was erased. The VR tutorial appeared after restarting (showing how to remove the controller's in...

I can’t get meta.com/device to put in the 8 digit code, it keeps saying “something went wrong :(“

I got my VR a few months ago and it worked then, but now it’s trying to prove my age, every time I do that, it keeps saying “something went wrong :(“

Has my Meta Quest account been hacked?

Today i hopped on my quest 2 and suddenly there is over 12 new games in there that i did not download or even click on. Anyway i changed my password just in case. Am i safe now or what do i do?

HELP! My son can't log in on his Meta Quest account

Hi Can anyone help my 11 year old son? He have been playing VR for about 2 years now, and suddenly he can't log in because META found out he is not 13 years old. I read that we have to make a new kids account for him instead, or we (his parentes) co...