Get Help

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Mon parcours de parrainage a de nouveau echoué :(

Bonjour je viens de parrainer une proche à l’achat et la création d un compte Meta pour un Quest 3 mais le bonus promis à chacun de nous deux n’a pas été versé.Je galère depuis des semaines avec un service client qui tourne en boucle et qui me renvoi...

Quest PC App Won't Install

With the recent addition of the capability to use USB 2.0 cables with Oculus Link, I am trying to install the Oculus PC app. It will download all the way through, and install, but as soon as the blue bar reaches the right side of the screen, I get an...

Trade my quest 2

Hello

Oculus saying my card is disabled

I was trying to buy blade and sorcery nomad and oculus declines my card so i try again and it says that my card is inactive or disabled and now i cant even add my card on my account anymore. I just want to play blade and sorcery…

Quest 3 Issues after Win 11 Update.

I've never had a problem using AirLink, but after a windows 11 update Airlink just gets all messed up. Oculus app also now says my system doesn't meet the system requirements but that's crazy since I was using it before. Running Win 11, Ryzen 9 5900X...

Login issue

I am unable to access the meta view app. I purchased Ray-Ban glasses to record my son. At the time I had the metaview account connected to my Instagram account which is no longer accessible. Now I have no way of accessing my meta view account to see ...

Quest 3 Link Keeps Disconnecting

Hey,Quest link was working fine for a while, but now the image in the headset keeps freezing and i have to restart quest link. I have tried changing all the power settings on the pc in device manager and reinstalling the meta quest link software. The...

Resolved! Creator program

How do I search to find out if I am in the creator program? I did get a congratulations letter but nothing else. Please help

[Help] My meta app won't work

I have this issue where, even it i already gave them all the location and sharing authorizations it still asks for those and the "continue" button doesn't do anything even jf they're already there. It doesn't update. I can't access my headset and I'm...

This Is NOT THE SAME AS DISCORD

PLEASE GIVE US BACK OUR DISCORD….there are some that is working hard to achieve certain goals within the program this downgrade/change is not the same. It’s very confusing and doesn’t provide us with the information we had access too.

Facebook email not available and password hacked unable to resolve need help

Facebook email not available and password hacked unable to resolve need help Facebook User name is Dan N Anna,REDACTED is the email that I no longer have access to...My phone number linked to this account is REDACTED Because my email is not available...

I cant get my recovery code

Hello I have I problem that I can't get a recovery code cuz my phone broked and the SMS got missed I can't get access to my acc anymore . so I created that new account to ask for a solve for that issue hope to find a help

Broken Face Cover Clip on Oculus Quest 3s

Today, I noticed that the clip on my Oculus Quest 3s face cover is broken, even though I haven’t removed it since I first unboxed the headset. The only time I took it off was right after buying it. Everything was fine until now. I don’t see any other...

FB account disabled

The reason Facebook is giving me for my account being suspended doesn't make sense.The message says that my account is suspended "because your Instagram account victor6bush1 doesn't follow our rules." And it tells me to log into my Instagram account ...

My account is blocked for no reasons. I do not have an instagram account "danphuong5638,

Today, my FB, Messenger, Instagram account were blocked for a wrong reason: Instagram account that I don't own, danphuong5638, seemed to violate the rule. my instagram account is dolphin835. This is connected with my FB and Messenger. REDACTED Please...

Instagram Account Appeal Delay (Over 1 Month Waiting)

Dear Meta Support Team, My name is Payam Baharivand, and I am the owner of the Instagram account [Payambaharivand] and the linked Facebook account associated with this email. My accounts were suspended on January 18, 2025, without a clear explanation...

Unknown email address created a Meta Account through my Facebook account

Today my Facebook account was hacked. I was able to reset the password. However, the hacker set up 2FA with their email address using an app before I could reset my password. They also created a Meta Account under my Facebook account with the same em...

still no help

my left controller still missing you recieved it and lost it. it is not my end i fullfilled my part your system will not let me respond it keeps telling me i am over my limit please open the responses up for me i dont understand you keep asking but i...

Disabled Account

@facebook Appeal - Japhet CalisinDear Facebook Support Team, I'm writing to appeal the unexpected disablement of my account, Japhet Calisin (redacted), after completing the facial recognition scan on December 19, 2024. I believe this was a technical ...

still no support again

I keep getting support messages BUT YOUR SYSTEM WILL NOT ALLOW ME TO RESPONDIT TELLS ME I AM PAST MY ALLOTED MESSAGES. ONLY 1 MESSAGE HAS BEEN SENT ]

still no support

i received a reply to my missing controller post. You asked for more information. I am trying to respond but the system is telling me i am not allowed to message support back.

Weird Windows Bug? Constant loading cursor since Meta Quest Link installed.

So I noticed that my computer was weird, with the windows mouse cursor constantly going in and out of "loading" mode, I noticed this was correlated to the OVRServer process. I installed a completely fresh version of Windows on a clean SSD, updated dr...

Resolved! You aren't able to create an account based on the information that you provided. Child's Account

Hi,I believe it's possible to set up a child's meta account and link it to my account with parent supervision.I've got so far as to enter his email address and name, but when I've entered his date of birth I'm getting the message:"Something went wron...

Resolved! FIXED_fbaFlexibleSampling and fba_ads

I'm guessing one of the updates borked things up?100's of 1000's of them on C drive I'm not the only one

Blown Speakers on Quest 3S

I have started to notice an issue that's slowly getting in my nerves. I have a Quest 3S, which I got in November, and now it's playing audio very distorted, I have no clue why. It sounds like it's at a higher volume, even though its not. I tried head...

Resolved! Meta Quest app - stuck on the "Pair a new device" screen

I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the b...

Scoreboard for tracking Achievements needs to return

Meta taking away the Scoreboard app is dissapointing. We need some way to track achievements easily. All game consoles track and show achievements. They also have pop-up messages when you unlock one. Achievements are encouragements to play games. Is ...

Wrongful account suspension

Dear @MetaQuestSupport ,I am writing to formally request assistance regarding a wrongful suspension of my Instagram account @owen.corrigan04 on February 23rd, 2025. Despite following all the required appeal processes, I have not received any response...

Quest+

Meta should add a old games tab or something for quest plus for games that have already been on quest plus so if you get a vr and quest plus you can still get games that have been removed if you understand what I mean

Problem with purchase

Hello,I need help completing a purchase. I can't buy anything with my account. I tried adding my PayPal account, but it didn’t work. I also bought Quest Cash, but that didn’t work either.What is the problem with my account?Thanks.